Love this email.
I haven’t been this excited to use an email app since email came into existence. I love that I get to choose where emails go when they come in - I think my Imbox will be less cluttered overall except that I really like to tag things for later or “set aside” so I can see that turning into a parking lot of disaster for me…at least I can easily locate things I wanted to look at for some reason. Will I have to pay for it? Yes. I’m also okay with that because it will be money well spent! Glad I stumbled on this when trying to find a new platform to replace Gmail. Also stoked that I can forward other inboxes instead of filling loading all of the garbage. My hotmail has over 200k unread emails. Who can even deal with that?!?
Show more
eliable email sending needs to be fixed
HEY Email needs to improve its sending reliability. I have experienced emails that appear to send successfully, but other times they unexpectedly end up in the Drafts folder instead of being delivered.
An email app must be dependable. Users should not have to constantly check Drafts to confirm whether an important message was actually sent. This creates uncertainty and can cause missed communications.
Please investigate this issue, improve the send process, and provide better error notifications when an email fails to send.
An email app must be dependable. Users should not have to constantly check Drafts to confirm whether an important message was actually sent. This creates uncertainty and can cause missed communications.
Please investigate this issue, improve the send process, and provide better error notifications when an email fails to send.
Show more
$99 a year? A joke?
$99 a year? Really? For an email app?
Good idea, poor client, not for serious use
This is a great idea and keeps my email inbox trim but the web based gui is buggy, slow and makes for a poor user experience. It’s just not built for serious email use. Latest issue is saving everything sent also as a draft - leaving me unsure if it’s been sent. Months later still not fixed. Other issues, saving files end up with long unreadable file names. Emails that just don’t send. Super slow access. Been hoping for years for a proper app, but no such luck. I may move on…
Show more
Fits My Brain, Runs My Life
Won’t be for everyone, but it works exactly how I do and I couldn’t live without it now — I’ve even got the t-shirt!
NOT SENDING
Email is not sending, and goes straight to Drafts instead now.
Good idea, poor client
This is a great idea and keeps my email inbox trim but the web based gui is buggy, slow and makes for a poor user experience. Latest issue is saving everything sent also as a draft - leaving me unsure if it’s been sent. Months later still not fixed. Other issues, saving files end up with long unreadable file names. Emails that just don’t send. Super slow access. Been hoping for years for a proper app, but no such luck. I may move on…
Show more
Useless
No way to even make an email
Lost drafts, no offline support
Update 2025- 3 years with this app no fix on this bug. I am looking to move to another email.
The app loses all my drafts. It knows I have written one but upon pulling it up, it's always gone. Subtracting three stars for this basic feature being so full of bugs.
There's also no offline support. You can't read emails, mark emails as read, or pretty much anything unless you have a strong WiFi connection.
The app loses all my drafts. It knows I have written one but upon pulling it up, it's always gone. Subtracting three stars for this basic feature being so full of bugs.
There's also no offline support. You can't read emails, mark emails as read, or pretty much anything unless you have a strong WiFi connection.
Show more
Good idea, poor client
This is a great idea and keeps my email inbox trim but the web based gui is buggy, slow and makes for a poor user experience. Latest issue is saving everything sent also as a draft - leaving me unsure if it’s been sent. Months later still not fixed. Other issues, saving files end up with long unreadable file names. Been hoping for years for a proper app, but no such luck. I may move on…
Show more
Do not trust and do not use
One of the worst email products to come out since Google circles. The search functionality is impossible to use, and the calendar doesn’t even import the iCal file correctly from anyone.
On top of that, they will lose your email and blame you for it. So, don’t trust this company or its mail app. Save money, folks.
On top of that, they will lose your email and blame you for it. So, don’t trust this company or its mail app. Save money, folks.
Show more
Button copy changes
Recently, the button copy for filtering out emails from unknown senders has been changed to feature a curse word on the iPhone app. This is unprofessional and not acceptable.
Terrible app
All the promised features function poorly, password recovery is faulty, my one time passcodes failed, the app hung and refused to load for a long time
Different, in a good way
I’ve been using Hey across multiple accounts for about 3 years. It’s definitely a love it or hate it kind of app. For me, I love it. It’s a simple, elegant application, yet powerful if you accept it for what it is and use it as intended by the design team. One important aspect people may not consider, but is very valuable to me, is that customer service is responsive in a timely manner and they work with the customer to get questions answered. Good luck getting that from big tech. Anyway, you have a 30 day free trial to see if you love it or hate it. So give it a try.
Show more
Service is great. Apps are awful.
The actual email service itself is great and has lots of innovative ideas. Unfortunately all of the apps are buggy web wrappers and really let it down as a whole. Working, native apps should be a given for such a premium product.
