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HelloBPCL User Reviews

HelloBPCL
HelloBPCL
Bharat Petroleum Corporation Limited
🔧 Utilities

Customer Experience

Positive experience31.8% of reviews
Neutral4.5% of reviews
Negative experience63.6% of reviews

~ Based on 44 written reviews from the US App Store.

Is HelloBPCL Safe?

HelloBPCL does not appear safe based on available data. AppsHunter Safety Score for HelloBPCL is 41/100.

This assessment is based on 448 user ratings, with an App Store average of 2.0/5.

Is HelloBPCL Legit?

HelloBPCL appears to be a legitimate app. AppsHunter Legitimacy Score for HelloBPCL is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Could be better

UI isn’t intuitive. I have to struggle to find where I can find past gas booking history. Images are overwhelming and masking real text labels. Text labels also can be revised to be more meaningful.
KatipuraKatipura

Worst Delivery Service

Extremely poor delivery service. We have to repeatedly beg the distributor to deliver the cylinder, even after placing the booking on time. Delivery is unnecessarily delayed, and there is no proper communication or accountability. Customers should not have to keep following up for a basic essential service. Very disappointing experience. 

App and online booking and payment service is really good
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navi loansnavi loans

Very good service from BPCL

I recently processed a consumer name change and faced some delay. Then contacted BPCL Kochi office and received excellent customer care support. The staff was highly helpful and efficient. Additionally, the BPCL mobile app is incredibly user-friendly and makes booking cylinders completely hassle-free. However, the local distribution agency definitely needs to improve its service quality and delivery efficiency. Great backend support, but ground-level execution can be better.
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Viji @ 56Viji @ 56

app not responding

This new app is not responding at all and not going beyond the language screen despite being connected to to a stable high speed internet connection and I can't book my gas now.
The previous BPCL app was far better.
Please fix it ASAP.
Abdul Kalam ShaikAbdul Kalam Shaik

Excellent Service & Reliable Gas Supply ⭐⭐⭐⭐⭐

I’m very impressed with BCPL’s gas cylinder refilling service. The entire process has been smooth, quick, and hassle-free, with excellent coordination and timely service.

What is particularly appreciable is that even during the recent Iran–US conflict and the uncertainties around fuel and gas supplies, BCPL managed their operations smoothly and continued providing reliable service without major disruption. This shows their excellent planning, commitment, and dedication towards their customers.
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GajuSavantGajuSavant

Very good.

When we are trying to login after a gap, let’s say one
Month the app is forcing us to change MPIN. Is this mandatory? If this is regarding security well and good other wise it’s annoying.
KarthaDasKarthaDas

Excellent app

I can’t believe from standing in queue to getting the lpg delivered via app definitely our country is going in right directly the app is so easy to use I am using it since past 5 years
Doesn’t needDoesn’t need

A digital torture device disguised as an LPG app

If the goal of this app was to crash, crash again, and force users into an infinite OTP-and-redirect loop, congratulations—10/10. It cannot process a simple eKYC or payment without kicking you out, freezing on black screens, or demanding companion apps that refuse to launch. It takes 2 minutes at a physical gas agency to do what this app fails to achieve after 50 attempts. Complete software trash. Fix your servers and test your builds before launching them on the public.
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Nvn2423Nvn2423

1 Star

I booked an LPG cylinder from BPCL on 7 July, but my vendor was changed without any prior notice. After waiting for several days, I contacted the new vendor to ask about the delivery. They informed me that they would not deliver to my location and asked me to come to their office and collect the cylinder myself.

Since I had already made the payment online, I requested a cancellation and refund. However, I was told there is no cancellation policy for online payments. When I spoke to the vendor, Manjiri & Company, Ghatkopar West, they said they could not do anything because it was a government policy, and even they were not getting any support from the authorities.

This has been a very disappointing experience. Customers should not be forced to collect cylinders themselves after paying for home delivery, and there should be a fair cancellation and refund process when the service cannot be provided.
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Nitin BarveNitin Barve

Response from developer

Hi Nitin Barve , We regret the inconvenience caused to you. You can contact our customer care 1800224344 to understand the process get this issue resolved. Do let us know on support@hellobpcl.in . Please include token no.-132868 in your mail. - BPCL Customer Support

Home requirement LPG

Your previous app was user friendly. Unable to book our domestic requirement. Revert back to your previous app
B R ShettyB R Shetty

Response from developer

Hi Shetty , We regret the inconvenience caused to you. You can contact our customer care 1800224344 to understand the process get this issue resolved. Do let us know on support@hellobpcl.in . Please include token no.-128017 in your mail. - BPCL Customer Support

Delivery experience is worst

The delivery personnel are consistently very rude and unprofessional. Their behavior often makes it feel as though they are doing us a favor by delivering the order. On top of that, they repeatedly ask for extra money, which is inappropriate and makes the overall experience very unpleasant. I request you to look into this matter and take the necessary action to improve your delivery service.
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Greatfuluser123Greatfuluser123

