No Live User Support
I tried contacting help in the app only to find Help was just a list of frequently asked questions. This is not good. Especially when it takes 3 to 5 days to approve videos and you send a job in incomplete because of the store layout not correct. You’re looking at losing at least 2 hours time ( this store has 27 aisles) and not getting paid because the product isn’t there.
There should be a chat, or number you can call for issues like this. I can’t risk wasting my time so I’m deleting the app. I had high hopes for it tho.
Response from developer
Thank you for taking the time to share such detailed feedback. We completely understand how frustrating it is to encounter a mismatched store layout, missing aisle labels, or unstocked products on a large job. To help address the specific points you raised: Aisle Layout & Navigation: We are making significant improvements to this across all the stores. The hardest part about this is that the stores change Recording Instructions: High-quality video is required for our evaluation process to verify store data, but on-screen prompts are designed to dynamically match the audit requirements for each specific shelf section. Support & Assistance: While our in-app Help section currently houses FAQs for quick troubleshooting, our support team is actively monitoring incoming issues. If you ever run into store layout discrepancies or technical errors during a task, please reach out directly to support@hetalretail.com. We regret that this experience led you to delete the app, but we appreciate your feedback as it helps us directly refine our audit workflows and user guidance."
Horrible GIG work
Response from developer
Thank you for sharing your feedback. We apologize for the frustration and delayed communication regarding your rejected reservations. To address the points you brought up: Store Layouts & Unstocked Items: We are actively making improvements to aisle navigation across stores, though layout changes made by stores can cause discrepancies. We have also updated the app to better handle unstocked or misplaced items during an audit. Recording & Evaluation: High-quality video is required for our evaluation process to verify store data. However, if your submissions were rejected due to store stock issues or technical errors, we want to ensure your time and effort are properly reviewed. Support & Assistance: Our support team handles all account and payment reviews directly. Please email support@hetalretail.com with your account details and store locations so our team can re-examine your rejected reservations and assist you directly.
Do not believe them! 😩
Response from developer
Thank you for your feedback. We apologize for the frustration caused by receiving a rejection without clear reasoning. High-quality video is required for our evaluation process, but we evaluate all submissions against objective guidelines and do not keep or use rejected work. Please email support@hetalretail.com so our team can review your specific submission and provide clarity.
Please like my review so people are warned. The “most helpful” is fake.
Original review: I started a timer on my phone when I arrived at the location, to see if the workload would be worth the measly ten bucks they are paying (especially when gas is $4/gallon). 40 minutes later, I was completed. If you’re cool with making 10 bucks with 40 minutes of awkwardly walking up and down the aisles trying to film, with people getting annoyed at you, maybe this is for you. Additionally, videos take a long time to upload and as I just looked back in the app, it is showing no record of all of that work that I did yesterday and now there’s a good chance I’m not going to get paid for it. That pisses me off because my recordings were definitely uploading so they have their information. If I do get paid, I will come back and update this rating, but, sadly, I find the best way to get a company’s attention is this. We shall see.
Response from developer
Thank you for updating your review and sharing these details. We take missing submission records and delayed support responses very seriously, and we apologize for the frustration this situation has caused. To address the specific points in your review: • Upload & Session Records: Video uploads require high data transfers for evaluation, but once an upload completes, it should reflect accurately in your account. If your completed recordings are not showing up in the app, our technical team needs to pull your logs directly. • Support Escalation: We regret the delay in getting back to you. We aim to address all support inquiries promptly however sometimes there are bandwidth issues with the team. We want to ensure your time and completed work are accounted for. • Compensation Transparency: Audit payouts and aisle requirements are displayed upfront prior to accepting a task so you can decide if a location works for you. Please email support@hetalretail.com directly with 'Missing Upload Review' in the subject line along with your account email and store location so we can locate your submitted files and resolve your payment status.
Force closes and I can’t access my account on the website because i logged in with my apple id
Response from developer
Thank you for reaching out and sharing these details. We apologize for the frustration caused by the app repeatedly crashing during your video upload and for the difficulty accessing online support. High-quality video transfers require significant device processing, but our recent update introduced improvements to video compression and overall upload stability to prevent app closures. Furthermore, you do not need to wait at the store to submit your work—we recommend completing your recordings in-store and uploading over home Wi-Fi to ensure a stable connection.