Good idea, poor client
This is a great idea and keeps my email inbox trim but the web based gui is buggy, slow and makes for a poor user experience. Latest issue is saving everything sent also as a draft - leaving new unsure if it’s been sent it. Months later still not fixed. Been hoping for years for a proper app, but no such luck. I may move on…
Show more
Good idea, poor client
This is a great idea and keeps my email inbox trim but the web based gui is buggy, slow and makes for a poor user experience. Latest issue is saving everything sent also as a draft - leaving new unsure if it’s been sent it. Been hoping for years for a proper app, but no such luck. I may move on…
Completely useless
Very strange app - looks more like someone's stupid joke
In response to EricNau
My dude, this is voluntary. You should not have changed your email anyway. You can send and receive via Gmail or Outlook addresses. We use Hey because we prefer the method. Not because we want Gmail. We even pay for it! Willingly!
App in Maintenance Mode
Update 2: **Another** year with no significant updates. It’s clear the developers are no longer working to improve the app or service and are focused on other products. Look elsewhere for better email services that respect your privacy.
Update: **Another** year with no significant updates or improvements. The product just has not gotten better at all, and does not justify the recurring subscription.
I was on the waitlist and joined Hey when it launched. It was an incredibly promising concept and felt like the refreshing change I needed in email. Unfortunately, there have been almost zero improvements to the service or the app in nearly an entire year (now 4 years later, it’s the same story). The number one biggest issue with Hey is that neither their iOS nor Mac app is native. It’s just a weird buggy wrapper around a webpage with some (bad) keyboard shortcuts mapped to it. Feature discovery is low. It’s difficult to get back and fourth between different views / folders / messages. And, because the apps aren’t native, they don’t do the most basic things you’d expect from a native app, like remembering your scroll position or allowing swipe to delete / archive, or easy item selection. The text editor for composing an email is also painful and janky. Part of me wants to be forgiving of this… it’s costly to ship a native product to every platform. But after almost 5 years, I’d expect significant improvements to the web-based experience so it feels more native, or a jump to native. If they opened up an API, I’d make a native client in heartbeat…
Second big issue: search. It’s buggy, unreliable, rarely provides the results you’re looking for, and oftentimes the UI just completely freaks out and suddenly you’ve got no idea what you’re looking at. Again, if this was a native app, maybe this wouldn’t be an issue, but since it’s a webpage inside an app… it’s a mess.
Third: The Screener. This was the feature that got me to switch to Hey in the first place! What a great idea! Except that they’ve completely abandoned it, haven’t made a single improvement to it, added any of the tools myself or other customers ask for, and don’t seem to be phased by it’s rigidity and difficulty to use. I enrolled in the Spam Corps program thinking it might improve things… it hasn’t.
Then there’s a plethora of little annoyances and issues throughout the app / service that make it almost painful to use. Why is everything just shoved into the “Hey” junk drawer / hamburger menu? I have to scroll through an asinine list to get to my “Clips” (another of their flagship features), which would be super useful… if I didn’t have to dig through endless UI just to get to them. I could go on... If you’re on the fence, stay away. Try Fastmail or Proton Mail or any number of other privacy-protecting services that are cheaper, more supported, and actually respect their customers.
Update: **Another** year with no significant updates or improvements. The product just has not gotten better at all, and does not justify the recurring subscription.
I was on the waitlist and joined Hey when it launched. It was an incredibly promising concept and felt like the refreshing change I needed in email. Unfortunately, there have been almost zero improvements to the service or the app in nearly an entire year (now 4 years later, it’s the same story). The number one biggest issue with Hey is that neither their iOS nor Mac app is native. It’s just a weird buggy wrapper around a webpage with some (bad) keyboard shortcuts mapped to it. Feature discovery is low. It’s difficult to get back and fourth between different views / folders / messages. And, because the apps aren’t native, they don’t do the most basic things you’d expect from a native app, like remembering your scroll position or allowing swipe to delete / archive, or easy item selection. The text editor for composing an email is also painful and janky. Part of me wants to be forgiving of this… it’s costly to ship a native product to every platform. But after almost 5 years, I’d expect significant improvements to the web-based experience so it feels more native, or a jump to native. If they opened up an API, I’d make a native client in heartbeat…
Second big issue: search. It’s buggy, unreliable, rarely provides the results you’re looking for, and oftentimes the UI just completely freaks out and suddenly you’ve got no idea what you’re looking at. Again, if this was a native app, maybe this wouldn’t be an issue, but since it’s a webpage inside an app… it’s a mess.
Third: The Screener. This was the feature that got me to switch to Hey in the first place! What a great idea! Except that they’ve completely abandoned it, haven’t made a single improvement to it, added any of the tools myself or other customers ask for, and don’t seem to be phased by it’s rigidity and difficulty to use. I enrolled in the Spam Corps program thinking it might improve things… it hasn’t.
Then there’s a plethora of little annoyances and issues throughout the app / service that make it almost painful to use. Why is everything just shoved into the “Hey” junk drawer / hamburger menu? I have to scroll through an asinine list to get to my “Clips” (another of their flagship features), which would be super useful… if I didn’t have to dig through endless UI just to get to them. I could go on... If you’re on the fence, stay away. Try Fastmail or Proton Mail or any number of other privacy-protecting services that are cheaper, more supported, and actually respect their customers.
Show more
