So many bugs, so slow
No way to report bugs or get any support from the app. Worked great for a couple years with the Pro bottles, but the Pro2’s are SO SO SLOW to sync, don’t sync in the background (ever) and the app bugs out when adding a bottle or recalibrating. Now I have a Pro2 puck that won’t stop beeping & zero way to get support.
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No support
Reached out to support when my sensor stopped working on 6/25 and they’ve only responded twice. No help provided and they are slow to respond if they do.
Disappointed
Im a little disappointed the water bottle can’t sync automatically without opening the app first. Why can’t it run in the background? Other than that, app feels a little clunky but works for the most part.
Врет
С самого первого дня врет. Уже год пользуюсь. Сейчас вообще пишет каждый день 0 мл. Задумка супер. Но все криво работает
Great concept but…
I have the 30 oz Tumbler the 2.0 version. The bottle really helps me hit my water intake, I have POTS and have to drink 120oz a day, which is difficult without support.
However, the syncs are constantly wrong!! I follow the instructions to the T, I recalibrate the sensor after each time I charge the battery, I always wait for the light to recognize that it has weighed the new weight when I refill. I always refill after completely empty and make sure that the sensor has time to recognize the empty bottle.
However, without refilling a 30z bottle it will sync 60-80 oz. Over and over again.
Huge amounts like 13.6 oz or 20.3 oz at a time!
So. It’s a great concept but currently the sensors and the app sync just don’t work in real life.
Disappointing for such an expensive water bottle.
However, the syncs are constantly wrong!! I follow the instructions to the T, I recalibrate the sensor after each time I charge the battery, I always wait for the light to recognize that it has weighed the new weight when I refill. I always refill after completely empty and make sure that the sensor has time to recognize the empty bottle.
However, without refilling a 30z bottle it will sync 60-80 oz. Over and over again.
Huge amounts like 13.6 oz or 20.3 oz at a time!
So. It’s a great concept but currently the sensors and the app sync just don’t work in real life.
Disappointing for such an expensive water bottle.
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Not good enough to justify expensive bottle and subscription
The app is full of ads for getting premium. They only provide the most crazy basic functionality. You can’t even edit the colours without paying, you can’t track different drinks.
A really basic buy more riddled experience.
A really basic buy more riddled experience.
Nothing works
Nothing works on the app, tried iphone and ipad
Horrible support
On June 9 I submitted a support ticket via email regarding a warranty issue and have followed up every few weeks since with absolutely no response aside from the initial automated one. It’s been over a month now and if I could return the bottle at this point I would.
Making me sweat
I can’t get this water bottle to sync with the software on my zip hub
Track H2O Intake
Easy way to measure water intake
Pro 2
It keeps saying to re cabbalate the bottle
Defective Lid Design
Bought two units of HidrateSpark Pro 2 thinking they are the upgraded model of the older two units of HidrateSpark Pro that I own as well.
Unfortunately, the o-ring that enables the self-opening mechanism of the Pro 2 chug lid snapped over time,
rendering the self-opening mechanism inoperable. Due to the design of the lid, it was not possible to replace the o-ring without dismantling the lid.
The first broken lid was promptly replaced by HidrateSpark customer service. Unfortunately, when the lid of the second unit broke, there was no response from customer service despite repeated requests and reports to them.
Would appreciate any advice to get the defective unit in proper working condition again.
Unfortunately, the o-ring that enables the self-opening mechanism of the Pro 2 chug lid snapped over time,
rendering the self-opening mechanism inoperable. Due to the design of the lid, it was not possible to replace the o-ring without dismantling the lid.
The first broken lid was promptly replaced by HidrateSpark customer service. Unfortunately, when the lid of the second unit broke, there was no response from customer service despite repeated requests and reports to them.
Would appreciate any advice to get the defective unit in proper working condition again.
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Feature asks
- glows should be able to be different for each setting
Red for remind
Gold for celebration
Blue for etc.
- glow studio should be free or one time purchase
- allow users to track normal non smart water bottles, as I also carry around an 800ml bottle that I have to manually add, if I could just add a bottle load each time that would be much easier
Again, like the app, just slightly bare
Red for remind
Gold for celebration
Blue for etc.
- glow studio should be free or one time purchase
- allow users to track normal non smart water bottles, as I also carry around an 800ml bottle that I have to manually add, if I could just add a bottle load each time that would be much easier
Again, like the app, just slightly bare
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Annoying app
My biggest pet peeve of this bottle and app is the calibration… Every time I charge it or wash my bottle I take out the puck and every time I have to go through the app through 15 different menus just to figure out where the calibration button is… Why wouldn’t you have this option on the front? for that two stars…
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So many bugs, so slow
No way to report bugs or get any support from the app. Worked great for a couple years with the Pro bottles, but the Pro2’s are SO SO SLOW to sync, don’t sync in the background (ever) and the app bugs out when adding a bottle or recalibrating.
Greedy and Barely Useful App
It’s so silly if you can avoid it, avoid it. I thought the HidrateSpark Water bottle is by Apple only to realize an underwhelming app locking the very intelligent „smart“ insights behind a paywall.
Puck keeps falling out and device locator doesn’t work.
Customer service is slow to respond. Still waiting…
Best Water Bottle EVER
Super. App is very helpful. This app makes you look forward to drinking and you just don’t want miss fulfilling your daily goal‼️
New phone
I got a new phone and when I set it up says already paired to another phone. Click on the bottle icon there is nothing saying to remove bottle.
These people refuse to respond to a loyal customer!
If I had to go back when I purchased 2 $100 bottles from this company who absolutely refuses to reply to my 4 emails I’ve now sent them I would have never bought them. They will not help a customer who has done nothing wrong. I just need help getting into my app since it doesn’t recognize me when I try to sign in. Do not purchase from this company you will be sorry you ever did. No customer service help whatsoever. I wrote a Better Business Bureau complaint and multiple Google Reviews. Can’t stand ignorance.
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