Hertz very bed đđ»
I honestly regret choosing Hertz HZ.
The app simply doesnât work. I paid for my reservation, uploaded all the required documents, and my account still wasnât validated before collection.
Customer support was extremely disappointing. Every agent just kept telling me to âwaitâ without actually solving anything. One agent told me to complete the DCL form, but the link they provided only showed âUnexpected error. Please try again.â How am I supposed to complete a form that doesnât even open?
There is no phone number to speak to a real person, so youâre left relying on live chat where nobody seems able to resolve technical issues.
This has been a very stressful experience, especially when your car collection date is approaching and your documents are still pending because of problems on their side.
I cannot recommend this service.
The app simply doesnât work. I paid for my reservation, uploaded all the required documents, and my account still wasnât validated before collection.
Customer support was extremely disappointing. Every agent just kept telling me to âwaitâ without actually solving anything. One agent told me to complete the DCL form, but the link they provided only showed âUnexpected error. Please try again.â How am I supposed to complete a form that doesnât even open?
There is no phone number to speak to a real person, so youâre left relying on live chat where nobody seems able to resolve technical issues.
This has been a very stressful experience, especially when your car collection date is approaching and your documents are still pending because of problems on their side.
I cannot recommend this service.
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THE WORST EVER
Do Not do the same mistake⊠the worst rental I ever had
Application complĂštement trompeuse!!!
Hertz nous met Ă disposition Une application qui est complĂštement Ă notre dĂ©savantage. Pourquoi ? Il nây a aucun baromĂštre de consommation kilomĂ©trique Ă la semaine ! On nous montre une consommation KilomĂ©trique globale sur la pĂ©riode complĂšte de notre location. Donc nous consommons notre forfait global kilomĂ©trique en me prĂȘtant pas attention. De la pĂ©riode de calcul de cette charmante entreprise qui trompe ses usager. Cela fait plusieurs fois que je contacte le service support par le chat ou par e-mail avec toujours les mĂȘmes questions! Et on me rĂ©pond toujours Ă cĂŽtĂ© de la plaque, sans aucune clartĂ© pour pouvoir nous voler sur les frais kilomĂ©triques qui peuvent sâĂ©lever Ă des sommes de plus de 1000 âŹ!! câest bon faut pas abuser! Pour moi vous nâĂȘtes quâune bande de voleurs application est faite pour tromper les gens, je vous le redis. Donc faites bien attention les chauffeurs VTC. Et jâaimerais toujours avoir une explication claire car je nâai eu aucune rĂ©ponse jusquâĂ maintenant.
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Worst pco rental ever
The app is a shambles. Been unable to access the vehicle 3 times in 2 weeks. Funnily enough it all happened after 6pm and there customer support close at 6pm. This is the biggest scam going.
Horrible service
Donât get a car from them. You have to use this app to start the car and it is always glitchy. Lots of problems and you can only chat to customer service. No one to call and all agents donât care on helping you, although they know this is your livelihood. Not recommended at all.
App not working to unlock the car
The app is a nightmare, how on earth you rely on an app to unlock the car, the app is down at the moment and logged me out. Itâs 4:14 in the freezing cold and I canât get into the car⊠it seems they have a major problem with the app and obviously customer service is not available until 7am.
Worst experience ever
Worst experience ever
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On ne peut pas sây fier
Beaucoup de bugs, application trĂšs lente, seul le chat peut rĂ©soudre les problĂšmes, quand ils sont disponible Ă©videmment⊠Donc attention si vous travaillez de nuit et que vous avez un soucis avec lâappâŠ
Top
TrĂšs bien
Virtual Key issues
The virtual Key is the number 1 major issue on this app for All Drivers. God forbid you are in an area that has bad mobile signal. Hertz push to innovation is a mistake what person actually though of not having a car Key for a car. Terrible mistake and counter productive.
A worth customer service
I booked a car and car was not charged. Then a car was not added to Uber platform. I wrote to Uber, Hertz customer service and send few emails and nothing was done. Eventually they add car but it didnât have uber green. A customer service sort absolutely nothing. A worth company I came across
Fix the problem
So first app not matching distance which you do daily, opening and closing car is annoying and take lots of time.
Terrible
gpt would have done a better app. Un-usable
Services
Their customer services is very bad..
Locking button
Please fix lock the car button old version was better than the current app version simply because lock , unlock and star t buttons was smooth and was working perfectly now it takes be time to lock the car and time to unlock the car
Worst rental wasted ÂŁ194 for 8hrs of driving
Rented for 3 days and was only able to work for 1 day. Wasted ÂŁ156 on the rental and then ÂŁ35.61 for charging which took me 2hrs 10mins. Then after returning at 97%, I later see I got charged an additional ÂŁ2.54 per kw double then any fast charging rate. Unbelievable.
