Beware
This company is a scam if you don't cancel it within the year they will auto renew and this is a very costly service and they won't refund you so I highly don't recommend this company
Misleading and unethical
Avoid at all costs! They will auto renew for over $2300 without your permission! Almost 100 complaints on BBB about their unethical practices.
Very bad
App needs a lot to be improved it freezes very often
Unsatisfied to Satisfied
I had a friend use Hearth and was ecstatic about how easy it was and the fact that they had a dedicated agent. So much so, that I referred Hearth to a friend without even being a customer.
I was excited to get started offering financing, being that we are in a higher ticket industry. Now, it was just a backup because we work with insurance on restoration projects. Key word, “backup”.
I signed up for the white glove service and had a great conversation with Taylor when signing up. Awesome guy and explained some newer things they were launching with AI call centers which I was SUPER pumped about. We did a demo and I was shocked at how good it was, which gave me a lot of confidence that Hearth is a forward thinking company.
Then I got to onboarding where things went sideways. To make a long story short, it’s not what I expected. I won’t make any outlandish claims, but it felt as if they REALLY wanted me to send out loan applications as fast as possible. I explained that this is just a backup, but she kept reemphasizing the importance sending out applications. I did not get an answer that I felt comfortable with, so I asked to cancel. She immediately conceived and sent a message to their billing department, didn’t even care to help at that point. I already bought the product, it’s not like she had to sell anything.
Then the billing team called and explained I didn’t qualify for a refund. I literally have had this for 1 month and haven’t used any of their resources. I was upset and pleaded that this was not fair and I wanted to speak to someone higher up. She denied me and said there’s no one above her. I became more frustrated to which she replied, “I am a woman and don’t appreciate you speaking that way.” I’ll admit, like I did above, I was upset. But by no means did her being by a woman have anything to do with that. The implied sexism turned me from upset, to furious. I have a wife and daughter that I provide for and for someone to say imply that I am acting a certain way based on gender is unfathomable.
From my experience, I can say that the product is pretty easy to use. But the service of this company is what potential clients need to look at. 3.5 stars says something about a company, be aware.
***update, Amanda Hester was gracious enough to give me a refund and heard my frustration. Love that. Thank you very much. Amanda is the rockstar at Hearth
I was excited to get started offering financing, being that we are in a higher ticket industry. Now, it was just a backup because we work with insurance on restoration projects. Key word, “backup”.
I signed up for the white glove service and had a great conversation with Taylor when signing up. Awesome guy and explained some newer things they were launching with AI call centers which I was SUPER pumped about. We did a demo and I was shocked at how good it was, which gave me a lot of confidence that Hearth is a forward thinking company.
Then I got to onboarding where things went sideways. To make a long story short, it’s not what I expected. I won’t make any outlandish claims, but it felt as if they REALLY wanted me to send out loan applications as fast as possible. I explained that this is just a backup, but she kept reemphasizing the importance sending out applications. I did not get an answer that I felt comfortable with, so I asked to cancel. She immediately conceived and sent a message to their billing department, didn’t even care to help at that point. I already bought the product, it’s not like she had to sell anything.
Then the billing team called and explained I didn’t qualify for a refund. I literally have had this for 1 month and haven’t used any of their resources. I was upset and pleaded that this was not fair and I wanted to speak to someone higher up. She denied me and said there’s no one above her. I became more frustrated to which she replied, “I am a woman and don’t appreciate you speaking that way.” I’ll admit, like I did above, I was upset. But by no means did her being by a woman have anything to do with that. The implied sexism turned me from upset, to furious. I have a wife and daughter that I provide for and for someone to say imply that I am acting a certain way based on gender is unfathomable.
From my experience, I can say that the product is pretty easy to use. But the service of this company is what potential clients need to look at. 3.5 stars says something about a company, be aware.
