Helium Mobile Reviews: Is It Legit?

Customer Experience

Positive experience51.3% of reviews
Neutral6.2% of reviews
Negative experience42.5% of reviews

~ Based on 610 written reviews from the US App Store.

What users say about Helium Mobile

Is Helium Mobile Safe?

Helium Mobile appears safe based on user ratings. AppsHunter Safety Score for Helium Mobile is 96/100.

This assessment is based on 15,282 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.8% of ratings point to a safe experience
1.7% of ratings suggest some concerns
3.5% of ratings point to a risky experience

~ Based on 15,204 App Store ratings for Helium Mobile.

Is Helium Mobile Legit?

Helium Mobile appears to be a legitimate app. AppsHunter Legitimacy Score for Helium Mobile is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Downside

I live in a state that does not have sales tax so paying sales tax bothers me

Great

Great cell service for only 15$ I’m happy… used to be free 😂

LOVE THE SIM

LOVE THE SIM

😎

So far so good

Simple well done easy to use

Always works good

what happened to the free plan???

that was the best part about this app also the cheap plans but mainly for me the free plan helps when i’m in between jobs and can’t make payments but still at least can receive phone calls

My experience with Helium

I’ve been using Helium for about 2 years now. I must say I’m extremely satisfied with the service! It’s saved me a lot of money compared to when I was with Verizon and the celular service is the same quality and speed. The only downside is when I refer my friends and family to use the service they can only join if their phone is paid off and unlocked. A lot of ppl are financing their phones nowadays so not everyone qualifies to join. Nonetheless it’s a great service to have. Join with my promo code RU515B4 and we’ll both get a promotional discount off our bill! 😉🤑
Show more

not unlimited texts?

so I don't have infinite data but I have unlimited texts why can I use them?

Revolutionary.

It’s about time.

Awesome

Sometime they overdo awesomeness

Missing email

Im trying to log in again with Apple ID and it keeps saying missing email but it has worked all this time no other app shows this fix this

Stay away

Stay far away from this service (Helium Mobile) and Mint Mobile!! Not worth the headache and time

WasTheirBiggestFan

Shame they started baiting and switching.

Do not give them your money. They’ll change your plan without your consent and demand money to keep your phone active. 😡

Great service

I’ve had an excellent experience with the Helium Mobile app. It’s fast, easy to navigate, and makes managing my account effortless. Everything from checking my usage to paying my bill works smoothly. Reliable service, a clean design, and great value make this one of the best mobile apps I’ve used. Highly recommended!
Show more

Horrible Service

Had major issues trying to switch to helium, it didn’t work. Had no options for support so I cancelled my plan… a waste of $30.

Updated and now I can’t connect to my Helium Mobile Hotspot

Right after doing the most recent update I suddenly can’t connect to my helium mobile hotspot. Please fix this.

Unhappy

They discontinued the zero plan and cancelled my service

trash

trash

Excelente

Muy buen servicio con un excelente precio

Customer service is horrible

I made the horrible mistake of having autopay and the account connected having no funds. According to their own rules and the pop ups on my phone we have a 3 day grace period where they retry the payment within 24 hours. Instead of giving me the 3 day grace period they shut my service off as soon the payment didn’t go through. SAME DAY. They said you have to update your payment which I did and it still did not take the payment. I’m not upset about that but why is my service off especially when you won’t let me pay. This is why people don’t gravitate to these lesser known services. I can’t even get a representative to help. I’ll be looking for new service for this line, my other line and my mom’s line that I convinced her to get. You lost a valuable customer. I’ve been with you since you were giving crypto for mapping out the area. I’m highly disappointed.
Show more