App failure
Glitchy with poor CS
Response from developer
Hello again John, Our earlier response stated that we were unable to locate your account; however, we are pleased to say that we managed to locate your account based on one of the earlier reviews you had left. One of our team members will get in touch with you and we'll get this sorted. Best wishes, The Marriott Bonvoy Debit Card Team
Please give your premium customers optionality
Response from developer
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed not to receive a new card when upgrading to Marriott Bonvoy Premium. We certainly didn’t intend for this to make you feel undervalued as a customer. To help reduce the environmental impact of producing and delivering new cards unnecessarily, customers upgrading to Premium can continue using their existing Marriott Bonvoy Debit Card while enjoying all the benefits of their upgraded plan. However, we completely appreciate that receiving the Premium card itself is important to some customers, and we're happy to arrange a replacement if you'd prefer one. We've reviewed our records but haven't been able to locate any previous correspondence from you regarding this. If you could please contact us at help.marriottbonvoy@currensea.com, our team will be happy to assist with arranging your new card. We appreciate your feedback and thank you for choosing to upgrade. We hope you enjoy all the benefits of your Premium membership! Best wishes, Marriott Bonvoy Debit Card Team
