Ordering Flow Issue (Delivery)
I’d like to report a usability issue in the ordering flow that may be causing customer confusion and abandoned orders.
When selecting Delivery as the order method and proceeding, the app displays an “Additional Information” message that says “pickup orders in store only: select date and time.” This messaging contradicts the delivery option and gives the impression that delivery is not available.
If the date and time fields are left blank and the order is submitted, the app still proceeds to the payment page, shows a delivery fee, and allows selection of a payment method. This confirms that delivery is actually supported, but the interface suggests otherwise.
This caused me to initially abandon my order, and the same confusion occurred for another customer today. The issue appears to be a UI/logic mismatch where pickup-specific instructions are shown during the delivery flow.
Suggested improvement:
• Display pickup date/time fields only when Pickup is selected.
When selecting Delivery as the order method and proceeding, the app displays an “Additional Information” message that says “pickup orders in store only: select date and time.” This messaging contradicts the delivery option and gives the impression that delivery is not available.
If the date and time fields are left blank and the order is submitted, the app still proceeds to the payment page, shows a delivery fee, and allows selection of a payment method. This confirms that delivery is actually supported, but the interface suggests otherwise.
This caused me to initially abandon my order, and the same confusion occurred for another customer today. The issue appears to be a UI/logic mismatch where pickup-specific instructions are shown during the delivery flow.
Suggested improvement:
• Display pickup date/time fields only when Pickup is selected.
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