Response from developer

Hi Sir/Ma'am , We regret the inconvenience caused to you. You can contact our customer care 1800224344 to understand the process get this issue resolved. Do let us know on support@hellobpcl.in . Please include token no.-132800 in your mail. - BPCL Customer Support

Online payment

Kindly make online payment easier. Instead of barcode scanning it should be go to UPI app. It’s difficult to scan and pay on same mobile.
jerome jerryjerome jerry

Response from developer

"Hi Jerome jerry , We are happy to hear your feedback. BPCL is committed to delivering an energizing experience to you. Kindly tell us at support@hellobpcl.in what we can do to turn it into a 5-star experience for you. Also, spread the word and invite your friends and family to experience Hello BPCL. - Bharat Petroleum Corporation Limited"

Requests are not getting processed

I have initiated request for double bottle connection, its been more than a week and still it is not yet processed. Tried calling in customer care number but that is also not getting connected. No support and not able to raise request in app. Worst app.
PraveenS0101PraveenS0101

Pathetic UI and waste of time.

Using this app is waste of times. Apps are there to make life easy. This app makes everything complicated. There is no option to cancel the bookings made. Also the complaint part doesnot work at all. The feel is pathetic. Feels like a college project of under graduate students.
Kr SanuKr Sanu

Response from developer

Hi Sanu , We regret the inconvenience caused to you. You can contact our customer care 1800224344 to understand the process get this issue resolved. Do let us know on support@hellobpcl.in . Please include token no.-129752 in your mail. - BPCL Customer Support

Lpg cylinder was not delivered

I booked a gas cylinder more than a week ago, but it has still not been delivered. I have raised a complaint multiple times, but each complaint is being closed without delivering the cylinder or providing any intimation or update. This is causing significant inconvenience. Kindly look into this issue, ensure the cylinder is delivered as soon as possible, and provide a proper resolution instead of closing the complaint without action.
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sunpavsunpav

Response from developer

Hi Sir/ma'am , We regret the inconvenience caused to you. You can contact our customer care 1800224344 to understand the process get this issue resolved. Do let us know on support@hellobpcl.in . Please include token no.-129747 in your mail. - BPCL Customer Support

Can be better

Screenshot doesn’t work in the app. Please provide it so that the customer can take a screenshot of his booking number and payment details.
apsp19apsp19

Response from developer

"Hi Sir/Ma'am , We are happy to hear your feedback. BPCL is committed to delivering an energizing experience to you. Kindly tell us at support@hellobpcl.in what we can do to turn it into a 5-star experience for you. Also, spread the word and invite your friends and family to experience Hello BPCL. - Bharat Petroleum Corporation Limited"

Easy and convenient

The app works well and all options from booking to payment is quick.
PromilaCPromilaC

Response from developer

"Hi Sir/Ma'am , We are extremely happy to know you had a great experience with BPCL. It motivates us to keep energizing lives through our offerings. Kindly spread the word and invite your friends and family to experience Hello BPCL. - Bharat Petroleum Corporation Limited"

Awesome app

Nice app to use for many features such as Bharat gas booking etc. and also in recent version that logout after 2 days issue is fixed now.
akshay dhondgeakshay dhondge

Response from developer

"Hi Akshay , We are extremely happy to know you had a great experience with BPCL. It motivates us to keep energizing lives through our offerings. Kindly spread the word and invite your friends and family to experience Hello BPCL. - Bharat Petroleum Corporation Limited"

Interface experience is totally worst

The app experience is quite confusing. There are two separate apps for what appears to be the same purpose, making it difficult to manage personal and business activities efficiently. Additionally, there is no clear or simple process to view and use wallet or reward balances. The reward redemption journey is complicated and frustrating, and many users may give up before they can actually use their rewards. It sometimes feels as though the app is designed in a way that discourages users from availing the benefits they have earned. A simpler, more transparent, and user-friendly interface would greatly improve the overall experience. ⭐⭐☆☆☆
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sethikuknasethikukna

Response from developer

"Hi Sethikukna, We are happy to hear your feedback. BPCL is committed to delivering an energizing experience to you. Kindly tell us at support@hellobpcl.in what we can do to turn it into a 5-star experience for you. Also, spread the word and invite your friends and family to experience Hello BPCL. - Bharat Petroleum Corporation Limited"

Response to BPCL

The ‘human’ response received from Developer is same as what you would see from ‘Chat Bot’ response. BPCL has been notified of the endless Token expiry, repeated registration, uninformed daily and monthly limit of fuel purchase and poor redemption. Nothing works expected automated reply in Hindi and English - customer could not be reached andissues are resolved
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Sudhakar BangeraSudhakar Bangera