Unreliable
Good idea but totally unreliable with a poorly architected backend. The back end keeps crashing on me with an error and no one can help. Now the Mac desktop app kept freezing my computer and bricking out. Tried everything and now I’m left with a mess because it doesn’t sync over.
Serious problem
Shortwave is an excellent email client overall - clean interface, thoughtful AI features, and a strong focus on productivity without unnecessary complexity.
However, the current bundling logic creates serious usability issues in real workflows. Based on observed behavior, bundling appears to rely heavily on internal thread identifiers rather than subject changes. As a result, emails may continue to be grouped into a single bundle even when the subject line is modified.
In practice, this becomes problematic for recurring reports or automated messages where the subject changes only slightly (for example, a date update). Over time, this can result in bundles containing 100+ emails. Opening such bundles may take several minutes to load and can sometimes cause the application to freeze or crash.
While bundling is clearly intended to help process similar emails efficiently, the current implementation appears too aggressive and lacks sufficient controls for separating logically distinct conversations.
It would significantly improve usability if bundling logic placed greater weight on subject changes, or if users were given more granular control over how bundles are formed or split. Performance safeguards for very large bundles would also improve reliability.
Overall, Shortwave is a very promising AI-first email client, but refining the bundling behavior would greatly improve the user experience.
However, the current bundling logic creates serious usability issues in real workflows. Based on observed behavior, bundling appears to rely heavily on internal thread identifiers rather than subject changes. As a result, emails may continue to be grouped into a single bundle even when the subject line is modified.
In practice, this becomes problematic for recurring reports or automated messages where the subject changes only slightly (for example, a date update). Over time, this can result in bundles containing 100+ emails. Opening such bundles may take several minutes to load and can sometimes cause the application to freeze or crash.
While bundling is clearly intended to help process similar emails efficiently, the current implementation appears too aggressive and lacks sufficient controls for separating logically distinct conversations.
It would significantly improve usability if bundling logic placed greater weight on subject changes, or if users were given more granular control over how bundles are formed or split. Performance safeguards for very large bundles would also improve reliability.
Overall, Shortwave is a very promising AI-first email client, but refining the bundling behavior would greatly improve the user experience.
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Scam
Had the same email for 15 years. Within 5 days of using this app, my email was logged into by other people who proceeded to steal all of my info and email my financial service companies attempting to transfer assets.
Doesn't work
this app has such great potential, but it repeatedly fails at it's core functionality. What is supposed to add convenience to your life. Actually repeatedly creates inconveniences. Don't waste your time.
Being Replaced By Tasklet?
Over the last couple of months, Shortwave has had recurring issues, and I’m frustrated by the lack of transparency. Quotas keep being reduced or changed without clear communication—even when using the same AI models. On top of that, the app hasn’t meaningfully changed in a while beyond quota adjustments, while focus appears to be shifting to Tasklet. Is Shortwave still actively on the roadmap, or are we in maintenance mode?
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