Improved Relationship with Parent
Arguments stopped and confidence improved for with Hero! There were many battles with my mom regarding her safety with meds and her need for independence. With Hero, it’s a once every 30-90 day refill that we don’t have to argue over. I know she can’t take too many or at the wrong time. Hero tells me when/if meds are taken and when inventory is low. I’m SO grateful for Hero and to spend more quality time with my mom.
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Super helpful
So helpful for managing spouses medications. We’ve been using for 5+ years. Saves so much time and effort.
Great gadget
This would’ve been a five star review would it not have been for the occasional mistakes with dispensing the meds correctly. It is possible for it to fail to dispense because of sensitivities to Internet connection, dust or powder buildup on the containers holding the medicine, and unusually large or small pills. We had to develop a back up system, but with this back up of having pouches with meds pre-prepared in case the pill count is off, this system works well for this person with early Alzheimer’s. In fact, it and has saved a lot of money in care fees already after just 2 months.
One feature I really find useful is the Hero app, which allows for remote monitoring to ensure the medications were dispensed and consumed. It also has effective AI assistance for troubleshooting.
Highly recommend, but it does take a little attention to learn the machine’s quirks in the beginning.
One feature I really find useful is the Hero app, which allows for remote monitoring to ensure the medications were dispensed and consumed. It also has effective AI assistance for troubleshooting.
Highly recommend, but it does take a little attention to learn the machine’s quirks in the beginning.
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Response from developer
Thank you for sharing your detailed feedback! We're delighted to hear that HERO has made a positive difference in supporting your loved one's medication routine. We're sorry to hear about the occasional dispensing issues and would appreciate the opportunity to look into them. Unfortunately, we couldn't locate your account based on the information provided. Please contact our support team at 855-855-9962 or support@herohealth.com so we can investigate and assist. Thank you for being part of the HERO community!
Medicine
I’m so thankful for my Hero machine, i’ve had my Hero Machine I believe for almost 4 years and I’m getting older and my short term memory is getting worse and having my Hero machine is so nice to have because before I got it, even if 10 minutes would go by I couldn’t remember if I took my medicine or not which is not good because I didn’t want to take my medicine twice so sometimes I wouldn’t take my medicine for that reason , now that I have it my Hero Machine my husband doesn’t need to say did you take your medication today because with my Hero Machine I never miss a dose of my medication.
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Caregiver Gamechanger!
App could not be easier or more user-friendly! Relieved stress and man-hours or logs and maintenance!
Pill Dispenser
Excellent support for my husband who had a stroke and needs support
to remember pill schedule
to remember pill schedule
Horrible customer service
AI for everything, no answer when they transfer you, set up an appointment with GenieMD twice and just sat there waiting for someone to call or come on for telehealth. Feels like a scam.
WiFi setup is a pain
It’s almost 2027, and yet hero uses an old system back from 2015 to enter in a Wi-Fi password. Literally, as much as you charge for this stupid medication manager that saves my life, do better on your Wi-Fi configuration
Caretaker
Amazing
Great machine!
The Hero Meds Manager is excellent at its designed tasks—dispensing the designated pills in the correct quantity at the programmed time. It keeps track of any issues and displays them for remediation.
The Hero team remotely monitors the unit’s operation and checks in with the end user on a regular basis to ensure glitch-free functionality.
I highly recommend the Hero for anyone with a complex medication protocol.
The Hero team remotely monitors the unit’s operation and checks in with the end user on a regular basis to ensure glitch-free functionality.
I highly recommend the Hero for anyone with a complex medication protocol.
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Life Changing
Managing 2 chronic illnesses in 2 family members is hard enough - the hero machine took about 5 different things off my to do list and mental load! It notifies you on low doses, missed doses, reminds you when to take meds - it’s my medicine partner!! Thank you for creating this!
Impossible to cancel
My husband died 7 months ago but they continue to bill us. I’ve called and emailed. I must cancel from his account which I didn’t know. They also refuse a refund.
Worked great!
This dispenser was amazing! We used it to help keeping an elderly grandparent home longer. I was able to monitor medication usage on my phone daily, set up pills much less often and it helped with forgetfulness of medications. I always knew she took the correct pills at the correct time. It truly helped us keep our Grandma home from a care facility much longer and I would recommend it to anyone.
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An absolute lifesaver!
If you have poly pharmacy, i.e. you're taking a lot of pills… But I'm sure you have issues like me where you either forget to take your pills or you don't separate them correctly in your little pill boxes. Or while you're trying to fill your whole boxes, you have a tremor or something like that in your pills flip over and go everywhere. Hero does all of this for you! It comes with 10 cups where you can place each individual pill type you use your phone to program the dose the frequency and how what times do you want to have dispensed. A couple pop out you put your meds in there put it back in close the door, rinse and repeat until all of your measures are done. At that point when it's time for a dose it will ding at you and you press the center button on the front and voilà your own personal hero dispenses the meds that you're due to get. Once it's done, I pull out the pills I give it a glance to make sure everything dispensed and I take them and I'm done. There are times where it will not be able to suck up the pill to drop it into the cup, but it will tell you hey there was an issue. Please get your dose out. And it almost takes every kind of pill. The exception is soft gels, and Gummies. But I have tablets capsules tablets, Summer large Summer are really tiny
But I can say overall this is the absolute best solution I have come up with for medication management. Give it a try. Their customer service is amazing. They are patient and walk you through steps if there's an issue. If the machine gets extra finicky, even for them, they will send you another unit and pay for the shipping back. There are also many insurance insurances that will accept this as a medication management option for its customers. If not, the monthly fee is worth the hassle of dropping pills accidentally all the things that can happen with poly pharmacy
My hats off to you, people of hero you're all my hero!!!
But I can say overall this is the absolute best solution I have come up with for medication management. Give it a try. Their customer service is amazing. They are patient and walk you through steps if there's an issue. If the machine gets extra finicky, even for them, they will send you another unit and pay for the shipping back. There are also many insurance insurances that will accept this as a medication management option for its customers. If not, the monthly fee is worth the hassle of dropping pills accidentally all the things that can happen with poly pharmacy
My hats off to you, people of hero you're all my hero!!!
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Hero
I just went through a trying time. But Hero stuck with me and got everything set back up for me and that’s great. I’m glad to have it.
Now In Hospital, Broken Hip
Will
Use when I get home!
Use when I get home!
Would be a 5-Star App with Medication and Symptom Tracking
For the price point, this app has a lot of potential, but it needs a few key features to truly deliver value. Adding a medication refill reminder, along with a comprehensive health profile to track blood pressure, medication symptoms, chronic illness logs, and cancer symptom journals, would make this an indispensable tool for managing care and communicating with doctors.
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Love it But!
Really noisy , it took my dog awhile to adjust to sound but it’s perfect
A Game-Changer for Managing my Meds
I absolutely LOVE my HERO med dispenser. It has been such a wonderful addition to my daily life and makes managing my medication so much easier and less stressful.
Hero
I love ❤️ it
