Overall this app is disaster
First of all this hero fincorp is nightmare for me since i ever took my life’s first loan and duration is 5 years and i was expecting some good which you will not get here. Now moving to app so this app looks alike 1900 ch app, and sometime by any chance you open this app then this app starts working slow and then second thing on emi date this app automatically shows your next emi date without paying this month’s emi. There is one button raise a query and thats not works half a day. There is one option pay advance emi and that is only for show piece.
Stay away from this company and dont take loan from them so you dont need to use this app.
Stay away from this company and dont take loan from them so you dont need to use this app.
Show more
Worst
I have already paid the advance EMI through the app and received confirmation via message. However, they still initiated the EMI payment, resulting in a cheque bounce. Despite customer service assuring me that no further initiation would occur, it appears they are requesting advance EMI payments and then initiating another EMI, causing cheque bounces in order to charge extra money each month. This has happened for two consecutive months, and I have now stopped making any further advance payments.
Show more
Waste app and worst customer service
These people don’t know how to make login and checking of accounts easy for customers. I am login in with the registered mobile number and it says the number is not registered, if we try any other way, the loan a/c number or the application number is not accepted. The payments have been made but I still get messages about late payment, when I try to login to fix the issue, this is also not possible, never use this useless company.
Show more
Feedback on customer care agent
EurofinCrop has the worst customer support experience I’ve ever dealt with. For the past week, I’ve been trying to get help and it has been absolutely frustrating.
First of all, there are no language-friendly support agents, which already makes communication difficult. When I ask to transfer the call to a manager, they simply put me on hold and then disconnect the call. This has happened multiple times over the last week, and no one seems willing to take responsibility or actually resolve the issue.
On top of that, their support email doesn’t seem to work either — no responses, no assistance, nothing.
This is a terrible way to treat customers. If a company cannot provide basic support or communicate properly with its clients, it shouldn’t be offering services in the first place.
I strongly recommend people avoid using EurofinCrop. Until they fix their customer support and start treating customers with respect, this service is simply not worth the frustration.
First of all, there are no language-friendly support agents, which already makes communication difficult. When I ask to transfer the call to a manager, they simply put me on hold and then disconnect the call. This has happened multiple times over the last week, and no one seems willing to take responsibility or actually resolve the issue.
On top of that, their support email doesn’t seem to work either — no responses, no assistance, nothing.
This is a terrible way to treat customers. If a company cannot provide basic support or communicate properly with its clients, it shouldn’t be offering services in the first place.
I strongly recommend people avoid using EurofinCrop. Until they fix their customer support and start treating customers with respect, this service is simply not worth the frustration.
Show more
Auto-Debit Mandate Activated Even After Loan Rejection
I applied for a personal loan on Hero FinCorp app. The loan was rejected during physical verification, and I did not receive any money. But they still activated an auto-debit mandate in my Paytm UPI. I am unable to cancel it because the merchant (Hero FinCorp) is not allowing cancellation from their side. This is very stressful because money can get deducted even though there is no active loan. Such system needs to be improved urgently as it causes mental harassment and risk of unauthorized deduction.
Show more
Too Many Unnecessary Calls
I applied for a loan through the Hero FinCorp App and the loan was successfully disbursed. However, I’ve been receiving repeated and unnecessary calls even before the EMI due date, asking me to maintain balance. Even after the EMI is auto-debited, I still get calls asking whether the EMI was paid or not. This kind of repeated calling is very disturbing and feels like harassment. I request the team to respect customer peace and check payment status properly before calling.
Show more
Issue with login
I am trying to login. I am entering valid registered mobile number or valid Loan application ID. After entering the details if I click on send OTP, I am getting an modal with this text ‘Dear customer, For loan related queries you may go to the service section of our partner mobile app’ . What does this mean? Which partner app I have to install. Also no help section before login. Kindly have a look into this. Early when I was using prefr app, it was user friendly. Now I am not able to use that in iPhone
Show more
Unable to update app
Loan service is good and provides regular updates to customer. One problem is app says there is a new version to update, but when I open App Store I don’t see any update option. Looks like another customer already reported this similar issue on reviews. Please fix it.
App Updation
I’m also getting same update option but there is nothing to update… is someone looking after this?
Error
Hi team I’m getting again and again update notifications when open app and I tried to update but it’s not updating
Not getting fund
Even after full verification , customer support told me all verification has been done you will get fund in your account within 24 hrs but still i not get . After completing all e mandate and all process , still they are not disbursing the amount . There customer care repeatedly say your number is not registered even have tried from phone no. As well as loan application no. But no response .
Show more
Waste application
I have applied for a loan and it shows that i am eligible for some xyz amount. i have done with my online verification and physical verification also. Still in the application it shows physical verification is pending. If you don’t want to proceed with my application why you have given me the assurance that i am going to get this loan. From padt few days the status is not moving and the team is also not responding. I request everyone to dont use this application for your emergency purposes.
Show more
Worst nbfc
This is the worst nbfc they make you sign legal documents for e nach and no funds are disbursed on top of that they WhatsApp as well as customer care doesn’t recognise the phone number or application ID! Someone please advise what to do I feel scammed because now they will debit the emi but I have not got the disbursement and I cannot get through to customer care.
Show more
Update notification
Hi team, I am getting again and again app update notification when I opened the app.
Then when i click on that it will redirect to App store but there didn't show any update option. It's showing only Open app. I have also uninstalled the app and reinstalled again and again multiple time but the issue still not resolved. Same issue I am experiencing while login.
Then when i click on that it will redirect to App store but there didn't show any update option. It's showing only Open app. I have also uninstalled the app and reinstalled again and again multiple time but the issue still not resolved. Same issue I am experiencing while login.
Show more
Problem with application
Team please fixed the issue I have facing updates required but not showing any updates what is problem with application since the month ago problem not solved yet. Please team do the needful
Conventional tool
The Hero FinCorp Personal Loan App is a convenient tool for those seeking quick access to personal loans with a straightforward application process. It excels in user experience and customer support, making it a strong option for eligible users. However, potential borrowers should consider the interest rates and ensure they meet the eligibility criteria. Addressing technical issues and expanding service areas could further enhance the app’s appeal.
Show more
Pathetic after sale services
I have foreclosed my loan a week back and haven’t yet got any feedback or any closure latter or anything. Also have reached customer care three times the same answers. Not happy at all after closing my loan.
Unable to login
Every time I am trying to login the app is telling me to go to the service section of partner mobile app. But that is not possible because in paytm personal loan section it’s showing how to take a new loan but no way to track an existing one
Unable to login app via application Id , registered mobile or LAM
Dear Team,
I am trying to login the app by all the methods as above subjected but failed .. please assist me
With regards
Parveen sharmap
I am trying to login the app by all the methods as above subjected but failed .. please assist me
With regards
Parveen sharmap
Worst customer service. Stay away from this.
Totally a scam company, doesn’t give you any information or solve any issue. Have taken extra money and now are not even proving any information regarding that properly. Customer service is pathetic and borderline customer harassment. Stay away from this.
