No Customer Service
Can’t get any response from customer service. My bottles beep randomly throughout points of the day even though audio reminders are off. It’s driving me and my family insane
Good but could be better
It would be nice if you could choose different colors for the sip reminders and the celebrations would also be nice if you could choose different. Sounds so you know without looking at the bottle if it’s a reminder if you met your goal or if you took a sip it also is a little laggy so updates take a little while.
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Tech support
Bottle intermittently tracking Water sent multiple tech-support emails and have received zero responses
So many bugs, so slow
No way to report bugs or get any support from the app. Worked great for a couple years with the Pro bottles, but the Pro2’s are SO SO SLOW to sync, don’t sync in the background (ever) and the app bugs out when adding a bottle or recalibrating. Now I have a Pro2 puck that won’t stop beeping & zero way to get support.
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No support
Reached out to support when my sensor stopped working on 6/25 and they’ve only responded twice. No help provided and they are slow to respond if they do.
