Thumbs up!
Loving the updated app from previous. Works great! So much better than the old app.
Thumbs up!
Loving the updated app from previous. Works great!
Fantastic interface for the app
Love using the app. Convenient, well organized, coffee is always ready when I walk into the store. Also coffee is amazing.
Terrible
Simple things like remembering a login don’t work.
Older adults might need help with this
This app has been frustrating for me as to the understanding how to pay no guest option I think is the problem. But the baristas are great and the coffee is really good.
Unable to add gift card for payment
The only reason I got the app was so that I could order ahead of time and pay using a gift card I was given. The app will not let me add a gift card as a form of payment. :(
Not a great online experience for regular customers
In-person experience is great but mobile app continues to be a pain. Too many clicks to order a cappuccino from my usual store. Allow users to select a default location. Have some kind of “order again” option for repeat orders. The $2 default tip is offensive, reduce it to $1. Points system is so confusing I gave up. App gets into a broken state somehow when you leave it running and needs to be restarted regularly. Happy to see a V2 but mobile experience is not there yet.
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consistent hq coffee, pretty space
No upcharge for alt milk. That’s classy.
Well made
I visit a few of their locations on a regular basis and their the most consistent, high quality cappuccino baristas around.
Love the coffee hate the app
The app always gives me problems always have to do it two or three times. The staff is lovely and I appreciate them but I wish they’d fix their app and their coffee is great.
Easy peazy
Tried the app for the first time. It was a wiz, ‘Americano’ and minutes later voila!
Ordering doesn't work
I pressed checkout on a simple order and it just would not do anything. Really, test your applications before putting them on the app store.
It does the job
This is the second version of the app so few feedback:
1. Please tell customers when you deprecate old app and the need to download a new one. A lot of us were confused why the old app just didn’t have buttons all of the sudden.
2. The flow is still cumbersome. I urge you to look at what a typical user does. Are they buying coffee beans/merch or cup of coffee? If they are like me, your loyal coffee drinker who buys 1-2 cups a day then please make it fast for us to get to our coffee selection.
3. Pictures are great but it takes several scroll for me to get to cappuccino which is what I have been buying everyday rain or shine. So let’s make it easy and without multiple scrolls to get to selection.
Thanks
1. Please tell customers when you deprecate old app and the need to download a new one. A lot of us were confused why the old app just didn’t have buttons all of the sudden.
2. The flow is still cumbersome. I urge you to look at what a typical user does. Are they buying coffee beans/merch or cup of coffee? If they are like me, your loyal coffee drinker who buys 1-2 cups a day then please make it fast for us to get to our coffee selection.
3. Pictures are great but it takes several scroll for me to get to cappuccino which is what I have been buying everyday rain or shine. So let’s make it easy and without multiple scrolls to get to selection.
Thanks
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Dazzy
Best coffee in the Bay Area….period!
