Horrible customer service
AI for everything, no answer when they transfer you, set up an appointment with GenieMD twice and just sat there waiting for someone to call or come on for telehealth. Feels like a scam.
WiFi setup is a pain
It’s almost 2027, and yet hero uses an old system back from 2015 to enter in a Wi-Fi password. Literally, as much as you charge for this stupid medication manager that saves my life, do better on your Wi-Fi configuration
Caretaker
Amazing
Great machine!
The Hero Meds Manager is excellent at its designed tasks—dispensing the designated pills in the correct quantity at the programmed time. It keeps track of any issues and displays them for remediation.
The Hero team remotely monitors the unit’s operation and checks in with the end user on a regular basis to ensure glitch-free functionality.
I highly recommend the Hero for anyone with a complex medication protocol.
The Hero team remotely monitors the unit’s operation and checks in with the end user on a regular basis to ensure glitch-free functionality.
I highly recommend the Hero for anyone with a complex medication protocol.
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Life Changing
Managing 2 chronic illnesses in 2 family members is hard enough - the hero machine took about 5 different things off my to do list and mental load! It notifies you on low doses, missed doses, reminds you when to take meds - it’s my medicine partner!! Thank you for creating this!
Impossible to cancel
My husband died 7 months ago but they continue to bill us. I’ve called and emailed. I must cancel from his account which I didn’t know. They also refuse a refund.
Worked great!
This dispenser was amazing! We used it to help keeping an elderly grandparent home longer. I was able to monitor medication usage on my phone daily, set up pills much less often and it helped with forgetfulness of medications. I always knew she took the correct pills at the correct time. It truly helped us keep our Grandma home from a care facility much longer and I would recommend it to anyone.
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An absolute lifesaver!
If you have poly pharmacy, i.e. you're taking a lot of pills… But I'm sure you have issues like me where you either forget to take your pills or you don't separate them correctly in your little pill boxes. Or while you're trying to fill your whole boxes, you have a tremor or something like that in your pills flip over and go everywhere. Hero does all of this for you! It comes with 10 cups where you can place each individual pill type you use your phone to program the dose the frequency and how what times do you want to have dispensed. A couple pop out you put your meds in there put it back in close the door, rinse and repeat until all of your measures are done. At that point when it's time for a dose it will ding at you and you press the center button on the front and voilà your own personal hero dispenses the meds that you're due to get. Once it's done, I pull out the pills I give it a glance to make sure everything dispensed and I take them and I'm done. There are times where it will not be able to suck up the pill to drop it into the cup, but it will tell you hey there was an issue. Please get your dose out. And it almost takes every kind of pill. The exception is soft gels, and Gummies. But I have tablets capsules tablets, Summer large Summer are really tiny
But I can say overall this is the absolute best solution I have come up with for medication management. Give it a try. Their customer service is amazing. They are patient and walk you through steps if there's an issue. If the machine gets extra finicky, even for them, they will send you another unit and pay for the shipping back. There are also many insurance insurances that will accept this as a medication management option for its customers. If not, the monthly fee is worth the hassle of dropping pills accidentally all the things that can happen with poly pharmacy
My hats off to you, people of hero you're all my hero!!!
But I can say overall this is the absolute best solution I have come up with for medication management. Give it a try. Their customer service is amazing. They are patient and walk you through steps if there's an issue. If the machine gets extra finicky, even for them, they will send you another unit and pay for the shipping back. There are also many insurance insurances that will accept this as a medication management option for its customers. If not, the monthly fee is worth the hassle of dropping pills accidentally all the things that can happen with poly pharmacy
My hats off to you, people of hero you're all my hero!!!
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Hero
I just went through a trying time. But Hero stuck with me and got everything set back up for me and that’s great. I’m glad to have it.
Now In Hospital, Broken Hip
Will
Use when I get home!
Use when I get home!
Would be a 5-Star App with Medication and Symptom Tracking
For the price point, this app has a lot of potential, but it needs a few key features to truly deliver value. Adding a medication refill reminder, along with a comprehensive health profile to track blood pressure, medication symptoms, chronic illness logs, and cancer symptom journals, would make this an indispensable tool for managing care and communicating with doctors.
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Love it But!
Really noisy , it took my dog awhile to adjust to sound but it’s perfect
A Game-Changer for Managing my Meds
I absolutely LOVE my HERO med dispenser. It has been such a wonderful addition to my daily life and makes managing my medication so much easier and less stressful.
Hero
I love ❤️ it
App is better than service
The app is ok. Navigation and usability is good. Several minor features that could help reduce false notifications (low pill count notifications on short-term meds). Better reporting would be nice to have.
The service is Medicare fraud. Better off paying monthly than allowing a fraudulent remote healthcare company bill Medicare for false services.
The service is Medicare fraud. Better off paying monthly than allowing a fraudulent remote healthcare company bill Medicare for false services.
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Lifesaver for aging parents
This device has been so integral to our family. My aging parents were forgetting to take their medicine and I was stressing out about how to better manage things. This device was the answer. Now I can see when they take their meds and if they miss a dose, all on my phone! Game changer!
My Hero machine is an essential part of my life!
I have a variety of medical issues and have 11 different prescriptions I take daily. I also have poor dexterity and little feeling in my hands. Before getting my hero machine, I had to have someone sort my pills for me weekly mistakes were not uncommon. Not only has the Hero machine given me the help I need but it has also given me the accuracy I need. After having used my hero for three years, I would never give it up. I have also raved about my machine to multiple nurses and doctors who 90% of them had never heard of it and I majority wanted to know where they could get further information. If you’ve not tried it, I highly recommend it.
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Customer service
Worst customer service I’ve ever seen they’re not 24 hours. They’re 24 hours only through A.I. I feel like I was deceived
I love it
I love the device but hate the price if you can keep it at a $25 a month price indefinitely. It’s an awesome device to have but once the price goes up to $45 it’s stupid. It’s hard to afford
Great product
The nurse told me about this for my grandmother with memory issues. It has been wonderful knowing she is taking the correct medication and saves us money. Great product and easy to use
