Good app on the surface, but….
TLDR; support was vague, rude, and unhelpful when I was shadow banned after a false user report.
So I joined Her not to long ago, after years of combating severe chronic anxiety I finally felt ready to start dating, and Her seemed perfect for me.
And for the first 2 days it was! The UI is great, it has a lot of good primer questions to help get me out of my shell, and it has a great community.
But on my 3rd day when I tried to log on it told me my account was temporarily put on hold, and that I should contact support to get reinstated. I was naturally very confused by this, I’m a very timid person, especially compared to 90% of the other users, so I genuinely couldn’t think of anything I did that could have remotely contributed to a temp ban. So, I contacted support, and in response got an extremely vague auto reply saying I violated the user guidelines, and that I “should read them before jumping back in” so I reread the guidelines, and I agree with everything they stand for, and wait a week. Nothing. So I send another email to support, and get the same automated reply. I replied to it asking for help and further got nothing. So a few days later I open a general ticket, asking if something was wrong, and after a few days I finally get a human response to my support request.
It said I was permanently banned due to a user report. I asked to be looked into, as I didn’t believe I had actually done anything, and they rudely, vaguely and bluntly told me that they wouldn’t look into it, they blacklisted my number, and they wouldn’t respond to any other inquiries from my email. I had talked to a single person, and it was just small talk. And I was banned for it, with no reason, and no way to appeal.
This app is great, as long as you’re never reported, by anyone, for any reason, legitimate or not.
So I joined Her not to long ago, after years of combating severe chronic anxiety I finally felt ready to start dating, and Her seemed perfect for me.
And for the first 2 days it was! The UI is great, it has a lot of good primer questions to help get me out of my shell, and it has a great community.
But on my 3rd day when I tried to log on it told me my account was temporarily put on hold, and that I should contact support to get reinstated. I was naturally very confused by this, I’m a very timid person, especially compared to 90% of the other users, so I genuinely couldn’t think of anything I did that could have remotely contributed to a temp ban. So, I contacted support, and in response got an extremely vague auto reply saying I violated the user guidelines, and that I “should read them before jumping back in” so I reread the guidelines, and I agree with everything they stand for, and wait a week. Nothing. So I send another email to support, and get the same automated reply. I replied to it asking for help and further got nothing. So a few days later I open a general ticket, asking if something was wrong, and after a few days I finally get a human response to my support request.
It said I was permanently banned due to a user report. I asked to be looked into, as I didn’t believe I had actually done anything, and they rudely, vaguely and bluntly told me that they wouldn’t look into it, they blacklisted my number, and they wouldn’t respond to any other inquiries from my email. I had talked to a single person, and it was just small talk. And I was banned for it, with no reason, and no way to appeal.
This app is great, as long as you’re never reported, by anyone, for any reason, legitimate or not.
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FFlub_Tubs
Arbitrary account bans with zero customer support
My account got banned less than a week after making it. I reached out to HER support over email three different times, they only responded to my request a week after my first email. The response was a generic template stating that my account had been banned for violating community guidelines (of which none were violated based on my reading of them), and they refused to let me know why or give me a chance to contest the ban. They also sent a very curt email stating that they will not respond to further enquiries related to my account. After going online, I see that this same issue has been faced by multiple people. How can an app claim to be a space for the queer community if this is how it treats its users? The team HAS to do better.
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Rreviewer1814
Impossible to login
The app shows an advice about age verification and don’t open. I opened a request with no answer.
CCthibes
Will deny you access to your account for no reason - do not waste your time or money
I had tried this app a few months ago before deleting my account. I made my account again this month and expected there to be no problems just like before. I bought 3 months of gold membership since it was cheaper that way then Literally after having the app for 24 hours they put my account on hold and I had no way to get back in and customer service took 2 WEEKS to finally get back to me. They said I broke a community guideline. I read every guideline and I had done no such thing. I asked them to clarify and tell me what I did and they said you can read the guidelines, we are closing this chat and not reply anymore and we’ve shut down your account. Now I had never heard of this happening and just came here to read NUMEROUS other women have the same experience. How is an app made to give us community going to shut us out of the community permanently without a damn explanation or any chance of us getting back into our account. I had a few genuine matches that I was hoping to at least be friends with that I will never be able to contact now, and more importantly i wasted $35 on an app that blocked me for absolutely no damn reason. I have heard the same from these other reviews that right after buying a membership they lock you out of your account. This seems to be a new thing but none the less the customer service is the worst I’ve ever seen and it is clear that they do not care about their customers, community, or their safety in the slightest. Please don’t give this evil company any more money. Use other apps or other methods but this one is absolutely not worth it.
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Wwtf_rlly
Paywalls for EVERYTHING
Only get to see 5 likes a day, mind u 44 likes (90% are scammers, so my 5 swipes are wasted) I’ve only been here less than a week and i probably won’t be able to actually go thru my likes without spending more than $20.
Ttablesteak
