Didn’t work
Application forces you to create an account and sign in but neither of those processes work lol. App is unusable.
Broken AF
First of all they require you to create a login just to use the expensive cookware that you bought. Except their entire signup process is broken so you cant and your cookware is just a really expensive pot with no smart features
Useless
We received this pan free with the purchase of a GE Induction cooktop oven. After a long delay, we received the pan. Evidently you need this app to use the pan. It states in the pan instructions not to use this pan in a non Cue enabled oven. Ok, odd, but the app doesn’t work. I have not been able to log in. My wife got to a start screen but that was it. App locked up. Garbage.
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Lame-O
Unable to create account. Just another sauté pan at this point. At least I didn’t pay for it.
Cue pan
Our pan was just delivered today and I can’t sign up on the app. Please fix!
Can’t create an account
I got my free smart pan finally after purchasing our ge induction stove. Found the iPhone app but can’t create an account. Not a good first impression. Glad I didn’t pay for this pan.
Can’t login
Can’t login anymore.
Useless
I log in, it says success but goes back to log in.
Useless app
Can’t login. Waste of time and money.
They have stopped supporting the app
The app will shutdown the burners. They have stopped updating. It is now no different from regular induction pots and pans. At least sale the app!
Not responsive
Every time I try to use this app, it constantly cycles between select cookware, set up burner and start cooking and then as soon as I set the temperature on the app, it cycles back to select cookware. Give me a cheaper dumb pot and I will be able to cook more efficiently. The software developer should be condemned to one month of attempting to do real cooking with this app.
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Left me down the rabbit hole Hestan Cue! Why?
I’m beyond disappointed at the lack of support in this product. I purchased three pots and the smart probe. When things don’t work it’s a complete waste of time. You get all the ingredients and everybody standing around you ready to see the magic happened and you can’t get your device to connect. Why come up with such an innovative product and then completely supporting it and improving it. There hasn’t been no update to this app in a full year at this time in 2024.
I feel cheated. Please do better.
I feel cheated. Please do better.
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Zero support
Zero support. Great idea that seems to have been forgotten by this company who continues to sell products they do not support.
Burner not connecting to app
It’s been two weeks, I haven’t had. Any help I also see you haven’t updated this app in 8 months. App support is horrible, I have a burner that was being sold for an amazing feature that isn’t working!
App is worthless w/o $$$$ for pans you don’t need
Why don’t you allow the app to control the unit power level? (which would be way more accurate than the inaccurate slide control on the cooktop). Oh wait, you have to buy your induction cookware $$$$$. You could easily update the app allowing this.
Beware…
When it works, it’s wonderful. I’ve made the most superb ribeye steaks using my Bluetooth-enabled pan. But I’ve had it over a year and the app is definitely glitchy. Worse, it stopped working completely now (cannot log in, cannot create an account, cannot open the app past the intro screen)… I tried to report it here and it says the Developer doesn’t allow that feature. When I tried to go to their website for App Support, their server/website cannot be found. Effectively, my pan is bricked and the recipes I saved are totally inaccessible.
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Can’t login or Create account
Just as with the other complaints, I can’t login or create an account by using any means possible. Great idea, but very useless app!
App Not Working
…which means I can no longer use the thousands of dollars of equipment I own. Please fix ASAP!
Not a reliable app.
Login required to use the app. Sometimes unable to login even with the reset login option.
Bugs Fixed
Working great again. Thank you!
