Excelente
Muy buen servicio con un excelente precio
Customer service is horrible
I made the horrible mistake of having autopay and the account connected having no funds. According to their own rules and the pop ups on my phone we have a 3 day grace period where they retry the payment within 24 hours. Instead of giving me the 3 day grace period they shut my service off as soon the payment didnβt go through. SAME DAY. They said you have to update your payment which I did and it still did not take the payment. Iβm not upset about that but why is my service off especially when you wonβt let me pay. This is why people donβt gravitate to these lesser known services. I canβt even get a representative to help. Iβll be looking for new service for this line, my other line and my momβs line that I convinced her to get. You lost a valuable customer. Iβve been with you since you were giving crypto for mapping out the area. Iβm highly disappointed.
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Donβt do it
Iβve been a user for more than a year and experience service disruption repeatedly that has me pull my hair out.
Helium doesnβt throttle; it completely blocks use of personal wifi. The phone becomes useless. No human customer support. It takes days to resolve issues. Before signing up, have a long conversation with AI about the reasons people LEAVE Helium, and youβll understand.
Helium doesnβt throttle; it completely blocks use of personal wifi. The phone becomes useless. No human customer support. It takes days to resolve issues. Before signing up, have a long conversation with AI about the reasons people LEAVE Helium, and youβll understand.
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Annoying
I have already had this issue once where it saved the wrong card on file or it isnβt the right one. Fine I can get past this, but as soon as the payment doesnβt go through it throttles my internet immediately so I canβt actually solve the issue by myself and make my payment. Then on top of that to change my billing details I have to contact support instead of being able to change the info by myself. At least give me half an hour to actually fix the issue instead of just not giving me warning I donβt even need a whole day just a couple minutes so I can change the details. Genuinely frustrating as soon as my promo finishes up in December Iβm switching to mint mobile done dealing with this.
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GREATEST
it itβs the greatest service but I donβt like how it keep getting smaller every time
