Stay away
Stay far away from this service (Helium Mobile) and Mint Mobile!! Not worth the headache and time
WasTheirBiggestFan
Shame they started baiting and switching.
Do not give them your money. Theyโll change your plan without your consent and demand money to keep your phone active. ๐ก
Do not give them your money. Theyโll change your plan without your consent and demand money to keep your phone active. ๐ก
Great service
Iโve had an excellent experience with the Helium Mobile app. Itโs fast, easy to navigate, and makes managing my account effortless. Everything from checking my usage to paying my bill works smoothly. Reliable service, a clean design, and great value make this one of the best mobile apps Iโve used. Highly recommended!
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Horrible Service
Had major issues trying to switch to helium, it didnโt work. Had no options for support so I cancelled my planโฆ a waste of $30.
Updated and now I canโt connect to my Helium Mobile Hotspot
Right after doing the most recent update I suddenly canโt connect to my helium mobile hotspot. Please fix this.
Unhappy
They discontinued the zero plan and cancelled my service
trash
trash
Excelente
Muy buen servicio con un excelente precio
Customer service is horrible
I made the horrible mistake of having autopay and the account connected having no funds. According to their own rules and the pop ups on my phone we have a 3 day grace period where they retry the payment within 24 hours. Instead of giving me the 3 day grace period they shut my service off as soon the payment didnโt go through. SAME DAY. They said you have to update your payment which I did and it still did not take the payment. Iโm not upset about that but why is my service off especially when you wonโt let me pay. This is why people donโt gravitate to these lesser known services. I canโt even get a representative to help. Iโll be looking for new service for this line, my other line and my momโs line that I convinced her to get. You lost a valuable customer. Iโve been with you since you were giving crypto for mapping out the area. Iโm highly disappointed.
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Donโt do it
Iโve been a user for more than a year and experience service disruption repeatedly that has me pull my hair out.
Helium doesnโt throttle; it completely blocks use of personal wifi. The phone becomes useless. No human customer support. It takes days to resolve issues. Before signing up, have a long conversation with AI about the reasons people LEAVE Helium, and youโll understand.
Helium doesnโt throttle; it completely blocks use of personal wifi. The phone becomes useless. No human customer support. It takes days to resolve issues. Before signing up, have a long conversation with AI about the reasons people LEAVE Helium, and youโll understand.
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Annoying
I have already had this issue once where it saved the wrong card on file or it isnโt the right one. Fine I can get past this, but as soon as the payment doesnโt go through it throttles my internet immediately so I canโt actually solve the issue by myself and make my payment. Then on top of that to change my billing details I have to contact support instead of being able to change the info by myself. At least give me half an hour to actually fix the issue instead of just not giving me warning I donโt even need a whole day just a couple minutes so I can change the details. Genuinely frustrating as soon as my promo finishes up in December Iโm switching to mint mobile done dealing with this.
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GREATEST
it itโs the greatest service but I donโt like how it keep getting smaller every time
Great service
Everything works great
Garbage
Advertised as being free, but my plan was canceled and app support was non existent. Complete waste of time.
Fraud
Made us add a credit card for โtaxes and feesโ on the free plan then turn around and increase the plan to $15 per month. Fraudulent way to make us pay money and get payment information
No longer free tier
Free tier is now unavailable.
Service Great additional int data sucks
Enjoying the service, if they are able to lower their prices if international data it would be great
I want to like it
In theory this service seems like it should be a good idea. The reviews would tell you it is. But their execution, customer service and overall quality of speed is far from desirable. My BIGGEST complaint is absolutely having NO WARNING before my data speed is throttled. Iโm throttled so much I canโt even use my phone to pay for more high speed data. That has left me in some very vulnerable situations in rural areas. This is my last month. Ever.
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Reliable service, but canโt resolve tech issue
I had three lines with Helium and honestly they all worked great for the most part except for one. I had a tech issue with one for over six months, and I reached out every single month. And every single month, they assured me that it was resolved. Yet every single month one of my family members lines would cut out just a few days before his cycle would end. This made the service unreliable for my family and sadly we had to jump ship.
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Check r/HeliumMobile on Reddit.
They say it best. Youโll probably regret the decision to sign up.
You canโt cancel and they keep charging your card like some kind of corporate parasite.
You canโt cancel and they keep charging your card like some kind of corporate parasite.
