No digital card without the physical
Poor onboarding “instant Gold status is nonsense” you have to wait 5 days for a physical card with no digital options.
Outstanding Customer Care
My first few weeks of having a Hilton Honors Debit Card were not easy. Being a bit old and decrepit meant I did not fully understand how to do simple things like linking cards and making sure I used Euros, not Sterling, for services and purchases. After weeks of frustration, in a bit of a tantrum, I cancelled my card and drew a line under the whole experience. Four months later I regretted ditching what is a superb product, so contacted the customer care department and within hours I was back on line and using the account again. George of the Customer Care team was my saviour as he offered me such care and patience, something which is very rare these days. Well done George and well done Hilton Honors Debit Card.
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Good alternative to Amex when abroad
Hilton gold status is a great benefit if you occasionally stay at their hotels. Digital card with frequently updated security code like Amex would make it feel more secure.
So very professional
Kiara was very helpful with my query. Not only did she solve it, but followed it through the next day! She had obviously read my email, digested it and replied in real terms. So unusual nowadays Thank you
Extra nights tracker missing in latest update
App working well as usual but what happened to the extra nights tracker on the app? Seems to have vanished in the latest update
All good.
First few days of using the card, all seems to be okay.
Looking forward to using the points.
Wish atm withdrawals were supported in the UK.
Looking forward to using the points.
Wish atm withdrawals were supported in the UK.
Great service
Very happy with the card and benefits and Mustafa has been excellent from customer services
Don’t recommend
Hard to keep track of your balance. If you accidentally switch to a foreign currency you get charged a load of fees by your bank. Not easy to relink a card and waiting for customer service who are the only good thing to close my account and pay off last payments that didn’t go through due to a banking error. Points only worth about 1p a point and unless you pay for gold to get free breakfast this card isn’t worth it.
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Great Customer Services
On 22 May 2026, I gently requested an increase to my limit and Teddie delivered with minimum fuss and great customer service: my limit was doubled easily and efficiently
Decent but frustrating
Functionality when logged in is good, but the app constantly loses your credentials, even when setup to use Face ID. Not good enough for an app of this type.
Not impressed by the language in the responses to this ticket, almost trying to blame me for this.
Not impressed by the language in the responses to this ticket, almost trying to blame me for this.
Super slow
Because this app doses not update frequently it scares you when you see the wrong balance . My transaction since 2nd May 2026 is still pending and it’s so annoying to open the app and see false balance.
Please update the balance every day or do not say your app works like a bank apparently it does not
Please update the balance every day or do not say your app works like a bank apparently it does not
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Amazing Customer Service
I’ve had the App and card for a couple of years and linked them to my Hilton Hotel App to collect a few extra points. It’s incredible how quickly I’ve accumulated extra points which is great. What tea stands out is the Customer Service from Georgi after falling for a scam. Card quickly cancelled, new one issued and transactions queried and verified without delay. Highly recommended.
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Been trying to send up for a long time but keeps giving an error message for my Revolut account!
Why say they accept or work with Revolut when they really don’t! Very frustrating! They accept my Revolut account for my bookings every time!
Excellent
Brilliant way to collect to points!!
Şahin Lim
I want to change my main account for HH Debit Card but the system constantly refuses to change. The bank account they have doesn’t have any funds! Pls help me!
Annoying feature
I like the card but it is totally tied to only my current account. I do not keep much money in there and do a daily sweep from another account. This means that I have a much smaller line of credit. I have had to increase my current account balance to go some way to redress this.
Amazing and fast support
I had a technical issue while setting up my account and led to a mistake. I got reached out by Hilton Debit Team replying to my support ticket very quickly. Jane assisted me for the whole process keeping me updated every step. She is for sure an asset to Hilton & we truly appreciate her excellent assistance on the recognition and the solution of the issue. Many thanks!
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Awesome
Simply awesome brand - quality and perfection that rewards loyalty.
Great customer service
I noticed my spend limits were pretty low and I needed them to be increased. After connecting me to an agent called Mustafa he asked if I could send him some documents and quickly resolved the issue and increased my spend limit. Great service provided and Mustafa was the only agent dealing with my case which made things nice and easy.
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Why
Why do I have to pay £30 to open this app?