Location
Très satisfait du service du début à la fin
Scammers
If you’re looking to use Hertz for Uber please do so at your own risk. Their customer service is non existent and they claim to do everything for you on the Uber platform but once they have the deposit you’re on your own. STAY AWAY!!! Currently disputing with them to get my money back.
Hertz very bed 👎🏻
I honestly regret choosing Hertz HZ.
The app simply doesn’t work. I paid for my reservation, uploaded all the required documents, and my account still wasn’t validated before collection.
Customer support was extremely disappointing. Every agent just kept telling me to “wait” without actually solving anything. One agent told me to complete the DCL form, but the link they provided only showed “Unexpected error. Please try again.” How am I supposed to complete a form that doesn’t even open?
There is no phone number to speak to a real person, so you’re left relying on live chat where nobody seems able to resolve technical issues.
This has been a very stressful experience, especially when your car collection date is approaching and your documents are still pending because of problems on their side.
I cannot recommend this service.
The app simply doesn’t work. I paid for my reservation, uploaded all the required documents, and my account still wasn’t validated before collection.
Customer support was extremely disappointing. Every agent just kept telling me to “wait” without actually solving anything. One agent told me to complete the DCL form, but the link they provided only showed “Unexpected error. Please try again.” How am I supposed to complete a form that doesn’t even open?
There is no phone number to speak to a real person, so you’re left relying on live chat where nobody seems able to resolve technical issues.
This has been a very stressful experience, especially when your car collection date is approaching and your documents are still pending because of problems on their side.
I cannot recommend this service.
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THE WORST EVER
Do Not do the same mistake… the worst rental I ever had
Application complètement trompeuse!!!
Hertz nous met à disposition Une application qui est complètement à notre désavantage. Pourquoi ? Il n’y a aucun baromètre de consommation kilométrique à la semaine ! On nous montre une consommation Kilométrique globale sur la période complète de notre location. Donc nous consommons notre forfait global kilométrique en me prêtant pas attention. De la période de calcul de cette charmante entreprise qui trompe ses usager. Cela fait plusieurs fois que je contacte le service support par le chat ou par e-mail avec toujours les mêmes questions! Et on me répond toujours à côté de la plaque, sans aucune clarté pour pouvoir nous voler sur les frais kilométriques qui peuvent s’élever à des sommes de plus de 1000 €!! c’est bon faut pas abuser! Pour moi vous n’êtes qu’une bande de voleurs application est faite pour tromper les gens, je vous le redis. Donc faites bien attention les chauffeurs VTC. Et j’aimerais toujours avoir une explication claire car je n’ai eu aucune réponse jusqu’à maintenant.
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Worst pco rental ever
The app is a shambles. Been unable to access the vehicle 3 times in 2 weeks. Funnily enough it all happened after 6pm and there customer support close at 6pm. This is the biggest scam going.
Horrible service
Don’t get a car from them. You have to use this app to start the car and it is always glitchy. Lots of problems and you can only chat to customer service. No one to call and all agents don’t care on helping you, although they know this is your livelihood. Not recommended at all.
App not working to unlock the car
The app is a nightmare, how on earth you rely on an app to unlock the car, the app is down at the moment and logged me out. It’s 4:14 in the freezing cold and I can’t get into the car… it seems they have a major problem with the app and obviously customer service is not available until 7am.
Worst experience ever
Worst experience ever
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On ne peut pas s’y fier
Beaucoup de bugs, application très lente, seul le chat peut résoudre les problèmes, quand ils sont disponible évidemment… Donc attention si vous travaillez de nuit et que vous avez un soucis avec l’app…
Top
Très bien
Virtual Key issues
The virtual Key is the number 1 major issue on this app for All Drivers. God forbid you are in an area that has bad mobile signal. Hertz push to innovation is a mistake what person actually though of not having a car Key for a car. Terrible mistake and counter productive.
A worth customer service
I booked a car and car was not charged. Then a car was not added to Uber platform. I wrote to Uber, Hertz customer service and send few emails and nothing was done. Eventually they add car but it didn’t have uber green. A customer service sort absolutely nothing. A worth company I came across
Fix the problem
So first app not matching distance which you do daily, opening and closing car is annoying and take lots of time.
Terrible
gpt would have done a better app. Un-usable
Services
Their customer services is very bad..
