Director of IT
Love how the app allows our team to message clients on the go and that it syncs to what I see when logged into the website
Glitchy
The changed their formatting around 4 months ago- and now the platform glitches and sent out messages that weren’t meant to be sent on different days!
Plus, they’re troubleshooting team I’ve been dealing with for Does nothing. I really hope my company changes there SMS.
If it was my decision, I would be done!
Plus, they’re troubleshooting team I’ve been dealing with for Does nothing. I really hope my company changes there SMS.
If it was my decision, I would be done!
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Support help needed asap
Texts to Lists and individual texts not being sent! Texts to help support not going through! No url support services to contact support!
Limited logins makes this less than desirable.
We love Heymarket for our business, however we just upgraded our computers to MacBooks. Now I can’t be logged into my office laptop, my phone, MacBook and my iPad as it restricts the logins I can use. This is a fatal flaw and one that will make me consider other providers.
Sells your data
Their privacy policy states they collect browsing data, including websites visited outside of Hey Market and they share it with other social media and advertising platforms. No thanks.
Glitchy, slow, lacking. The mobile app doesn’t have the ability to start a new message anymore
I’m not sure what happened, but now I can’t even start a conversation with a customer from the app. I have to start from a computer. Being a contractor, I don’t always have access to a computer on the field so this is very frustrating that a basic button to start a text is completely missing now! Many of the functionalities that were available on this app five years ago are now premium features and my business cannot afford to pay for these items that we used to be able to use as part of the basic plan. This is very frustrating. Also I no longer receive push notifications from the app. I have to constantly reload the app, or uninstall and reinstall it. I feel like my phone number is being held hostage now. My response times are horrible to my customers and it makes me look really bad.
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Not good
Crashes every time I try to create a new conversation. I can’t text anyone on this texting app. Also, it crashes every time I try to click “contact us”. So there is no customer service available.
No Satisfaction
Paid for Pro Subscription $239 via Apple Store, supposed to have 2500 Texts monthly. Logged in, tried to send first message and site said I had reached the threshold of allowed messages and that I would be charged per message without ever having used app(?)!
When I spoke to HeyMarket support, I was informed I needed to cancel Subscription with Apple and buy through them (?)! Support ticket took 3 days to chat with 2-3 hrs between chat message responses, and still NO satisfaction or resolution from Hey Market as to what to do between now and when Apple May or may not reimburse for payment.
Reached out to HeyMarket sales contact 2 days ago with NO response. Bad service, great concept but not worth the hassle.
When I spoke to HeyMarket support, I was informed I needed to cancel Subscription with Apple and buy through them (?)! Support ticket took 3 days to chat with 2-3 hrs between chat message responses, and still NO satisfaction or resolution from Hey Market as to what to do between now and when Apple May or may not reimburse for payment.
Reached out to HeyMarket sales contact 2 days ago with NO response. Bad service, great concept but not worth the hassle.
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Heymarket fails as a communications company
So your app is about communication??? Well then why didn't Heymarket vet the usability of their app on the Apple Silicon computers. And when they find that the app in the AppStore does not open on a Mac why do they stay silent and not fix this issue.
Awesome app!
I am a buissiness owner and wanted a simple solution to centralize all communication with our office staff and our employees all over Canada! This app is doing great! Simple to use and people who receive texts don't even know we are using an app!
Horrible Customer Service
Not only are their prices extremely high for a text messaging service, God forbid you have an issue! You have to text them and maybe they will respond. Normally, I just get a message that says they are out of the office.
App is not well-optimized.
Delayed push notifications. Buggy copy and paste. Un-optimized interface and more, this app simply needs more love.
Scam
I just paid $49.99 for a subscription, sent two messages to a list of 88 people, and then received a message saying that I was over my limit and couldn't send anymore messages. Two messages!! Responses from admin are slow, and they do not aim to resolve issues.
Crash issues
Conceptually this app is great but when I go to type in a number or name to send a new message to it keeps crashing
Glitchy- detrimental to business!
Use at your own risk. You can’t even talk to anyone if you have issues. It’s glitchy and sent ALL contacts an automated text after the conversations were closed. Really made a lot of people angry and annoyed. Cancelled immediately!!!!
A++
Really big fan of the company. They are essential to everything we do and I can’t imagine running our day to day operations without Heymarket
Roberto
I love the app especially Apple Watch app where I can quickly respond!!
Do not use this company
Zero stars. I paid for premium on the app and it never activated. I asked for a refund and they claim there is nothing they can do. Shady business and app.
Reliable App
Just started using HeyMarket with my team. Team works so much more efficiently and the app keeps getting better! If any businesses are looking for a reliable service, use HeyMarket y’all!
Potential business damage! Do not trust them!
So I have been using this app three days and for no apparent reason my account was flagged and closed ! for sending out information about our company barely hundred text messages went out , my account was closed no explanations and they literally ignored me!! You will be left hanging with no explanation!!
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