I am Forced to Watch Ads to Access my Camera!?
This company has gotten progressively worse with time. Originally there were ads included in the app background, and I was accepting of that. But now the app forces ads on you without even letting you access the camera feed. Oftentimes, this causes the app to malfunction. Horrendous. Will be looking to switch systems.
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Bueno en iPhone
Funciona muy a distancia y tiene muy buen sonido. Puedes usar tu memoria para grabar y guardar los vídeos.
App is infested with ads
There is a barrage of ads to force closed before the app will open
Very poor customer service
I liked the product in the beginning until I started to have problems. Can’t even get updates. Talk about bombardment of ads. Just too much! 👎🏼
ADS !
This app was fine before they started adding 2 minutes worth of ads before I can even operate my app….. by the time I check my camera after all the ads it pops up whatever I was going to check is already gone. If I could give this app a 0 star I would. Get rid of the pop up ads that you have to click x 20 times.
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DO NOT USE
This used to be a good app, but now you have two sometimes three ads you have to watch before you can look at your security camera display. What the heck good does that do?
Be aware! Scam!!!
Service do not possible to cancel. App is ridiculous.
Advertising Delays Viewing Camera
I am extremely frustrated with the increasing number of advertisements in the HeimLink app. The purpose of a security camera is to provide immediate access to live video when motion is detected. Instead, I am often forced to wait while advertisements load or dismiss pop-ups before I can see what triggered the alert.
This delay defeats the purpose of a security system. When I receive a motion notification, I need to be able to access the camera instantly, not navigate through advertising content. In a real security situation, even a delay of a few seconds can be significant.
I understand the need to generate revenue, but advertisements should never interfere with a user’s ability to quickly access security footage. Please consider removing these ads from the live-view process or providing a clear option to disable them. The instructions you provide in the app on how to turn off the advertisements doesn’t work. There is no link there is no option to turn them off.
I purchased this system for security and peace of mind, not to view advertisements. I hope you will address this issue in a future update.
This delay defeats the purpose of a security system. When I receive a motion notification, I need to be able to access the camera instantly, not navigate through advertising content. In a real security situation, even a delay of a few seconds can be significant.
I understand the need to generate revenue, but advertisements should never interfere with a user’s ability to quickly access security footage. Please consider removing these ads from the live-view process or providing a clear option to disable them. The instructions you provide in the app on how to turn off the advertisements doesn’t work. There is no link there is no option to turn them off.
I purchased this system for security and peace of mind, not to view advertisements. I hope you will address this issue in a future update.
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Hemilink
Love my camera but absolutely hate all the adds when i open the app to access my video feed
camera
not working properly, dont buy
Adds
App was good until all i see its adds by the time i see what’s goig on in the camera im all ready to late can i get a refund?
CloudCam can’t purchase cloud and sd card no longer works
Had great success with this camera (4) of them and had three on CloudCam subscription and one on sd card since 2022. April 2026 app started glitching so cancelled the subscription and after terrible customer service had to reinstall new app. This finally fixed the glitching but now no links to purchase cloud and memory card function doesn’t work. It’s like they don’t want to support the camera anymore.
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Don’t trust downloading this April 2026 update
December 2025 update added full page adds that’s hard to exit. This new update is released, and my 4 cameras don’t connect anymore trying to force the new update. Throwing these cameras away, not putting this dangerous App on my phone!
Does not work
Worked for a year and now won’t load camera screen neighbours is the exact same. Don’t buy
This is a very good app. Couple days has been down. I miss it so much. I’m so happy to have her back
This is an excellent app so happy to have it back
App stop working
Stopped working about a week ago in April. Now when you try to connect it won’t let you do it to your camera. DO NOT BUY. Software is efff up
Doesn’t work
App stopped working randomly and won’t work. Can access through laptop but not via app. There is no way to contact anyone for support.
Have error code -999
I can no longer login into my app. I was having issues with it buffering about a week ago and couldn’t view my cameras. I deleted the app and reinstalled it, now it won’t let me login into. Keep getting error code -999. What can I do to get this resolved? Seems like people with Android phones found a new update on Samsung store but what about iPhone users? (Reddit post)They say there is an update 6 but where is that for iPhone users? Emailing support is useless!
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Don’t buy
These cameras and app has always been more aggravation than they’re worth now you have ads that pop up when you try to go into the app that takes too long to get them out of the way when you’re trying to access your cameras to see what’s going on when you’re not home, I would give them less than a star, but I can’t
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Absolutely awful app
This app always glitches. Doesn’t detect the camera out of nowhere. Soooo many ads alllll the time it’s frustrating! FIX your bugs!
