Oviee Bharath gas Punawale
I am writing to express my concern regarding the non-delivery of my gas cylinder. I have been trying to contact your agency multiple times, but either my calls go unanswered or the responses I receive are not helpful.
Recently, when my call was finally picked up, I was asked irrelevant and unnecessary questions instead of being given a clear update on my delivery. This has caused a lot of inconvenience.
I request you to kindly look into this matter urgently and provide a proper update on the status of my cylinder delivery. Please ensure timely and responsible customer support going forward.
Looking forward to your prompt response. I am using bharath gas since 2014 never seen this type of service .
Recently, when my call was finally picked up, I was asked irrelevant and unnecessary questions instead of being given a clear update on my delivery. This has caused a lot of inconvenience.
I request you to kindly look into this matter urgently and provide a proper update on the status of my cylinder delivery. Please ensure timely and responsible customer support going forward.
Looking forward to your prompt response. I am using bharath gas since 2014 never seen this type of service .
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Poor service from Vinayak Bharat Gas Bangalore
Very disappointing experience with the Bharat Gas app and service.
I registered for a double LPG cylinder connection more than two months ago, but there has been absolutely no clarity on when the request will be fulfilled. The customer care and service staff seem to have no idea about the status, and they don’t even bother to check their systems properly when asked.
The staff response has been extremely poor and often rude, which makes the experience even more frustrating. On top of that, LPG deliveries are not done on Sundays, which is very inconvenient for working customers.
Customers are constantly pushed to download and use the app for LPG booking, but honestly the app is buggy and unreliable, and it hasn’t improved the service experience at all. There seems to be no real benefit of using the app if the backend service and support are this inefficient.
Overall, the combination of poor service, rude staff, lack of accountability, and a buggy app makes this a very frustrating customer experience. Serious improvements are needed in both the app functionality and the service responsiveness.
I registered for a double LPG cylinder connection more than two months ago, but there has been absolutely no clarity on when the request will be fulfilled. The customer care and service staff seem to have no idea about the status, and they don’t even bother to check their systems properly when asked.
The staff response has been extremely poor and often rude, which makes the experience even more frustrating. On top of that, LPG deliveries are not done on Sundays, which is very inconvenient for working customers.
Customers are constantly pushed to download and use the app for LPG booking, but honestly the app is buggy and unreliable, and it hasn’t improved the service experience at all. There seems to be no real benefit of using the app if the backend service and support are this inefficient.
Overall, the combination of poor service, rude staff, lack of accountability, and a buggy app makes this a very frustrating customer experience. Serious improvements are needed in both the app functionality and the service responsiveness.
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I could update my mobile number inside the app!
Thanks for making the mobile number transfer so convenient! I thought I would have to visit the Agency folks which is like 8 kms away from home and I was procrastinating it from a year or so, and only recharging on my older number just to keep it active for this gas booking. Today I tried to update my phone number through this app and it worked wonderfully within a single minute, by talking to the Urja chatbot, smart name huh ;)
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Response from developer
Hi Sir/Ma'am, We are extremely happy to know you had a great experience with BPCL. It motivates us to keep energizing lives through our offerings. Kindly spread the word and invite your friends and family to experience Hello BPCL. - Bharat Petroleum Corporation Limited
Case on agency
I had a very terrible experience with Shivshakti Bharatgas Agency.
On 25th October, a major fire broke out in my home due to a gas leakage from the cylinder that was delivered on 24/25 October by this agency.
Even after such a serious incident, the agency did not offer any help or compensation. They never pick up calls, behave very rudely, and show no responsibility.
They also changed my address without my permission, so even if someone comes for enquiry or inspection, they will visit the wrong location. This looks like an attempt to avoid accountability.
I booked another cylinder on 5 October, and they delayed the delivery for more than 10 days. On top of that, they again changed the address and still did not respond to calls.
This is the worst gas agency I have ever dealt with—unprofessional, irresponsible, and careless about customers’ safety.
I am sharing all bill receipts and police complaint details so others can stay informed and avoid facing the same situation.
On 25th October, a major fire broke out in my home due to a gas leakage from the cylinder that was delivered on 24/25 October by this agency.
Even after such a serious incident, the agency did not offer any help or compensation. They never pick up calls, behave very rudely, and show no responsibility.
They also changed my address without my permission, so even if someone comes for enquiry or inspection, they will visit the wrong location. This looks like an attempt to avoid accountability.
I booked another cylinder on 5 October, and they delayed the delivery for more than 10 days. On top of that, they again changed the address and still did not respond to calls.
This is the worst gas agency I have ever dealt with—unprofessional, irresponsible, and careless about customers’ safety.
I am sharing all bill receipts and police complaint details so others can stay informed and avoid facing the same situation.
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Response from developer
Hi Devnymous, We regret the inconvenience caused. You can contact your distributor or call our customer care 1800224344 to understand the process get this issue resolved. Do let us know on support@hellobpcl.in on how we can improve your app experience for a 5-star review. Please include token no. 120604 in your mail. - Bharat Petroleum Corporation Limited
EKYC working in iOS, only when other apps are removed and only digilocker/madhaar app are left.
EKYC connects to Umang app, when it should connect to madhaar or digilocker app, instead for verification. Nothing happens, when Umang app is opened as outcome. Earlier it was connecting to Abha app for me. No option is there in Umang app to trigger or approve the eKYC.
Due to this, verification of eKYC is failing. The verification gets stuck in target app.
Solution: I had to remove Umang app, Abha app, and keep only digilocker and madhaar app. At first attempt, nothing happened when digilocker was opened. So I removed digilocker too. In next attempt, it did not open madhaar app and the authentication timed out, but the status on the app turned to e-KYC done.
Due to this, verification of eKYC is failing. The verification gets stuck in target app.
Solution: I had to remove Umang app, Abha app, and keep only digilocker and madhaar app. At first attempt, nothing happened when digilocker was opened. So I removed digilocker too. In next attempt, it did not open madhaar app and the authentication timed out, but the status on the app turned to e-KYC done.
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Response from developer
Hi Hiddenboulder, Thanks for sharing your feedback. We apologize for the inconvenience caused. BPCL is committed to deliver an energizing experience to you. Kindly share your concerns and your consumer details or registered mobile number on support@hellobpcl.in. It will be our endeavor to address your concern on priority. Please include token no.120596 in your mail. - BPCL Customer Support