Locking button
Please fix lock the car button old version was better than the current app version simply because lock , unlock and star t buttons was smooth and was working perfectly now it takes be time to lock the car and time to unlock the car
Worst rental wasted £194 for 8hrs of driving
Rented for 3 days and was only able to work for 1 day. Wasted £156 on the rental and then £35.61 for charging which took me 2hrs 10mins. Then after returning at 97%, I later see I got charged an additional £2.54 per kw double then any fast charging rate. Unbelievable.
£156 for 3 days rental
£35.61 for charging (2hrs 10mins)
£2.54 additional charge
£194.15 just for 8hrs of driving. Ridiculous.
It takes soo long until you get a reply. There’s no phone number, you have to send a in app message and just wait. I wrote a in app message to send the v5 document otherwise I won’t be able to work they send it after 5hrs which I uplaod straight away but it took 24hrs for Uber, Bolt to approve. 1 day missed of work
2nd day worked as normal
3rd day I sent in app message to extend the document becuase uber and Bolt will block me 24hrs before the document expiry but they didn’t so i couldn’t work on the 3rd day. I then spent from 2am till 9am trying ti figure out how to charge as on the app it does not teach you. The flap where the charger is inside off didn’t open so I had to call AA technical team which arrived at 10am and they opened the flap for me and teach me how to charge. They said these cars always gets stuck because everything is on the app. There’s no key you do everything in your phone, open and unlock the car which sometimes works and sometimes doesn’t. Very annoying. Anyway managed to finish charging at
12.10pm (2hrs 10mins) then cleaned the car and drove to hertz and gave their useless car back.
I then sent an long email stating I want my money back and they said replied they won’t give my money back because it is the apps fault for taking long to authorise it and then blocking me 24hrs before. What about the reason they sent me the documents 5hrs later then when i requested. Other rentals they let you see the car, the documents and then if you are happy then you take payments, they even help you upload the clients if you want. But here nothing. But they still advertise car ready for work. They should clearly put pay for rent for 3 days, spend £200 and work 1 day only let’s see how many drivers hire from them. Absolutely terrible lying cheating disgusting deceiving money stealing money. Please tell other drivers and share this.
£156 for 3 days rental
£35.61 for charging (2hrs 10mins)
£2.54 additional charge
£194.15 just for 8hrs of driving. Ridiculous.
It takes soo long until you get a reply. There’s no phone number, you have to send a in app message and just wait. I wrote a in app message to send the v5 document otherwise I won’t be able to work they send it after 5hrs which I uplaod straight away but it took 24hrs for Uber, Bolt to approve. 1 day missed of work
2nd day worked as normal
3rd day I sent in app message to extend the document becuase uber and Bolt will block me 24hrs before the document expiry but they didn’t so i couldn’t work on the 3rd day. I then spent from 2am till 9am trying ti figure out how to charge as on the app it does not teach you. The flap where the charger is inside off didn’t open so I had to call AA technical team which arrived at 10am and they opened the flap for me and teach me how to charge. They said these cars always gets stuck because everything is on the app. There’s no key you do everything in your phone, open and unlock the car which sometimes works and sometimes doesn’t. Very annoying. Anyway managed to finish charging at
12.10pm (2hrs 10mins) then cleaned the car and drove to hertz and gave their useless car back.
I then sent an long email stating I want my money back and they said replied they won’t give my money back because it is the apps fault for taking long to authorise it and then blocking me 24hrs before. What about the reason they sent me the documents 5hrs later then when i requested. Other rentals they let you see the car, the documents and then if you are happy then you take payments, they even help you upload the clients if you want. But here nothing. But they still advertise car ready for work. They should clearly put pay for rent for 3 days, spend £200 and work 1 day only let’s see how many drivers hire from them. Absolutely terrible lying cheating disgusting deceiving money stealing money. Please tell other drivers and share this.
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Don’t even of renting a car from Hertz’s
Worst rental company ever.
Please just don’t. All they care about is your money.
I wish I could give 0 stars
Please just don’t. All they care about is your money.
I wish I could give 0 stars
Impossible de s’inscrire
Jamais reçu le sms de confirmation. J’ai également essayé plusieurs téléphones. Encore une nouvelle application Hertz hors fonction.
Can’t even get started
The pick up for my rental is now an hour and a half later than scheduled. There is no one to talk to and the chat doesn’t work either. You will be left infuriated and frustrated beyond your worst nightmares. This is the stuff the word ‘agony’ derived from. This app has a rating of 1.6 and quite honestly confused why it’s that high!!
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