Good, customer service is iffy
The service is great when it works, but getting in contact with customer service for an issue is really difficult. I asked the AI multiple times to connect me to someone and it connected me to a chat that never connected to anyone. I asked for a refund and then it gave me a number to call. The people that helped me were great and did their job fast. Accessing them was very difficult.
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Buyer beware
Don’t do it, can’t log in. The no insurance advertising is BS
Scam
Video call doesn’t work Mackay is not a real doctor. They say they’re gonna put a prescription in the prescription never comes through.
Scammers
Please, whatever you do do not get the service under the pretense that you will get a telehealth appointment because it will direct you to Teladoc and try to get you to pay additional money for their service that you originally paid for
Scammers
Used the initial $15 trial month… noticed they were false advertising on the main web page to try to get you to buy the membership plan. WOW. I could not be more appalled. Unless you have an ear infection or UTI, this thing is useless. It worked for a moment, I thought I might be able to use it for my other health issues, but they don’t do all the stuff they advertise for. Not to mention, I was not able to cancel my membership. This is the second month they charge me $40 a month, after the initial 15. When I tried to cancel the first month, I was unable to use the website or app. I tried several times that month. This month I have tried SO many times, I either couldn’t get into my account, the app was not working, app maintenance, or just no one to respond to me. There is no direct option to cancel the membership. I have tried on the site and app. You must contact them and pray that they respond. There is an automated message saying “we are so flooded with compliments, we have to get back to you ASAP!” Impossible. For the initial use of the app, the doctor was rude, but efficient… after that, it’s been a complete nightmare. Unless you want to pay them $40 a month with NO option to refund, even if it’s on the SAME day as payment, DO NOT use these apps.
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