No digital card without the physical
Poor onboarding “instant Gold status is nonsense” you have to wait 5 days for a physical card with no digital options.
Outstanding Customer Care
My first few weeks of having a Hilton Honors Debit Card were not easy. Being a bit old and decrepit meant I did not fully understand how to do simple things like linking cards and making sure I used Euros, not Sterling, for services and purchases. After weeks of frustration, in a bit of a tantrum, I cancelled my card and drew a line under the whole experience. Four months later I regretted ditching what is a superb product, so contacted the customer care department and within hours I was back on line and using the account again. George of the Customer Care team was my saviour as he offered me such care and patience, something which is very rare these days. Well done George and well done Hilton Honors Debit Card.
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Good alternative to Amex when abroad
Hilton gold status is a great benefit if you occasionally stay at their hotels. Digital card with frequently updated security code like Amex would make it feel more secure.
So very professional
Kiara was very helpful with my query. Not only did she solve it, but followed it through the next day! She had obviously read my email, digested it and replied in real terms. So unusual nowadays Thank you
Extra nights tracker missing in latest update
App working well as usual but what happened to the extra nights tracker on the app? Seems to have vanished in the latest update
