Jane from CS is great
Response from developer
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations. We appreciate how frustrating it can be when you're waiting for support, especially when it relates to your account. Having looked into this, it appears there was some confusion with your original support request from last week. When you first contacted us, our system suggested help articles based on your query. As you marked the article as having resolved the issue, your ticket was automatically marked as solved, which meant it was no longer waiting in our support queue. I'm sorry this wasn't clearer and that it gave the impression your query had been ignored. We've since responded to your latest message and are working to resolve your query as quickly as possible. We're also sorry to hear you've experienced issues with the app. Our team is continually working to improve the app's performance and introduce new features, so we'd really value hearing more about the issues you've encountered. We've sent you a private message and would appreciate any additional detail you can share, as this will help us investigate and continue improving the experience for all our customers. Best wishes, The Currensea Team
Credit card
Sad
I want to attach the attachment that says I must need to spend £1000 in one year in order to get my welcome 15,000 points so what’s the point of me paying yearly fee? If I still have to spent £1000? I just joined a Marriott app and this debit card really attracted me because I always stay in marriott hotel and I love marriott hotels, but this thing was New so I thought okay let’s give it a go. I was about to pay £175 for whole year for premium membership because it says it will be gold status automatically like as soon as we open, but then I said let’s try with basic so I paid £55 and when I login, I was so shocked to see this
I cannot attach that attachment, so I’m gonna copy past
“15,000 Welcome Bonus Points
Spend £1,000 in foreign currency by 28.06.2027 to earn 15,000 Welcome Bonus
Points. Points will be added to your account 14 days of reaching the target. If the target isn't met by the deadline, the Welcome Bonus Points won't be awarded.
Points take up to 14 days days to credit to your Marriott® account after the bonus criteria has
been met.”
Says it all
I will still stay in Marriott hotels, but I am not going to renew this debit card thing I felt like I was scammed
Response from developer
Hi there, Thank you for taking the time to leave your review. We're sorry to hear that you feel disappointed, and we apologise for any confusion caused regarding the Welcome Bonus offer. To clarify, the Welcome Bonus is an additional benefit that's awarded once the qualifying spend requirement has been met within the first 12 months of ordering your card. As part of our commitment to continually improving our offering, we periodically run promotional offers. Under our current limited-time offer, Marriott Bonvoy Debit Card customers can earn 15,000 Marriott Bonvoy Points by spending £1,000 in foreign currency during that period. The Welcome Bonus available depends on when you applied for your card and the card you selected. You can find more information about the offer and eligibility here: https://help.marriottbonvoy.currensea.co.uk/hc/en-gb/articles/22906364727964-Welcome-Bonus-How-to-Qualify-and-What-I-ll-Receive. Your annual subscription also includes a range of benefits that are available from the moment you link your Marriott Bonvoy membership number. These include instant Marriott Bonvoy status, Elite Night Credits, and the ability to earn Marriott Bonvoy Points on eligible card transactions, with enhanced earning when you spend at participating Marriott properties. The Welcome Bonus is designed to complement these ongoing benefits. You can read more about all the card benefits here: https://help.marriottbonvoy.currensea.co.uk/hc/en-gb/articles/23257741848732-What-benefits-do-I-get-with-the-Card. We appreciate your feedback, as it helps us improve how we communicate our offers and card benefits. If you have any questions about your account or offers, please get in touch with our Customer Support team through the app or by emailing help.marriottbonvoy@currensea.com. We'll be happy to help. Best wishes, Marriott Bonvoy Debit Card
Customer Service
Avoid
Customer service doesn’t exist other than an awful, slow, email service.
You can cancel but it takes several clicks, forms and emails, you won’t be entitled to any cooling off period.
Currensea has no interest in their customers.
AVOID AVOID AVOID!
Response from developer
Hello, Thank you for taking the time to leave a review. Respectfully, this is not an accurate representation of how the card works and our service. The card works by connecting to your bank account using Open Banking technology. Your Available Balance isn't a direct reflection of the exact amount available in your bank account, as it displays the amount exclusively available to spend using your card at the time of the transaction. This takes into account your spend limits and pending transactions that have not yet been collected from your linked bank account. When you make a transaction, your bank confirms if you have the funds available, and the transaction goes through if there's enough funds in your linked bank account and enough space in your spending limits. We then collect the funds automatically via Direct Debit. Due to the nature of direct debit this typically takes 2-3 business days to process, and there can be further delays because of bank holidays. This is because Direct Debits are not processed by banks over weekends or bank holidays. We trust that clarifies the matter. Best wishes, Marriott Bonvoy Debit Card
