QR code won’t scan
QR code won’t scan no way to enter the number once you login now I have to pay for instructions for a crying child. Nothing but a money grab bs product
Bad for kids AI narration
The instructions are narrated in an incredibly unnatural, robotic, choppy voice that sounds AI-generated. This is not a good idea for young children to listen to while developing speech skills. It's lazy and inauthentic as well. It's a shame because otherwise the instructions appear developed with care, it's useful to rotate a 3D model of the character and watch an animation of hands step-by-step. Not convinced this is better than paper instructions or video tutorials, though, since it's a pain you need to make an account, read legal agreements, scan a code, & not lose your login. Plus it wants to sell me a subscription & send me marketing notifications.
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NO ENGLISH!
I deleted it because it wasn’t showing English pls help me
HEY CLAY
5 stars!!!! I think it is super easy,cool and fun.
Good
It is soooooooo good
The app is an absolute nightmare.
We bought two sets for our kid, but the app is completely useless. You can’t even activate an account, let alone navigate it properly. It’s super glitchy, totally broken, and utterly frustrating. The physical set might be fine, but the app ruins the entire experience.
Hey clay
It is helpful
Fine but….
I love it but can u please make more things free and add a kawaii themed section where at least two things are free.alsooooo pls make more cats and cute kawaii penguins. PLS MAKE MORE THINGS FREE AND PLS MAKE MORE SECTIONS WITH KAWAII MAKE A KAWAII SECTION THAT IS FREE I WANT A KAWAII BUNNY AND PENGUIN PLEASE I BEG YOUUUUU
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Waste of time and money
Got a box as a gift. The instructions are not clear. Cant figure out where in the app to enter the code so we can get instructions on how to build the characters. And these subscription prices are outrageous. Who would pay for that? Don’t waste your money.
Lovely app
From Ben age 8 - I love this 🩵. I’ve had lots of fun making the models.
Awesome
This app is awesome! My six year old loves creating all the creatures on his own as he works through each step. So glad we found this!
MORE FREE
Make the rings free ,and the Dragons.
App is hard to use
Really hard to use the app. Was given the clay as a present and couldn’t figure out how to get the instructions off the app. The kids have just played and made it themselves. Please put paper instructions in or make it more accessible on YouTube.
HEY CLAY!
Your steps are really good.I love the dragons. maybe add Pokémon instead. Just an idea.
Love this app!
This helps a lot with the steps and shows each step slowly and shows what color to use! This app is so helpful and sometimes I had to buy some… and good thing some are free! This is a helpful and amazing app that I can use while using clay!! ❤️❤️
Hey Clay
Great Fun
Delightful
The app is true to its name and loads of delight. The realistic tactile clay textures make it lotta fun to use. The gallery is really heart warming.
Very poor customer service and cheated out of purchased products
I am extremely disappointed with my experience with Hey Clay.
I purchased the app in good faith, but I have since been locked out of content that I paid for. Despite sending numerous emails and trying multiple ways to contact customer support, I have received no response whatsoever.
As a paying customer, I feel completely let down and cheated. It is unacceptable to sell access to an app and then leave customers without support when that access is lost. The lack of communication has been just as frustrating as being locked out of my purchase.
I would simply like my access to be reinstated or for someone to respond and resolve the issue. Until then, I cannot recommend Hey Clay based on my experience with their customer service and post-purchase support.
I purchased the app in good faith, but I have since been locked out of content that I paid for. Despite sending numerous emails and trying multiple ways to contact customer support, I have received no response whatsoever.
As a paying customer, I feel completely let down and cheated. It is unacceptable to sell access to an app and then leave customers without support when that access is lost. The lack of communication has been just as frustrating as being locked out of my purchase.
I would simply like my access to be reinstated or for someone to respond and resolve the issue. Until then, I cannot recommend Hey Clay based on my experience with their customer service and post-purchase support.
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Response from developer
Hello.Thank you for your feedback. Please contact us to our official support email address support@hey-clay.com and we will help you unlock the set immediately.
Non functioning app and no tech support
The creations are awesome. We paid for the subscription but the sound wasn’t working. Then some of the selections wouldn’t open and now none will. I tried restarting my
Phone, deleting and re-downloading the app, made sure my software is up to date, nothing worked. I have a newer model iPhone. Tried sending a help request in app and when I hit submit it said “error occurred” so what am I paying for exactly?
Phone, deleting and re-downloading the app, made sure my software is up to date, nothing worked. I have a newer model iPhone. Tried sending a help request in app and when I hit submit it said “error occurred” so what am I paying for exactly?
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Doesn’t work.
When I click on any of the sets nothing happens. I cannot go any further in the app to get the instructions for the project.
