HK Immigration Department User Reviews

Top reviews

Rubbish

Most rubbish ever

Garbage interface

Oh how our tax money gets wasted

Deserves No Stars

Your app claims to support iOS 12.0 or higher versions, I have iOS 16.7 but the app exits itself every time I open it. This resulted in an obstacle in the way of my high-end talent entry programme application for an entry permit for my job. If your app has long not been updated, kindly review the compatibility with iOS 16.7 and state whether it can be accessed from mainland China without a connection to a foreign server.
Show more

佢個入境等候時間係假嘅

今日去福田入境睇到個app話15分鐘就可以,點知去到超級無敵多人至少要兩三個鐘先入到去

垃圾軟件

使用又唔方便,指示又唔清晰。

冇用

完全冇參考價值 入面人山人海都冇反應

冇用資訊

完全冇用關口資訊

垃圾,彈App

申請護照續期,到最後付款果part彈App,之後又無記錄,又話我申請左叫我付款,但係我cap唔切個QR code就彈左App喇點付款呀?

可否提示辦新證件必須攜帶舊證件?

可否在Apps提示辦新證件必須攜帶舊證件?以及無舊證必須填報失表?到場才知悉錯漏又要重新預約。浪費預約籌位

Ridiculous

The website tells me to download this app. I open this app and all it does is link to the website for appointment bookings!

No appointments can be booked at any Center at any time. HK used to be an efficiently run place. Now I can’t even recognise it anymore.

完全提交唔到.

幫小朋友換回港證,輸入全部資料和驗證碼按繼續,彈翻上最上面. 入左十次都是這樣. 無理由我十次都入錯吧.體驗極差.

程式不支援iphone13 pro max

程式不支援iphone13 pro max, 查詢已一個多月入境處卻無人跟進。

Waste of time

Downloaded the app thinking it will make the appointment easier. NO. It directed you to their website. Tried to make appointment for smart ID card renewal, waited 46 minutes to pre fill the form, turned out the quota full. What a joke?! Technology meant to make things easier and quicker, not wasting users’ time. SHAME ON YOU HONG KONG GOVERNMENT. Wasted tax payers money for developing such crappy system
Show more

垃圾app

完全error
叫人掃code 睇排隊情況,根本係掃唔到

跟本係癈apps

入境處自己都無人係家居做到申請護照,出個apps泥都係做吓樣,癈官做癈apps

Very good

User friendly, stable & quick, big thanks to IMM and developers

驗證碼有bug

到驗證碼呢一步,輸入不停有問題,一係輸入唔到,一係輸入自己錯位,根本無法跳轉下一頁。請盡快改進!

Program logic problem

For the renew ID part, the program refuse to let use pre-fill forms on the day of booking. I understand the logic of refusing to change or delete booking, but there is no reason that refusing the pre-filling forms on the booking day. The data of the form should be updated just before the user present to the your office to process the operation. Therefore, the pre-fill form should not be together with change and delete. Another issue is that your warning message in IOS app is covered when you redirect to your web application.
Show more

Poor apps

I have tried to complete the form to apply passport. The apps didn’t allow to press continue and cannot go to the next page. Can’t even complete the application form. 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️

香港政府逼人使用手機app

香港政府逼人使用手機app