So very professional
Extra nights tracker missing in latest update
Response from developer
Thank you for taking the time to leave a review. We're sorry to hear you've been unable to see your in-app tracker. Our Technical Support team has already investigated this and identified that it was a display issue only, so please rest assured that your progress continued to be tracked correctly throughout. I'm pleased to confirm that this issue has now been resolved. Please ensure your app is updated to the latest version, and your tracker should now be visible again in the Points section. If you're still unable to see it after updating, please get in touch with us at help.hiltonhonorsdebitcard@currensea.com, and we'll be happy to look into it for you. Best wishes, Hilton Honors Debit Card Team
All good.
Looking forward to using the points.
Wish atm withdrawals were supported in the UK.
Great service
Don’t recommend
Response from developer
Hello, Thank you for taking the time to leave a review. The reference to getting charged a load of bank fees is not pertinent to our card. Our card is designed to save you a great deal of money on FX fees compared to the high street banks. Our customer service team is highly responsive; but if your experience has been different then we can certainly look into it. However, we are unable to locate your account due to the limited credentials we see here; you can reach out to us via email on help.hiltonhonorsdebitcard@currensea.com and put ‘Manager Escalation iOS Review’ in the subject line. The Hilton Honors Debit Card not only offers highly competitive rates FX fees but is also comes with many other benefits; details can be found https://hiltonhonorsdebitcard.currensea.co.uk/ Best wishes, The Hilton Honors Debit Card Team
Great Customer Services
Decent but frustrating
Not impressed by the language in the responses to this ticket, almost trying to blame me for this.
Response from developer
Hello Anthony, Thank you for taking the time to leave a review. We are very sorry to hear that you are experiencing issues with the app. We'd like to look into this for you. We managed to locate your account but don't see any tickets raised with us about this issue. Someone from the team will reach out to you to better understand the issue and if necessary, we will raise this with our technical team. Again, we are sorry for this experience; let's get this sorted for you! Best wishes, The HiltonHonors Debit Card Team
Super slow
Please update the balance every day or do not say your app works like a bank apparently it does not
Response from developer
Hello, Thank you for taking the time to leave a review. Respectfully, this is not an accurate representation of how the card works and our service. We have never claimed that ‘our app works like a bank’. The card works by connecting to your bank account using Open Banking technology. Your Available Balance isn't a direct reflection of the exact amount available in your bank account, as it displays the amount exclusively available to spend using your card at the time of the transaction. This takes into account your spend limits and pending transactions that have not yet been collected from your linked bank account. When you make a transaction, your bank confirms if you have the funds available, and the transaction goes through if there's enough funds in your linked bank account and enough space in your spending limits. We then collect the funds automatically via Direct Debit. Due to the nature of direct debit this typically takes 2-3 business days to process, and there can be further delays because of bank holidays. This is because Direct Debits are not processed by banks over weekends or bank holidays. We are unable to locate your account based on the limited credentials we see here; hence we cannot look into the specifics of your account and cannot address why a transaction would be pending since 2nd May; that doesn’t seem plausible. In order for us to look into it further, kindly reach out to the team on help.hiltonhonorsdebitcard@currensea.com Best wishes, The HiltonHonors Debit Card Team
Amazing Customer Service
Been trying to send up for a long time but keeps giving an error message for my Revolut account!
Excellent
Şahin Lim
Annoying feature
Amazing and fast support
Awesome
Great customer service
Why
Great customer service from Mustafa
Does not connect properly via open banking
Response from developer
Hello Charlie, Thank you for taking the time to leave a review and we are sorry to hear of the issue you are experiencing. We are unable to locate your account based on the credentials we see here. Our team is highly responsive and without being able to look at your account, we are unable to look into what transpired. We can look into this further if you are able to provide a ticket number. Best wishes, Hilton Honors Debit Card Team
Hilton Honours Agent
Mustafa followed up via message to let me now that the merchant issued the refund so overall it was a very well rounded service that Mustafa offered and gave me confidence that the helpdesk agents are focused on the tasks set