Jane from CS is great
Response from developer
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations. We appreciate how frustrating it can be when you're waiting for support, especially when it relates to your account. Having looked into this, it appears there was some confusion with your original support request from last week. When you first contacted us, our system suggested help articles based on your query. As you marked the article as having resolved the issue, your ticket was automatically marked as solved, which meant it was no longer waiting in our support queue. I'm sorry this wasn't clearer and that it gave the impression your query had been ignored. We've since responded to your latest message and are working to resolve your query as quickly as possible. We're also sorry to hear you've experienced issues with the app. Our team is continually working to improve the app's performance and introduce new features, so we'd really value hearing more about the issues you've encountered. We've sent you a private message and would appreciate any additional detail you can share, as this will help us investigate and continue improving the experience for all our customers. Best wishes, The Currensea Team
Credit card
Sad
I want to attach the attachment that says I must need to spend £1000 in one year in order to get my welcome 15,000 points so what’s the point of me paying yearly fee? If I still have to spent £1000? I just joined a Marriott app and this debit card really attracted me because I always stay in marriott hotel and I love marriott hotels, but this thing was New so I thought okay let’s give it a go. I was about to pay £175 for whole year for premium membership because it says it will be gold status automatically like as soon as we open, but then I said let’s try with basic so I paid £55 and when I login, I was so shocked to see this
I cannot attach that attachment, so I’m gonna copy past
“15,000 Welcome Bonus Points
Spend £1,000 in foreign currency by 28.06.2027 to earn 15,000 Welcome Bonus
Points. Points will be added to your account 14 days of reaching the target. If the target isn't met by the deadline, the Welcome Bonus Points won't be awarded.
Points take up to 14 days days to credit to your Marriott® account after the bonus criteria has
been met.”
Says it all
I will still stay in Marriott hotels, but I am not going to renew this debit card thing I felt like I was scammed
Response from developer
Hi there, Thank you for taking the time to leave your review. We're sorry to hear that you feel disappointed, and we apologise for any confusion caused regarding the Welcome Bonus offer. To clarify, the Welcome Bonus is an additional benefit that's awarded once the qualifying spend requirement has been met within the first 12 months of ordering your card. As part of our commitment to continually improving our offering, we periodically run promotional offers. Under our current limited-time offer, Marriott Bonvoy Debit Card customers can earn 15,000 Marriott Bonvoy Points by spending £1,000 in foreign currency during that period. The Welcome Bonus available depends on when you applied for your card and the card you selected. You can find more information about the offer and eligibility here: https://help.marriottbonvoy.currensea.co.uk/hc/en-gb/articles/22906364727964-Welcome-Bonus-How-to-Qualify-and-What-I-ll-Receive. Your annual subscription also includes a range of benefits that are available from the moment you link your Marriott Bonvoy membership number. These include instant Marriott Bonvoy status, Elite Night Credits, and the ability to earn Marriott Bonvoy Points on eligible card transactions, with enhanced earning when you spend at participating Marriott properties. The Welcome Bonus is designed to complement these ongoing benefits. You can read more about all the card benefits here: https://help.marriottbonvoy.currensea.co.uk/hc/en-gb/articles/23257741848732-What-benefits-do-I-get-with-the-Card. We appreciate your feedback, as it helps us improve how we communicate our offers and card benefits. If you have any questions about your account or offers, please get in touch with our Customer Support team through the app or by emailing help.marriottbonvoy@currensea.com. We'll be happy to help. Best wishes, Marriott Bonvoy Debit Card
Customer Service
Avoid
Customer service doesn’t exist other than an awful, slow, email service.
You can cancel but it takes several clicks, forms and emails, you won’t be entitled to any cooling off period.
Currensea has no interest in their customers.
AVOID AVOID AVOID!
Response from developer
Hello, Thank you for taking the time to leave a review. Respectfully, this is not an accurate representation of how the card works and our service. The card works by connecting to your bank account using Open Banking technology. Your Available Balance isn't a direct reflection of the exact amount available in your bank account, as it displays the amount exclusively available to spend using your card at the time of the transaction. This takes into account your spend limits and pending transactions that have not yet been collected from your linked bank account. When you make a transaction, your bank confirms if you have the funds available, and the transaction goes through if there's enough funds in your linked bank account and enough space in your spending limits. We then collect the funds automatically via Direct Debit. Due to the nature of direct debit this typically takes 2-3 business days to process, and there can be further delays because of bank holidays. This is because Direct Debits are not processed by banks over weekends or bank holidays. We trust that clarifies the matter. Best wishes, Marriott Bonvoy Debit Card
FIRST CLASS SERVICE
Too complicated for 2026
Response from developer
Hello, We'd like to look into this further but unable to do so as we can't locate your account due to the limited credentials we see here. In order for us to assist you, please reach out to us on help.marriottbonvoy@currensea.com and please put 'Manager Escalation iOS Review' in the subject line. Best wishes, The Marriott Bonvoy Debit Card Team
Close your account with no refund.
Response from developer
Hello, Thank you for taking the time to leave a review. We are unable to locate your account due to the limited credentials we see here; hence we are unable to look into and/or comment on the specifics of what transpired. We are sorry to hear that you are unhappy with our decision to close your account. As for your comments about issues with collecting money with some banks; we are puzzled by what you mean. There are no issues with collecting money. We welcome constructive feedback because we take pride in our product and the service we offer. If you have valuable constructive feedback to the share then please email us and we are open and willing to listen. Best wishes, The Marriott Bonvoy Debit Card Team
Sign up the account using the app no any response
Response from developer
Hello, Thank you for taking the time to leave a review and we are sorry to hear that you are experiencing issues. We'd like to look into this for you; but we are unable to locate your account due to the limited credentials we see here. If you've not reached out to us about this then please do so by emailing us on help.marriottbonvoy@currensea.com along with screenshots/screen recordings if possible. Best wishes, Marriott Bonvoy Debit Card Team
Beware - may not link to your bank properly
Response from developer
Hello Charles, Thank you so much for taking the time to leave a review and we are truly sorry for the issue you are experiencing with linking your bank account. Our technical team is looking into this and we are expecting this anomaly to be addressed when we release the next version of our app. We appreciate that is not ideal; so one of our team members will reach out to you shortly and suggest a workaround and see if that's feasible for you. Best wishes, The Marriott Bonvoy Debit Card Team
Excellent
Blocks sending money via PayPal
Response from developer
Hello, Thank you for taking the time to leave a review. With the limited credentials we see on this platform, we are unable to determine if you have already opened a ticket with us. Our Terms and Conditions outline 'Non-permitted purchases'; it includes Financial products; what you are describing falls under this realm. Best wishes, The Marriott Bonvoy Debit Card Team
App won’t load & stuck in white screen
There is also a similar issue if Face ID is enabled, the app would stuck in black screen.
I have not received the card, so is that the missing flow/scenario that hasn’t been tested properly? Overall happy with the card offering on paper, but the app experience is subpar at the moment, especially after knowing Currensea had been in business for awhile.
Response from developer
Hello, Thank you for taking the time to leave a review. We are sorry to hear that you encountered these issues. With the limited credentials we see on this platform, we are unable to determine if you have already opened a ticket with us to look into this issue. Once you receive the card, please do let us know if you encounter any issues and if needed, we can escalate it to our technical team to investigate. Meanwhile you can reach out to us at help.marriottbonvoy@currensea.com for any assistance. Best wishes, The Marriott Bonvoy Debit Card Team