All good.
First few days of using the card, all seems to be okay.
Looking forward to using the points.
Wish atm withdrawals were supported in the UK.
Looking forward to using the points.
Wish atm withdrawals were supported in the UK.
Great service
Very happy with the card and benefits and Mustafa has been excellent from customer services
Don’t recommend
Hard to keep track of your balance. If you accidentally switch to a foreign currency you get charged a load of fees by your bank. Not easy to relink a card and waiting for customer service who are the only good thing to close my account and pay off last payments that didn’t go through due to a banking error. Points only worth about 1p a point and unless you pay for gold to get free breakfast this card isn’t worth it.
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Great Customer Services
On 22 May 2026, I gently requested an increase to my limit and Teddie delivered with minimum fuss and great customer service: my limit was doubled easily and efficiently
Decent but frustrating
Functionality when logged in is good, but the app constantly loses your credentials, even when setup to use Face ID. Not good enough for an app of this type.
Not impressed by the language in the responses to this ticket, almost trying to blame me for this.
Not impressed by the language in the responses to this ticket, almost trying to blame me for this.
Super slow
Because this app doses not update frequently it scares you when you see the wrong balance . My transaction since 2nd May 2026 is still pending and it’s so annoying to open the app and see false balance.
Please update the balance every day or do not say your app works like a bank apparently it does not
Please update the balance every day or do not say your app works like a bank apparently it does not
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Amazing Customer Service
I’ve had the App and card for a couple of years and linked them to my Hilton Hotel App to collect a few extra points. It’s incredible how quickly I’ve accumulated extra points which is great. What tea stands out is the Customer Service from Georgi after falling for a scam. Card quickly cancelled, new one issued and transactions queried and verified without delay. Highly recommended.
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Been trying to send up for a long time but keeps giving an error message for my Revolut account!
Why say they accept or work with Revolut when they really don’t! Very frustrating! They accept my Revolut account for my bookings every time!
Excellent
Brilliant way to collect to points!!
Şahin Lim
I want to change my main account for HH Debit Card but the system constantly refuses to change. The bank account they have doesn’t have any funds! Pls help me!
Annoying feature
I like the card but it is totally tied to only my current account. I do not keep much money in there and do a daily sweep from another account. This means that I have a much smaller line of credit. I have had to increase my current account balance to go some way to redress this.
Amazing and fast support
I had a technical issue while setting up my account and led to a mistake. I got reached out by Hilton Debit Team replying to my support ticket very quickly. Jane assisted me for the whole process keeping me updated every step. She is for sure an asset to Hilton & we truly appreciate her excellent assistance on the recognition and the solution of the issue. Many thanks!
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Awesome
Simply awesome brand - quality and perfection that rewards loyalty.
Great customer service
I noticed my spend limits were pretty low and I needed them to be increased. After connecting me to an agent called Mustafa he asked if I could send him some documents and quickly resolved the issue and increased my spend limit. Great service provided and Mustafa was the only agent dealing with my case which made things nice and easy.
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Why
Why do I have to pay £30 to open this app?
Great customer service from Mustafa
The app is quite convenient. Everything is easy to find. When I had an issue with calculation of the spent for the welcome bonus, Mustafa from the customer service provided swift and competent support.
Does not connect properly via open banking
Very disappointing experience. Despite having a current account with a bank that should be able to connect to this card, there were numerous errors and the accounts won’t connect properly. Customer service is poor and the issue has not been resolved with the technical team - indeed, the last few chasers have been ignored with no response. I do not recommend as it is a waste of time and clearly a poor technology implementation of open banking.
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Hilton Honours Agent
I was told by a retailer that a transaction had failed but the payment showed up on the app. So I reached out via the app to send message to helpdesk to get a resolution. I knew it would take at least 24 hours for an update but the representative Mustafa dealt with the situation expertly by explaining that if I needed to challenge the transaction then they could raise a Mastercard Chargeback if a refund wasn’t processed by the retailer. So it gave me the confidence to carry out the transaction a second time and the refund did indeed come through 5 days later
Mustafa followed up via message to let me now that the merchant issued the refund so overall it was a very well rounded service that Mustafa offered and gave me confidence that the helpdesk agents are focused on the tasks set
Mustafa followed up via message to let me now that the merchant issued the refund so overall it was a very well rounded service that Mustafa offered and gave me confidence that the helpdesk agents are focused on the tasks set
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Wrong price
Its mentioning from £30 but the price is £60
App crash
The app won't even connect. It just crash and my screen goes blank🤦🏾♂️