大东北是我的家乡
Perfect learning space
Boring, Dry and not worth it!
I can't buy Hello Talk coins by I Tunes or by iphone pay
Best app ever
Learning or Dating?
It’s ok
One star is all I can give, and I would give zero if that were an option.
Here is what actually happened: I did not initiate the political discussion. The other user made negative comments about my country, questioned my knowledge of Chinese history, and made an ignorant assumption that I knew nothing about their history. I responded by providing a summary of China’s history, and the user said it was difficult for them to comprehend. I never said anything bad about China. I was responding to a conversation someone else started, yet I was the one who received the permanent ban. If HelloTalk has rules restricting political discussions, those rules should be enforced fairly and consistently, rather than leaving users feeling that they have been punished simply for participating in a disagreement.
What makes this situation even more infuriating is HelloTalk’s complete lack of transparency. I asked for evidence, specific messages, and an explanation of what I supposedly did wrong. Instead, I received a generic policy statement that did not meaningfully address my questions. An accusation is not the same as proof, and a generic response is not a meaningful explanation for a permanent ban. I cannot know how the other user was treated, but I have every reason to question whether my case was reviewed fairly when my requests for supporting evidence have not been answered.
This is a language-learning platform that is supposed to bring people from different cultures together. What is the point of encouraging international communication if users cannot exchange perspectives without worrying about losing their accounts? I understand that HelloTalk has community guidelines, but paying customers deserve transparency, consistent enforcement, and a meaningful opportunity to challenge serious accusations. Paying for VIP does not entitle anyone to break the rules, but it certainly does not make it acceptable to provide inadequate explanations when permanently terminating someone’s account and cutting off access to a paid service.
I strongly advise people to think twice before purchasing HelloTalk VIP. Based on my experience, I have lost trust in this company and its moderation process. I want HelloTalk to conduct a genuine review, provide the specific evidence supporting its allegations, restore my account and device access if the ban cannot be substantiated, and address the subscription I paid for but can no longer use. This has been an incredibly frustrating experience, and the way my concerns have been handled has left me feeling completely disregarded as a paying customer.
Found my soulmate
Why do you have to pay for everything
Permanently blocked for no reason
Depends on your age
Like it
I wasted money on this app
Creepy dudes and marketing
Too many notifications and questions. Pay to actually use. Can’t uninstall properly.
死活注册不成功
Stay greedy, HelloTalk
I just signed up today and within a couple of hours, access to key features were revoked. Why? Apparently due to “unusual activity” that the “Team” refuses to specify.
I have a simple profile with only the minimum necessary info - this is the Internet after all and I’m careful about what I share. I spent no more than an accumulated hour listening to some people talk in voice rooms and live. I hadn’t even tried reaching out to people yet or leave comments. None of my activity violates terms.
In order to regain access and “verify” my identity, they demand that I provide a VIDEO of myself explicitly saying certain pieces of info. Um, no. I did not consent to use of camera or microphone at sign up. They say FACE AND VOICE must be shown, otherwise rejected. There’s a serious violation of privacy here.
How is this a solution anyway? How would you verify that the face that I have is the user without violating privacy further and asking for a birth certificate? And all this for what? Activity they say is unusual but has just been normal use.
Here I was hopeful to find meaningful connections through language exchange. It’s unfortunate that with HelloTalk being most people’s top choice for language exchange, I had little choice but to try and use it too. This experience though has been appalling and alienating.
Stay greedy, HelloTalk.
(They let reported VIP members get away with violating terms of conduct).
Response from developer
Hi, we’re sorry this happened right after you joined. We understand your concerns about the video request for face and voice verification. It’s part of our security process and doesn’t mean you violated rules. Please email support@hellotalk.com with your HelloTalk ID so we can review the issue further.