ÂŁ156 for 3 days rental
ÂŁ35.61 for charging (2hrs 10mins)
ÂŁ2.54 additional charge
ÂŁ194.15 just for 8hrs of driving. Ridiculous.
It takes soo long until you get a reply. Thereâs no phone number, you have to send a in app message and just wait. I wrote a in app message to send the v5 document otherwise I wonât be able to work they send it after 5hrs which I uplaod straight away but it took 24hrs for Uber, Bolt to approve. 1 day missed of work
2nd day worked as normal
3rd day I sent in app message to extend the document becuase uber and Bolt will block me 24hrs before the document expiry but they didnât so i couldnât work on the 3rd day. I then spent from 2am till 9am trying ti figure out how to charge as on the app it does not teach you. The flap where the charger is inside off didnât open so I had to call AA technical team which arrived at 10am and they opened the flap for me and teach me how to charge. They said these cars always gets stuck because everything is on the app. Thereâs no key you do everything in your phone, open and unlock the car which sometimes works and sometimes doesnât. Very annoying. Anyway managed to finish charging at
12.10pm (2hrs 10mins) then cleaned the car and drove to hertz and gave their useless car back.
I then sent an long email stating I want my money back and they said replied they wonât give my money back because it is the apps fault for taking long to authorise it and then blocking me 24hrs before. What about the reason they sent me the documents 5hrs later then when i requested. Other rentals they let you see the car, the documents and then if you are happy then you take payments, they even help you upload the clients if you want. But here nothing. But they still advertise car ready for work. They should clearly put pay for rent for 3 days, spend ÂŁ200 and work 1 day only letâs see how many drivers hire from them. Absolutely terrible lying cheating disgusting deceiving money stealing money. Please tell other drivers and share this.
ÂŁ156 for 3 days rental
ÂŁ35.61 for charging (2hrs 10mins)
ÂŁ2.54 additional charge
ÂŁ194.15 just for 8hrs of driving. Ridiculous.
It takes soo long until you get a reply. Thereâs no phone number, you have to send a in app message and just wait. I wrote a in app message to send the v5 document otherwise I wonât be able to work they send it after 5hrs which I uplaod straight away but it took 24hrs for Uber, Bolt to approve. 1 day missed of work
2nd day worked as normal
3rd day I sent in app message to extend the document becuase uber and Bolt will block me 24hrs before the document expiry but they didnât so i couldnât work on the 3rd day. I then spent from 2am till 9am trying ti figure out how to charge as on the app it does not teach you. The flap where the charger is inside off didnât open so I had to call AA technical team which arrived at 10am and they opened the flap for me and teach me how to charge. They said these cars always gets stuck because everything is on the app. Thereâs no key you do everything in your phone, open and unlock the car which sometimes works and sometimes doesnât. Very annoying. Anyway managed to finish charging at
12.10pm (2hrs 10mins) then cleaned the car and drove to hertz and gave their useless car back.
I then sent an long email stating I want my money back and they said replied they wonât give my money back because it is the apps fault for taking long to authorise it and then blocking me 24hrs before. What about the reason they sent me the documents 5hrs later then when i requested. Other rentals they let you see the car, the documents and then if you are happy then you take payments, they even help you upload the clients if you want. But here nothing. But they still advertise car ready for work. They should clearly put pay for rent for 3 days, spend ÂŁ200 and work 1 day only letâs see how many drivers hire from them. Absolutely terrible lying cheating disgusting deceiving money stealing money. Please tell other drivers and share this.
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Donât even of renting a car from Hertzâs
Worst rental company ever.
Please just donât. All they care about is your money.
I wish I could give 0 stars
Please just donât. All they care about is your money.
I wish I could give 0 stars
Impossible de sâinscrire
Jamais reçu le sms de confirmation. Jâai Ă©galement essayĂ© plusieurs tĂ©lĂ©phones. Encore une nouvelle application Hertz hors fonction.
Canât even get started
The pick up for my rental is now an hour and a half later than scheduled. There is no one to talk to and the chat doesnât work either. You will be left infuriated and frustrated beyond your worst nightmares. This is the stuff the word âagonyâ derived from. This app has a rating of 1.6 and quite honestly confused why itâs that high!!
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Hertz HZ App Issues
@HertzUK Your app, which provides the only key to my rental car, has been down for hours. Iâm late for work, at risk of a parking ticket, and drenched from waiting in the rain. Customer service is unresponsive. This is unacceptable. Please resolve this immediately. #HertzUK #CustomerService
Bad customer service
customer service is very poorly organized. they don't even respond to email/live chat. they charged my account 2 times without reason or proof/bill
1 star is to much.
1 star is to much.
