Continuous errors and no way to contact or report this
After 6 attempts of uploading photos to create my storefront and an hour of finding a way to contact them to ask why it’s not working with no luck, decided the only way to attempt to get any help would be to leave a review. Great start to using the app….
App keeps freezing, signs you out for no reason
The app is very good at giving you a notification when you’ve got a message, but then won’t let you tap any of the buttons for your inbox etc. it also randomly signs you out, seemingly whenever it feels like it, which is incredibly annoying.
Response from developer
Hello, thank you for your review and feedback. We are continually striving for our user journey to be as smooth and easy as possible for our couples to plan their wedding, please reach out to support@hitched.co.uk and a member of our team will help you 💜
No longer responding
I get the notification but it’s been a month now I am no longer able to respond to customers through the app. I have to rush to a laptop to continue the conversation. Please fix this. As it really is an inconvenience
Response from developer
Hello, we are really sorry to hear that you have been having trouble with this. Please reach out to support@hitched.co.uk and a member of our team will be happy to assist you 💜
What is the point
Ok so it lists my leads but that is it, not able to read fully or respond further. Pointless
Had to give a star
Would go for a -5 stars not helpful or help at all - all they want is the money, don’t care about customer service
Videographer
I’m relatively new to using hitched, with my listing only being posted for around 3 weeks, and have already had 2 inquiries for weddings as well as a great boost in traffic to my website. Its fantastic platform, and I look forward to seeing how much it helps to grow my business
No response from Hitched
I’ve had issues with hitched for about a year now. I get many enquiries via email. When I log into my account there is no enquiry there. I have contacted them many times but no response. No doubt I’ll get someone to contact me this time …
Keep getting sent non queries
To be honest I’m not getting many queries through hitched but of the few I have the vast majority have been sent by mistake.
The client side UX needs a review.
The client side UX needs a review.
Really easy to use
Really easy to use and navigate. A really convenient app instead to logging onto a computer.
They breach spotlight contract
I paid for a spotlight listing and as you can imagine as a small business this is quite the investment.
However try listing disappeared from all search results within a month, not to mention THE SPOTLIGHT THAT I PAID FOR FFOR A WHOLE YEAR!
Outrageous.
However try listing disappeared from all search results within a month, not to mention THE SPOTLIGHT THAT I PAID FOR FFOR A WHOLE YEAR!
Outrageous.
Feels bogus
I can't read what i'm writing as text is in white against a white background - Clever .... I have many requests but never any responses - ok it may be my profile but most people would say no thank you - seems very suspicious to me
Wedding responses
Hi
I’ve been with Hitched for only 2 weeks and have 4 enquiries and 1 booking !! Unbelievably good for my business as the booking has paid for a years subscription already!
Really looking forward to next year and what Hitched has to offer.
Also the Guru they appointed me, Phoebe, came across really well and gave some advice that really work …. Ie don’t just text a reply to a potential client …… call them ! Couples like to reassurance of a phone call and you make a connection
Very impressed so far
Brendan
I’ve been with Hitched for only 2 weeks and have 4 enquiries and 1 booking !! Unbelievably good for my business as the booking has paid for a years subscription already!
Really looking forward to next year and what Hitched has to offer.
Also the Guru they appointed me, Phoebe, came across really well and gave some advice that really work …. Ie don’t just text a reply to a potential client …… call them ! Couples like to reassurance of a phone call and you make a connection
Very impressed so far
Brendan
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The app really works
It's my 2nd day. And I already have clients. I barely have my complete profile done and that's incredible.
Won’t show us up
Been signed up for a few weeks now and we are still not visible on the website. We’ve able to send link for references but can’t email request from the app.
Hopefully I can change this review soon to a better 5 star one ❤️❤️❤️❤️
Hopefully I can change this review soon to a better 5 star one ❤️❤️❤️❤️
The app is ok
It is unpredictable at times. If you use it on any other device it not registered to your business it crashes a lot
Hitched app review
Very good app, much improved on the old systems, only thing I would suggest is a send to all button on leads to make it easier to send out round robins
Very good for smarter customer service
The app is so useful. The instant notification from clients helps us as suppliers respond instantly- which adds to better customer service.
Thank you
Thank you
Bad for businesses
I’ve been waiting weeks for my business to be registered, sent a message to the team through the app and got a confirmation email to say it’s being dealt with but still nothing! I recommend Bridebook!
Response
It’s just so easy to respond to client via the business app, while on the go! Brilliant! Thank you.
Enquiries are more personal with the app
With the app it seems it has improved how couples enquire with venues; it’s a bit more personal and less robotic/automatic.