***update, Amanda Hester was gracious enough to give me a refund and heard my frustration. Love that. Thank you very much. Amanda is the rockstar at Hearth
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Convert to contract bug
I have created a ticket and tried to email and call customer service regarding this terrible bug that has been happening for the last month when you create a quote and you press convert to contract a black screen appears and app crashes. which has been confirmed by customer service also by customer service. This has still not been fixed as of feb 16. This is costing me time and money, especially when we pay $2000 plus for the software; it needs to be in tiptop shape at all times. The whole reason I got this software was because of the easy one click conversion from quote to contract, not me creating a separate contract on top of my quote. since you updated the app we cannot create contracts on mobile we have to do it on laptop or PC you need to fix this immediately
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Deceptive Renewal Practices & No Accountability
I would never work with this company again.
Hearth relies on automatic renewal language buried in their contract and refuses to offer refunds, even when the service was never used once. There is no courtesy phone call, no meaningful customer support, and no willingness to resolve issues professionally.
In July 2025, I proactively called Hearth to ensure my account would not renew. I spoke with a professional and was told someone would follow up. No follow-up ever happened. No email. No case opened. No confirmation of any kind.
Fast forward to February 2nd, and I was charged for another full year of service. Hearth claims they sent a renewal email in December — I never received it. If I had, I would have immediately responded to cancel. Instead, they defaulted to auto-renew and are now refusing to reverse the charge.
To make matters worse, we never used this service even once during the year we paid for it. Most of our clients didn’t qualify for financing, making the service unusable for our business. At this point, we’ve paid over $5,000 for something that delivered zero value.
As a business owner myself, I would never treat a client this way. Hearth won’t even get on the phone to discuss the issue — everything is handled through rigid email responses and contract language. That alone should be a red flag.
We have an active dispute open with American Express and will be fighting this charge. This situation is less about the money and more about principle. Companies should not operate this way.
If you search 1-star reviews on Trustpilot, you’ll find many other customers with nearly identical experiences. That tells you this is a pattern, not an isolated incident.
Please reconsider working with this company. I will continue sharing this experience to prevent others from being taken advantage of.
Hearth relies on automatic renewal language buried in their contract and refuses to offer refunds, even when the service was never used once. There is no courtesy phone call, no meaningful customer support, and no willingness to resolve issues professionally.
In July 2025, I proactively called Hearth to ensure my account would not renew. I spoke with a professional and was told someone would follow up. No follow-up ever happened. No email. No case opened. No confirmation of any kind.
Fast forward to February 2nd, and I was charged for another full year of service. Hearth claims they sent a renewal email in December — I never received it. If I had, I would have immediately responded to cancel. Instead, they defaulted to auto-renew and are now refusing to reverse the charge.
To make matters worse, we never used this service even once during the year we paid for it. Most of our clients didn’t qualify for financing, making the service unusable for our business. At this point, we’ve paid over $5,000 for something that delivered zero value.
As a business owner myself, I would never treat a client this way. Hearth won’t even get on the phone to discuss the issue — everything is handled through rigid email responses and contract language. That alone should be a red flag.
We have an active dispute open with American Express and will be fighting this charge. This situation is less about the money and more about principle. Companies should not operate this way.
If you search 1-star reviews on Trustpilot, you’ll find many other customers with nearly identical experiences. That tells you this is a pattern, not an isolated incident.
Please reconsider working with this company. I will continue sharing this experience to prevent others from being taken advantage of.
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Contractors read
Unless you are seriously losing a lot of money because you can’t find other financing, I would not go through Hearth. We signed up for the year and maybe had three or four customers actually get approved (out of many who were loan eligible) There is 100 problems. I could give you, but a couple that really bothered me Was how hard it was to use their App- adding customers to their portal, and then sending estimates and invoices easily. Not only is it Not smooth at all, but Anytime you close out The app on whatever device your using It will delete everything even still being open in the background.
On top of this we obviously did not continue our subscription for the next year, and they refused to help us extract our customer information.
On top of this we obviously did not continue our subscription for the next year, and they refused to help us extract our customer information.
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Bad app
The app isn’t smooth by any means. Hard to get money paid to you hard to make invoices the ONLY thing they make easy is getting financing. Deleting and going back to jobber… wasted a lot of money and time on this :(
Unauthorized Charge & Not a Trustworthy Company
I’ve made a few mistakes in my journey as an entrepreneur, but signing up for this service was easily one of the worst. They renewed my subscription without my authorization, even after I had clearly told them I did not want to continue. I was in a difficult moment at the time, explained everything, and they still went ahead and charged me — and then refused to fix it.
