Poor support and unreliable product
Hilo
Kidney issues
When I used my other BP monitor half the time I would get errors and have to try several times which ends up hurting.
This has been so easy to use, sync and wear the monitor. My Dr will be happy to be able to see the reports as I am very bad for that.
Response from developer
That's wonderful to hear! We're glad Hilo is making it simpler for you and helping you share reliable data with your doctor. Thank you for choosing us. Hilo Support
Extremely low quality material and no support
I am on my 3rd Hilo band, the first stopped working 1 month into it, second in month 8 of its usage , had to buy the third on their site since support never replied to my numerous emails and chats.. it seems like if they are good broke..
My recommendation since you’re charging yearly, make the band affordable and free to replace if it’s that low quality till you improve on the quality..
PS: the bands I used never touched water.
Response from developer
We appreciate your feedback and apologize for the delay. We are currently working through a significant backlog of messages and will reach out to you as soon as possible. Thank you for your patience. Hilo Support
Questionable readings
Response from developer
Dear Customer, We appreciate your comment and understand that the annual subscription can feel like a significant investment. It is true that a yearly subscription is required to continue using Hilo. As Hilo is a dynamic product with new features continuously being introduced, there is continuous research and development involved, and in some cases additional clinical validations are also required. The subscription helps support these ongoing efforts and the continued evolution of Hilo, allowing us to keep improving the experience and technology for our users. Kind regards, Your Hilo Team
Problème suite à la mise à jour réglé
Response from developer
Bonjour, Nous sommes vraiment désolés pour cette expérience frustrante. Nous aimerions vous aider à résoudre ce problème de jumelage rapidement. Pourriez-vous contacter notre équipe de support à support@aktiia.com avec les détails suivants : Le modèle de votre téléphone et la version de l'application Ce qui se passe exactement lorsque vous essayez de jumeler à nouveau le bracelet Nous ferons le nécessaire pour retrouver l'accès à vos données et résoudre ce problème dans les meilleurs délais. Cordialement, Hilo Team
Disclosure issue
However, after using it more, the actual performance is a major issue. The band uses some kind of "black magic" to calculate hourly average blood pressure, meaning you cannot get discrete readings for a specific time, nor does it offer on-demand readings. Worse, the data is completely inaccurate. My traditional arm-cuff readings were consistently higher, while the band's readings just hovered around a narrow, safe-looking range. I actually changed my medication, and the band completely failed to detect my dangerously high blood pressure, giving me a false sense of security.
A medical tracker that doesn't track accurately is dangerous. I have returned it to Amazon as it does not perform as claimed.
Response from developer
Thank you for your feedback. The annual subscription enables cloud storage, data security, algorithm management, and ongoing technical support — all essential for medical device operation. For information about subscription requirements, please visit our website or contact support@aktiia.com. We are sorry that this has not been communicated transparently enough. Best regards, Hilo Support Team
Rubbish app
Tried reinstalling the app twice but still will not load
They need to fix this for a $200 a year subscription
Response from developer
Hello, thank you so much for reporting this. Our team will review this issue and fix it as soon as possible.
Disclosure issue
Best BP product in the market!
Response from developer
Thank you! Thank you for your review, we are glad to receive nice words from our users. We work to ensure that you get only a positive experience.
Hard to trust
That makes it difficult to fully trust the month to month pattern. If I calibrate during a lower period, the following readings seem more reassuring. If I calibrate when my blood pressure is higher, the next month’s readings appear to sit higher as well. Because the app provides such granular history, it becomes fairly easy to see that the changes don’t always look like a consistent underlying trend. They often look more like the monitor is anchored to the latest calibration.
I don’t doubt that continuous monitoring can be useful, and the product is convenient. But for something presenting medical style readings, I’d expect more clarity around how much calibration affects future results and how users should interpret changes after each monthly recalibration.
The subscription model also leaves a sour taste. The unit itself is already expensive, so having key monitoring features and ongoing access tied to a recurring fee feels frustrating. For a health device, especially one that depends so heavily on software and calibration, the continuing cost should be clearer and easier to justify.
Response from developer
Thank you for the detailed feedback. You raise a valid point about calibration's influence on readings. We appreciate your observations about the subscription model as well. Your feedback helps us understand what clearer communication is needed for. The subscription covers cloud storage, algorithm management, medical compliance, and ongoing support — all essential for continuous BP monitoring to function safely and accurately. Best regards, Hilo Support Team
Potentially dangerous messaging on hypotension
I have one very simple request:
Please can you recognise hypotension?
A BP reading (taken with your cuff) of 79/49 is dangerously low - and it most certainly is not optimal yet that’s what your app told me!! It is correct and expected for my diagnosed Orthostatic Intolerance / Orthostatic Hypotension / Postural Orthostatic Tachycardia Syndrome. This was my final reading of a NASA Lean Test I was undertaking for my POTS / OH cardiologist. I was badly symptomatic.
