HiKam User Reviews

Name: HiKam - Camera for Secure Home
Rating: 2.3 (9 reviews)

HiKam - Camera for Secure Home

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Not working

This app and the camera are not at all working. !!!

Fred GeraGear

5 years ago

Can we get an update?

This app will not go past the year 2019. Can you please fix this problem?
It makes it hard when I’m trying to find a specific alert and I can’t set the date.
I will wait for you to fix it before I give a better star rating.
Thanks in advance

Sky Bleau

5 years ago

Crap app is crap

What a piece of crap app this is.

Everything about it is crap.

It uses “accounts” that must be unique per device/phone.

It can’t talk to cameras by IP, only by the nickname of a camera that has internet access. Useless if you keep your cameras secure by not allowing them Internet access

nicknick12376128

6 years ago

Great app just one question

This is a great app and does what it advertises . Just one question. I always was able to have multiple users watch the same camera but now only one person a time can. If someone tries to check a camera then it kicks the other one off. Anyone know why?

Swat6

7 years ago

Need complete new app

You guys need to completely re-develop the app. The UI of this app is so obsolete. I recognize this kind of UI from iPhone 4 maybe. The navigation within the app is not intuitive nor straight forward. If you really looking forward to promote the camera, then do a good job on the app.

Lcgu

8 years ago

Response from developer

Hi Lcgu, Thank you for the feedback and comments. We will provide a new app with new design in 2019, we are working on it. The current selling cameras such as A7 2018 version can work with either old or new app. We will send notifications to our users when the new app is ready online. Thanks again. Best regards, HiKam Support USA

App worked the first time, then lost the camera.

The app worked out of the box, but then I got a new phone and had to re-find the camera. Which it could not do. It found the camera as a new camera, but every option for adding it (scan, manual and so forth) ended in “password error”. I had never changed the password from what was on the back sticker.

So I threw away the camera and won’t repurchase. Typical of the Internet of things. Insecure, awkward, and the app is junk. I’m holding the camera in my hand, the app sees it and still won’t log onto it. And it all goes through some server someplace I don’t control. No. No. No.

didhdhdhsv

8 years ago

Worst app ever!!

After I updated the app, every time I tried to watch a live feed from the cams at my house the iPad app crashes.

I already tried to uninstall and reinstall twice. In my iPhone (with the old version of the app) I have no problem watching the live feed.

I’m using an iPad Pro 9.7” and iOS 12.1

Please fix this annoying problem ASAP.
Thank you!!

Rafael Arvelo

8 years ago

HiKam is. It responding

When I click on my HiKam it doesn’t open up , if disappears
What is wrong with this app
Millstatt

millstatt

8 years ago

Doesn’t work

Have had this camera since March and has only worked for a couple hours. Downloaded the update and camera stopped working. Camera will not even reset when I use the reset button. Complete waste of money so far .

T2421

8 years ago

Works, but glitches?

I bought the camera that goes with this app, overall I like the camera a lot. However, the app not so much. I am having issues with transmitting remotely live feed on my phone, it only plays a few seconds and then stops I have to shut the app and start it again, but it does the same thing again over and over. It records fine, but when I try to play the recordings, it takes a really long time to play and most the time it can’t connect to the server to play them appropriately. It is almost impossible to fast forward or go backwards on the recordings, it doesn’t seem to be working appropriately, I’d like to see a better app to really enjoy the camera to keep track of what’s going on at my place while I’m away. Like I said, the camera works fine, but the app not so much.

Blas-international

8 years ago

Response from developer

Hi Blas, Thank you for your comments. From your description, it feels like the camera didn't get strong enough WiFi signal. Can we have a check together? Just send an email to service.us@hi-kam.com, our support will check with you to resolve the issue. If it is app issue, we will fix in next release too. Thank you for your support. Best regards, HiKam Support USA

Terrible

App keeps forgetting my camera. Have had issues from day one. Have never been able to really use it with the exception of a few months it did cooperate.

Twc app junkie

8 years ago

Response from developer

Hello Dear User, Please try to uninstall the app then download the app from App Store again. It is a bug of iOS 11 that it will reject app write into iPhone. A uninstall then install again will resolve the issue. If still issues, please send us email service.us@hi-kam.com. Thank you for your support. HiKam Support Team

IOS 11.4 doesn’t work

IOS 11.4 doesn’t work.. please fix it

Mwsjd

8 years ago

Another person with issues

Got the camera bases on reviews. Can not log in after app says account is established. Error 999 - whatever that means. Won’t take my password. Tried on iPhone and Android. Same issue. So so disappointed. Ready to return if not able to set up

Nogoodatthese

8 years ago

Can’t login

We bought this camera and downloaded the app for set up. After following the instructions for the password, all it said was password format error multiple times. Both of us tried multiple options and followed specifications each time to no avail. Disappointing to not even be able to complete set up.

Update: Upon downloading the update, I could complete set up and login. Works fine now!

JJ240310

9 years ago

Response from developer

Hi JJ240310, sorry for the late response. This is Steven from HiKam Support Backoffice. We have updated the new release and get the registration issue resolved. Has your issue resolved? Can you login in now? If not, pls just let us know, reach us at service.us@hi-kam.com, we will response and provide support till the issue is resolved. Thank you for your support. Best regards, Steven HiKam Support Backoffice

Worked great—until the app was updated.

I have had this camera for over a year and it has always worked great, right up to the most recent app update. Now I can’t log in. The app has prompted me to create a new registration but each time I try it gives me an error. Why can’t I just open the app and have the camera work? Now I have a perfectly good camera but no way to access it! Please fix!

hyrolr

9 years ago

Response from developer

Hi Hyrolr, sorry for the late response. This is Steven from HiKam Support Backoffice. Has your issue resolved? If not, pls just let us know, reach us at service.us@hi-kam.com, we will response and provide support till the issue is resolved. Thank you for your support. Best regards, Steven HiKam Support Backoffice

Latest IOS doesn't work

Was working fine until release 10.3.2. Now does not work at all.

carbratre

9 years ago

Love...but

Was looking for a wireless, outdoor security camera and this one fit the bill. Was an easy install, and hooked up to my internet easily and immediately. Works well at night as well.
My ONLY issue is there apparently no sensitivity to the motion sensor, so in other words, every time a bird lands in my driveway I get notified (and I don't want to turn off the notifications or is basically useless to me).

Scottma150

10 years ago

Response from developer

Hi Scott, thank for your feedback and sorry for the late response. We have your issue considerred and resolved. We just lanuch the new A7 2018 Version in U.S market, it support sensitivity adjustment just in the app. Besides that, we develop a new technology and feature called Human Detection to help reduce the meaningless false alarm in the outdoor. We are providing promotion to users of our previous generation of A7, pls just contact us if you are interested in it. Reach us at service.us@hi-ka.com. Thank you for your support! Best regards, Steven HiKam Support Backoffice

Have to type password every single time.

Annoying!
I already have a password on my phone/tablet.
It doesn't remember the password. Why ?
If security is your concern please let us decide if the password should be input every time or not.

Greedo76543210