not unlimited texts?
so I don't have infinite data but I have unlimited texts why can I use them?
Revolutionary.
It’s about time.
Awesome
Sometime they overdo awesomeness
Missing email
Im trying to log in again with Apple ID and it keeps saying missing email but it has worked all this time no other app shows this fix this
Stay away
Stay far away from this service (Helium Mobile) and Mint Mobile!! Not worth the headache and time
WasTheirBiggestFan
Shame they started baiting and switching.
Do not give them your money. They’ll change your plan without your consent and demand money to keep your phone active. 😡
Do not give them your money. They’ll change your plan without your consent and demand money to keep your phone active. 😡
Great service
I’ve had an excellent experience with the Helium Mobile app. It’s fast, easy to navigate, and makes managing my account effortless. Everything from checking my usage to paying my bill works smoothly. Reliable service, a clean design, and great value make this one of the best mobile apps I’ve used. Highly recommended!
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Horrible Service
Had major issues trying to switch to helium, it didn’t work. Had no options for support so I cancelled my plan… a waste of $30.
Updated and now I can’t connect to my Helium Mobile Hotspot
Right after doing the most recent update I suddenly can’t connect to my helium mobile hotspot. Please fix this.
Unhappy
They discontinued the zero plan and cancelled my service
trash
trash
Excelente
Muy buen servicio con un excelente precio
Customer service is horrible
I made the horrible mistake of having autopay and the account connected having no funds. According to their own rules and the pop ups on my phone we have a 3 day grace period where they retry the payment within 24 hours. Instead of giving me the 3 day grace period they shut my service off as soon the payment didn’t go through. SAME DAY. They said you have to update your payment which I did and it still did not take the payment. I’m not upset about that but why is my service off especially when you won’t let me pay. This is why people don’t gravitate to these lesser known services. I can’t even get a representative to help. I’ll be looking for new service for this line, my other line and my mom’s line that I convinced her to get. You lost a valuable customer. I’ve been with you since you were giving crypto for mapping out the area. I’m highly disappointed.
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Don’t do it
I’ve been a user for more than a year and experience service disruption repeatedly that has me pull my hair out.
Helium doesn’t throttle; it completely blocks use of personal wifi. The phone becomes useless. No human customer support. It takes days to resolve issues. Before signing up, have a long conversation with AI about the reasons people LEAVE Helium, and you’ll understand.
Helium doesn’t throttle; it completely blocks use of personal wifi. The phone becomes useless. No human customer support. It takes days to resolve issues. Before signing up, have a long conversation with AI about the reasons people LEAVE Helium, and you’ll understand.
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Annoying
I have already had this issue once where it saved the wrong card on file or it isn’t the right one. Fine I can get past this, but as soon as the payment doesn’t go through it throttles my internet immediately so I can’t actually solve the issue by myself and make my payment. Then on top of that to change my billing details I have to contact support instead of being able to change the info by myself. At least give me half an hour to actually fix the issue instead of just not giving me warning I don’t even need a whole day just a couple minutes so I can change the details. Genuinely frustrating as soon as my promo finishes up in December I’m switching to mint mobile done dealing with this.
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GREATEST
it it’s the greatest service but I don’t like how it keep getting smaller every time
Great service
Everything works great
Garbage
Advertised as being free, but my plan was canceled and app support was non existent. Complete waste of time.
Fraud
Made us add a credit card for “taxes and fees” on the free plan then turn around and increase the plan to $15 per month. Fraudulent way to make us pay money and get payment information
No longer free tier
Free tier is now unavailable.