This message that BP is “Optimal” is incorrect, not at all helpful and could actually be very dangerous for people at risk of harm / who don’t realise hypotension can be a problem.
You need to communicate more responsibly with your messaging.
I have repeatedly raised this issue yet you refuse to amend your messaging. I find HiLo extremely helpful in managing my condition but need to be much better supported by this device and app for my needs.
You also refuse to respond to my emails, with messages now bouncing back as undeliverable. This is appalling customer service. Please do better.
Apple Health
Response from developer
Sorry you have not been seeing any Hilo data in Apple Health. Thank you for flagging this. We keep working on Apple Health sync reliability, and we hope your next check shows the data you expect. Please contact our support team and share what you see in Apple Health when you check for Hilo data.
Keep on paying
Response from developer
Dear Customer, We appreciate your comment and understand that the annual subscription can feel like a significant investment. It is true that a yearly subscription is required to continue using Hilo. As Hilo is a dynamic product with new features continuously being introduced, there is continuous research and development involved, and in some cases additional clinical validations are also required. The subscription helps support these ongoing efforts and the continued evolution of Hilo, allowing us to keep improving the experience and technology for our users. Kind regards, Your Hilo Team
Pages introuvables dans l’aide
Response from developer
Cher Client, Nous sommes désolés d’apprendre votre expérience avec l’application ainsi que les difficultés rencontrées pour naviguer dans la section Aide et trouver des informations concernant le rapport médical. Vos retours sont très précieux pour nous, car ils nous permettent d’examiner les points mentionnés et de continuer à améliorer à la fois l’expérience de l’application et la clarté de nos ressources d’assistance. Nous vous remercions sincèrement d’avoir pris le temps de partager ces détails et comprenons à quel point il est important qu’un produit lié à la santé soit intuitif et inspire confiance. Cordialement, Votre équipe Hilo
Ende gut, alles gut
Und natürlich ist die Fa. kaum erreichbar!
Ein umgehender Widerruf ist also nur mit hohem Verlust möglich! Das Abo kann nicht widerrufen werden!
Der Hersteller reagierte umgehend: Die Rückerstattung wurde gleich korrigiert, hier hatte sich ein Fehler eingeschlichen. Zu den nicht passenden Werten - hier hätte man die Abweichungen wohl korrigieren können. Das einzige was bleibt ist nun tatsächlich, die sehr beschwerlichen Kontaktmöglichkeiten, die mich nicht an einen positiven Ausgang glauben ließen und zum Widerruf und der Rücksendung führten. Wäre der Hersteller nicht so versteckt hinter Bot und q&a Seiten, dann hätte ich der Hilfe vertraut. Diese Distanz, bei einem Medizinisch genutzten Produkt ergibt einen Stern Abzug, da erst nach negativen Bewertungen Fahrt in die Sache kam.
Response from developer
Es tut uns leid zu hören, dass Sie Bedenken hinsichtlich der Genauigkeit der Messwerte haben. Wir möchten Ihnen gerne weiterhelfen, daher kontaktieren Sie bitte unser Support-Team hier: https://support.aktiia.com/de/support/home Bezüglich des Rückerstattungsbetrags möchten wir Sie beruhigen: Die angezeigte Information ist auf einen Fehler in der automatischen Kommunikation zurückzuführen. Falls Sie sich für eine Rücksendung entscheiden, erhalten Sie selbstverständlich den vollständigen Betrag einschließlich des Abonnements zurückerstattet.
Band Upgrade
Overall it of cause works and does the job, however it looks a little to basic and boring and need to only offer great function, but also fashionable looks etc
Response from developer
Thank you for the feedback! We hear you on the product design and styling. Your input helps shape how we think about the overall user experience. If you'd like to share more details about your vision, please reach out to support@aktiia.com. Best regards, Hilo Support Team
Readings inaccurate
Response from developer
Dear Customer, Thank you for sharing this. A consistent difference between your Hilo readings and your Omron requires evaluation by our team. Please contact us with: Your device serial number Recent readings from both devices (time, values) How often you calibrate support@aktiia.com Our technical team will investigate the discrepancy directly with you. Best regards, Hilo Support Team
Une application à apprivoiser
Je le recommande en autant qu’un soutien est disponible si vous êtes moins familiers avec l’usage d’une application.
App stopped working and can’t get help
Response from developer
Thanks so much for taking the time to share this—it’s a really helpful observation. We understand how inconvenient it is to manually reconnect your Hilo Band every time you open the app, and we agree that a smoother, more seamless experience would make a big difference. Your suggestion to automatically reconnect on launch is a great one, and we’ve shared it with our product team as we explore improvements in connectivity and ease of use. In the meantime, if you’re experiencing frequent disconnects even when your Bluetooth is on and the band is nearby, our support team would be happy to help troubleshoot. Thanks again for helping us make Hilo better—we truly appreciate your input.