Great service
Great service. Provided free with work. Book appointments in hrs. Good professionalism from doctors and timely reports etc
Kind and helpful
A very kind and helpful doctor, took the time to listen and make the appropriate suggestions.
Dr Satheesh Ramasamy is excellent
Had an appointment with Dr Satheesh Ramasamy, out of all the doctors I have had an appointment with, he has been my favourite. Put me at ease about the issue I had called him about and has a great demeanour.
Bad app
Auto-logs off every time.
Great Service
Easy to use, great advice by the expert and highly recommended
Unusable app
Tried various services that offer online GP appointments. The app for this one is so terrible it genuinely obstructs me receiving care as someone who’s immunesupressed and requires frequent GP support. App is constantly bugging and glitching much more than competitors like Doc care anywhere or Aviva. Service I’ve had when I do manage to book has been poor also.
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Signs out every time
This app is completely ridiculous. I’ve heard the actual services are good, but what’s the point in having an app to support you in a time of need when you need to log on to your company email every single time to give a sign in code because the app signs you out every single time you open it. Fix this please!
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Excellent service
Had an online consultation for first time. Very thorough. A bit more difficult to see/locate areas on screen but we got there. Let’s see if the exercises resolve my aches.
Why an app if everything goes back to the website
Why does someone create an app and then every function goes back to a website. Completely useless. And then the website constantly shows an error message even after logging in and out again. I’m guessing the service is a useless as this app
Fantastic
Fantastic amazing
Logs me off every time I close the app
Its a bit frustrating cause the app doesnt allow to autofill the password and logs me off every time I close the app
Very quick and efficient
Im a member through our company. I wanted to visit a online GP today, i was able to book for an hour later. Very quick and helpful.
I believe there are other services you can take.
I believe there are other services you can take.
Dr Gulmobeen Aurangzeb
Very happy with the process via the app and the Dr was very understanding.
Extremely poor app
This is probably the lowest quality app I have ever seen. It’s difficult to log in, forgets information, crashes and lacks features. I dread having to make a claim. The developers should be ashamed of their work. The company I work for used to use the Westfield health app which just worked.
Mental health
Very relaxed and helpful
Issues not with app, but the “professionals”
I had 3 total appointments cancelled, all by the same professional. The issue is once an appointment is cancelled, you then can’t get one for a minimum of 7 working days.
Prompt and reliable
We rarely need to consult a GP but when we do, this service is easy to book and the consultations start promptly. I also have confidence in the GPs that provide the service- always helpful and inspire confidence.
Terrible UX
The login process and UX of this app is terrible. The login in process is unnecessarily inconvenient and requires you to get an email code every single time you log in. You can’t paste the code in either. The app is glitchy and slow as well. Poor design.
Terrible app, completely inaccessible
Whoever designed this app and the authentication flows has obviously never encountered the WCAG accessibility guidelines or even considered accessibility.
The registration flow is needlessly complicated, the app actively blocks pasting and the password policy is ridiculous with an unspecified maximum character length so I had to keep shortening my password until it met your “complexity” requirement.
Overall a terrible app that I’d be happy if I could never use again!
Update: Every time I use this app I die a little. Could the devs please look at the WCAG Accessible Authentication guidelines as it feels like everything they do is at odds with it. Blocking paste for passwords and verification codes is hostile to your users. If I had a choice I’d avoid this company!
The registration flow is needlessly complicated, the app actively blocks pasting and the password policy is ridiculous with an unspecified maximum character length so I had to keep shortening my password until it met your “complexity” requirement.
Overall a terrible app that I’d be happy if I could never use again!
Update: Every time I use this app I die a little. Could the devs please look at the WCAG Accessible Authentication guidelines as it feels like everything they do is at odds with it. Blocking paste for passwords and verification codes is hostile to your users. If I had a choice I’d avoid this company!
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Rubbish
Really poor app constant login issues bringing up error messages leaving me unable to use the app