App is better than service
The app is ok. Navigation and usability is good. Several minor features that could help reduce false notifications (low pill count notifications on short-term meds). Better reporting would be nice to have.
The service is Medicare fraud. Better off paying monthly than allowing a fraudulent remote healthcare company bill Medicare for false services.
The service is Medicare fraud. Better off paying monthly than allowing a fraudulent remote healthcare company bill Medicare for false services.
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Lifesaver for aging parents
This device has been so integral to our family. My aging parents were forgetting to take their medicine and I was stressing out about how to better manage things. This device was the answer. Now I can see when they take their meds and if they miss a dose, all on my phone! Game changer!
My Hero machine is an essential part of my life!
I have a variety of medical issues and have 11 different prescriptions I take daily. I also have poor dexterity and little feeling in my hands. Before getting my hero machine, I had to have someone sort my pills for me weekly mistakes were not uncommon. Not only has the Hero machine given me the help I need but it has also given me the accuracy I need. After having used my hero for three years, I would never give it up. I have also raved about my machine to multiple nurses and doctors who 90% of them had never heard of it and I majority wanted to know where they could get further information. If you’ve not tried it, I highly recommend it.
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Customer service
Worst customer service I’ve ever seen they’re not 24 hours. They’re 24 hours only through A.I. I feel like I was deceived
I love it
I love the device but hate the price if you can keep it at a $25 a month price indefinitely. It’s an awesome device to have but once the price goes up to $45 it’s stupid. It’s hard to afford
Great product
The nurse told me about this for my grandmother with memory issues. It has been wonderful knowing she is taking the correct medication and saves us money. Great product and easy to use
Extremely Helpful
My spouse takes over a dozen different medications and supplements at almost every hour of the day. Hero significantly minimizes worry over when and what medications to administer. The reminders and notifications are helpful as well. Simple to set up and maintain via the Hero app. Thank you Hero!
Convenience
I don’t ever have to worry about missing any of my medications because Hero takes the thinking out of my hands
The Best thing for people with several Meds
I have had my Hero for almost two years and although I take 12 meds a day, the Hero has made it much easier for me. I am 78 years old and I never miss a dose, nor do I take the wrong medication at any time. It’s all dispensed at the times necessary. I HIGHLY recommend this for everyone!
Wonderful device for caregivers
This device has helped keep mom out of the hospital. She fell asleep a few times and missed doses so we made up pill boxes . That helped but Her old pill boxes were easy to spill and she sometimes didn’t see the pills she missed on the floor. She loves the reminder and we live the fact that we get confirmation if she misses a dose. I love that I can change her dose remotely (for times when we need to stop a medication before a procedure) . Refills are easy! Schedules are flexible . Would recommend to anyone. Holds 10 meds so can even be used for vitamins/etc.
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Life saver
Best thing ever!!
Charges to cancel/rude
The customer service named “Mina” is unkind. I asked to cancel before the next charge and they took the payment anyway then asked days later why I wanted to cancel. I said I could no longer afford $45 a month after using it for 6months because my partner was laid off. She said days later to cancel I need to pay $270 for the rest of the year and pay to return the machine. They charged me after I asked to cancel asked why as tho out of kindness and concern only to keep saying I was in a commitment. If I don’t have $45 monthly anymore how would I pay $270?
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True Hero
I take so many medications and refilling boxes for mornings and evening was such a hassle to do every week. Even every month, since Rx’s come in at different times and some are taken twice a day, some only on weekdays some only in the morning and some only in the evening, it became too complex.
I’ve been using this machine for four years now and I absolutely love it.
I just dump the medicine into the machine and the machine does the rest.
I’ve been using this machine for four years now and I absolutely love it.
I just dump the medicine into the machine and the machine does the rest.
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Would be a 5-Star App with Medication and Symptom Tracking
For the price point, this app has a lot of potential, but it needs a few key features to truly deliver value. Adding a medication refill reminder, along with a comprehensive health profile to track blood pressure, medication symptoms, chronic illness logs, and cancer symptom journals, would make this an indispensable tool for managing care and communicating with doctors.
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Patient
Hero Dispenser
Good, but…
I appreciate the Hero and how it helps me better manage my parents’ medications. However, there are some improvements the developer could make that would help me give this app 5 stars:
1. When you are using two Hero devices and viewing device A, you have to select device B twice to make the switch and view device B.
2. The scheduling does not allow you to select “every other day” as a medication interval.
3. With tiny pills, you may have 4 left in the cartridge, yet the Hero device claims there are no pills to dispense.
1. When you are using two Hero devices and viewing device A, you have to select device B twice to make the switch and view device B.
2. The scheduling does not allow you to select “every other day” as a medication interval.
3. With tiny pills, you may have 4 left in the cartridge, yet the Hero device claims there are no pills to dispense.
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Pill hero
If it wasn’t for Hero, I would never have taken my medication on time and I’m glad there a kind of a machine that help people when they can’t remember if they took there pills on time.
Life saver
Don’t know what my mom would do without this machine! It’s saved both of us.
My HERO Machine
The most Remarkable Machine I have ever owned, If you don’t have one, get one Immediately, you will never be sorry, that you did…
Customer Service is Excellent…
Move into the 21st Century with Pride, let everyone know, how much, you really care about your Health & Well Being…
Customer Service is Excellent…
Move into the 21st Century with Pride, let everyone know, how much, you really care about your Health & Well Being…
For my brother with vascular dementia.
Before having the hero, his pills where in a pill box where he’s medication didn’t fit. It was a headache weekly, trying to figure how to make it easier.
Saw it on Facebook n got just right on it , 3 yrs now n you have made my life so easy. Have a problem , they are there to help.
they do say to recommend them n you get free subscription, well only thing still waiting for the free subscription. 😊
I LOVE MY HERO 💕
Saw it on Facebook n got just right on it , 3 yrs now n you have made my life so easy. Have a problem , they are there to help.
they do say to recommend them n you get free subscription, well only thing still waiting for the free subscription. 😊
I LOVE MY HERO 💕
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