SMS
Still no digital after 5 months
Access issues
I m on the point of giving up and not renewing
Response from developer
Thanks for the review, and sorry for the hassle. If it’s a gift, please sign in to the gifted account and tap “Already subscribed?” or “Restore purchases” in the app. If that doesn’t work, go to in‑app Help > Contact support—we’ll get you set up.
Outstanding reliable source for history
Response from developer
S.V. L'Audace, Thank you for the wonderful review. We're really pleased to hear you're enjoying the content and finding it informative and well researched. We appreciate you taking the time to share your feedback.
The Middle Path with Content Consumption
Response from developer
egoossy, Thank you for the thoughtful review. We're really glad to hear the app is providing a more positive way to explore interesting topics and step away from social media. We appreciate you taking the time to share your experience.
Subscription
Response from developer
Thanks for the review, and sorry for the let‑down. Quizzes are part of the app subscription. If your magazine sub includes digital access, sign in and tap “Already subscribed?” or “Restore purchases”. If that doesn’t work, go to Help > Contact support—we’ll get you set up.
Rubbish
Response from developer
stevehogg, Sorry to hear you're having trouble accessing your subscription, that shouldn’t happen. Please contact our customer service team again with your subscription details so they can check your account and help resolve the access issue.
Sound cuts out
Response from developer
rumble strip, Sorry to hear you're experiencing issues with the video playback. Please contact our customer service team with details of your device and the problem so they can help investigate this further.
Great content, average app
Response from developer
Claire Runge, Thank you for your feedback. We're glad to hear you're enjoying the content and really appreciate your suggestions about the app features. We'll be sure to share your comments with the team as we continue to improve the experience.
Captioned or Subtitled
Don’t buy it!
Review
Why do I have to subscribe to almost everything?
Eurocentric
Counter intuitive
Response from developer
We're sorry to hear that you’re having a bad experience with our app. Your feedback is important to us and has been noted. It would be really helpful if you could get in contact with us directly by emailing: apps@immediate.co.uk. Thank you, The History Extra Team
Paywall
I wanted to ‘try before I buy’ or read an article or listen to a podcast to see how I enjoyed it. Such a shame. But don’t bother.
Response from developer
We're sorry to hear that you’re having a bad experience with our app. Your feedback is important to us and has been noted. It would be really helpful if you could get in contact with us directly by emailing: apps@immediate.co.uk Regards, The History Extra Team
Unreliable
Now been asked to submit my details again - these were emailed to the support team over a week ago!!! Have given up!
Response from developer
Hi, please accept our apologies. We have identified a technical issue with access that is impacting some of our Print subscribers. Please get in touch with us by emailing digitalsubs@buysubscriptions.com, and we will be happy to look into this further for you.
Unreliable
Content good but access is very frustrating
I have a magazine with digital subscription but every so often the digital site refuses me access. I have just had such a problem and currently appear to have lost all my saved collections.
Even emailing your online support (shown on the site) resulted in an acknowledgment that they would get back to me in 24 hours but didn’t deal with app issues?????
Love the content but very unhappy with accessing the site.
Response from developer
We're sorry to hear that you’re having a bad experience with our app. Your feedback is important to us and has been noted. Our team is working to improve our app performance, but in the meantime, it would be really helpful if you could get in contact with us directly by emailing: apps@immediate.co.uk which is our dedicated app team. Thank you, The History Extra Team
History revisited
Response from developer
Hi Johnny, Thank you for your thoughtful review! We're thrilled to hear that HistoryExtra has sparked your interest in world history. It's great to know the podcast’s flexible format is helping you build a personalized library. We’ll keep working to bring history to life—wherever and whenever you listen.
