lost all my coins and status.
I was going to rate this the best game I have played and I have played MANY games but yesterday I lost all my totals in every way. I was playing the game at noon and in the afternoon I went on and was at level 1. I believe I was at least at level 146 and had over 3,000 coins or whatever you call those little things that you accumulate. I sent an email to support but got no response. Has this ever happened to anyone else? What can be done about it? It really disheartened me because I really thought this was the VERY BEST Hexa game ever. Please reply to me.
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Response from developer
Hi there! We sincerely apologize for the inconvenience you've experienced with your game progress and coins. This issue is rare, but we take it very seriously. We appreciate your patience as we investigate this matter. Please check your spam folder for our response. We're here to help you get back to the game you love!
