Hero CONNECT®
Keeping you connected!
About
Monitor and manage your HERO Sump Pump system remotely. Receive instant alerts for potential issues and access product support, including FAQs. Ensure your basement stays dry with advanced technology.
What's New in Hero CONNECT®
3.0
October 29, 2021
Updated customer support number
Developer apps
FAQ
What is Hero CONNECT® used for?
Hero CONNECT® is used to remotely monitor the status of your HERO Sump Pump system and receive alert notifications for potential problems. It helps ensure your basement and crawl spaces remain dry by providing real-time system performance data.
What HERO Sump Pump systems are compatible with Hero CONNECT®?
Hero CONNECT® is compatible with the HERO 3000, HERO 3900, and HERO 4400 IB pump systems. You will need one of these systems and a HERO Connect linked to a Wi-Fi network for remote monitoring.
How does Hero CONNECT® notify me of problems?
When a potential problem arises, the app's status page will display a red warning explaining the issue. You will also receive notifications via email, text message, or push notification, all of which can be enabled or disabled within the app.
Can I customize the alert settings in Hero CONNECT®?
Yes, you can edit the alert settings for your WiFi modules directly within the Hero CONNECT® app. This allows you to tailor the notifications you receive based on your preferences and system setup.
What kind of customer support is available through Hero CONNECT®?
Hero CONNECT® offers comprehensive customer support options, including online FAQs, phone support, and email assistance. This ensures you can get help with any questions or issues you may encounter with your HERO Sump Pump system.
Is Hero CONNECT® available on Android devices?
Based on the provided data, Hero CONNECT® is currently supported on iPhone and iPod devices. Information regarding Android compatibility is not available in this data.
How often is Hero CONNECT® updated?
The latest version of Hero CONNECT® is 3.0, which was last updated on October 29, 2021. Specific update frequency details are not provided, but this indicates recent maintenance.
Does Hero CONNECT® have ads?
No, Hero CONNECT® does not contain advertisements. The application is free to download and use without any ad interruptions.