There are much cheaper software options out there that treat you with respect, offer real support, and actually help when you need it. Meanwhile, Hearth did nothing to help, ignored what I told them, and left me stuck with a charge I never approved.
Their billing practices are predatory, their support is useless, and the company is not trustworthy at all.
One of the worst experiences I’ve had with a service.
Avoid it.
There are much cheaper software options out there that treat you with respect, offer real support, and actually help when you need it. Meanwhile, Hearth did nothing to help, ignored what I told them, and left me stuck with a charge I never approved.
Their billing practices are predatory, their support is useless, and the company is not trustworthy at all.
One of the worst experiences I’ve had with a service.
Avoid it.
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Junk
The app doesn’t only works when it wants to. The simplest thing to add a client doesn’t work half the time and takes longer to input information than it does to sale the job. The app comes with drop downs that you can only use on a computer so having an app on a mobile device is completely useless. We will be looking for other/better apps to use for our business
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I’ve been using hearth for a year
Unfortunately I have to write a bad review and I don’t like doing this especially that I’ve used this platform for close to a year now. The pages will freeze up mid quote/ contract and you’ll have to restart everything you were doing
Bad update
Terrible update have had nothing but trouble
Last version was simplistic and easy to use
Last version was simplistic and easy to use
Quotes
I’m unable to convert quotes into invoices the items listed on the quotes are going to be the same for the invoices at the same price. Why doesn’t it allow me just to convert a quote into an invoice?
🙏
Not allowing to change the date on the contract, this needs to be updated
Scam
You pay them to be there salesman, in return they give the client funds directly to do what they may that’s if the client has beyond perfect credit and the interest rate are SKY HIGH
Waste of time and money
I haven’t had a single customer use this after 1 year and they charged my business another 1800 before asking or sending a email. I want my money back if not I will be reaching out to other similar reviews to start a lawsuit.
Horrible company
Horrible company
Hearth review
When I signed up for hearth they promised payment processing. They did not allow payment processing for over 6 months after signing. They also allocated my account to tier 1 support (priority) and I could never get in contact with my support agent.
The worst company
Hearth offered to help me with my financing process, but none of my clients have been approved by them. They are liars. I do not recommend this platform. It is very expensive and not worth it
Review of my experience.
When I first signed up with Hearth, I was really excited about the idea of being able to offer financing to my customers and growing my business. Unfortunately, after months of back and forth, I ended up switching to another company for my CRM because Hearth’s system just isn’t functional.
The CRM is missing many basic features that contractors need, and the app constantly has issues. Updates don’t fix the core problems—it still doesn’t run smoothly. Recently, they announced they were “rebuilding” the CRM and made it sound like a major upgrade, but in reality, it was just a few small changes. These are things my $40 subscription with another CRM already includes.
On top of that, Hearth is very expensive compared to alternatives, yet it delivers much less value. I’ve tried many CRM systems, and honestly, this has been one of the worst experiences.
The CRM is missing many basic features that contractors need, and the app constantly has issues. Updates don’t fix the core problems—it still doesn’t run smoothly. Recently, they announced they were “rebuilding” the CRM and made it sound like a major upgrade, but in reality, it was just a few small changes. These are things my $40 subscription with another CRM already includes.
On top of that, Hearth is very expensive compared to alternatives, yet it delivers much less value. I’ve tried many CRM systems, and honestly, this has been one of the worst experiences.
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Response from developer
Thanks for taking the time to share your experience with us. We’re sorry to hear that Hearth didn’t meet your expectations and that you ran into issues with the CRM. Your feedback is exactly why we’ve been hard at work rebuilding the app from the ground up. We’re currently rolling out Hearth 2.0, a completely redesigned experience with stronger CRM features, better performance, and our new AI Receptionist to help contractors capture more leads and close jobs faster. We’d love to invite you to our beta program so you can test the new app firsthand and share direct feedback on what features matter most to you. If you’d be open to it, please reach out to us at support@gethearth.com and we’ll get you early access. We truly appreciate your honest feedback—it helps us improve and build the product contractors need.
