Back but still not working properly
Managed to connect to new app but now finding the system just randomly changes time. Have to hit the ‘set time’ button frequently.
Do not trust Elkatherm or their suppliers (new and old). We paid thousands for a system that’s barely worked as it should in 5 years
Do not trust Elkatherm or their suppliers (new and old). We paid thousands for a system that’s barely worked as it should in 5 years
Non-functional app
We have had this app for 9 years to control heating in a second home. It’s always been ‘fragile’ but hasn’t worked all for the last 9 months. No communication at all from supplier. Every time we called heating supplier kept saying a revamped app would be available soon. Then told in early January it would be available within a week. Still nothing 7 weeks later. We feel we are being constantly misled with the main feature for which we paid £10k being unavailable. We no longer trust the UK Elkatherm supplier/installer. We wait for a miracle to happen.
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Diabolical!
Diabolical. the app Dev company, ELKATHERM and the local Wirral agents (north west heating) are incompetent and are not living up to their responsibilities. This is a terrible application and our expensive electrical radiators installations are reduced to individual manual operations.
Appalling
The app is supposed to control radiators connected via a hub. Connection is constantly lost. System is terrible. DO NOT BUY.
Long time customer
I wouldn’t advise anyone to buy these heaters let alone use this app. We’ve had them now for seven years and in that time we’ve had nothing but problems with the app and now the app has been off-line for months while they wait for the Spanish team fix it for us in the UK it’s rubbish worst money we ever spent.
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