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智方便 iAM Smart

智方便 iAM Smart

使用智方便 生活新體驗

30 ratings
77 reviews
🔧 Utilities
🌟 Lifestyle
Free

Details

  • Released
  • Updated
  • December 29, 2020
  • September 9, 2026

Developer

Digital Policy Office
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智方便 iAM Smart screenshot #1 for iPhone
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智方便 iAM Smart screenshot #8 for iPhone
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❓5 answered
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About

This app offers a single digital identity for Hong Kong residents to securely log in to government and commercial online services. It features auto form filling, personalized notifications, and digital signing capabilities for enhanced convenience and efficiency in managing digital transactions.

✓Single digital identity for login
✓Secure authentication
✓Auto form filling with e-ME
✓Personalized notifications
✓Digital signing (iAM Smart+)
Show original description

What users say

Summarized from real user reviews of 智方便 iAM Smart. Based on 30 reviews and a 1.8/5 average, it highlights the 2 positives and 66 negatives reviewers mention most about this Utilities app.

Positive things

  • 👍Very convenient to use
  • 🚀Can submit application overseas

Negative things

  • 👎Scanning ID never works
  • 👎QR code scanner never works
  • 👎Face recognition doesn't work
  • 👎NFC function is poor
  • 👎App is unusable
  • 👎Registration is a nightmare
  • 👎System is always busy
  • 👎App is mandatory but unusable
  • 👎Requires credit info to install
  • 👎No way to change language
  • 👎App looks like a scam
  • 👎Poor design, busy layout
  • 👎Difficult to navigate
  • 👎Cannot log in
  • 👎App is a waste of time
  • 👎Clunky upgrade instructions
  • 👎App is a joke
  • 👎Requires Face/Touch ID
  • 👎Signing function requires in-person activation
  • 👎App is outdated
  • 👎Forced to transfer from MyGovHk
  • 👎Cannot register
  • 👎Spending billions on a trash app
  • 👎Extremely frustrating
  • 👎Unacceptable for government app
  • 👎Forced to install
  • 👎Extremely annoying
  • 👎Lockout after failed attempts
  • 👎Cannot activate camera function
  • 👎Cannot scan ID card or QR code
  • 👎App is garbage
  • 👎Not smart, but stupid
  • 👎Cannot transfer from old device
  • 👎App is less than useless
  • 👎Cannot get past the first step
  • 👎Doesn't work as promised
  • 👎Very difficult to get a reading
  • 👎Camera function not working
  • 👎Cannot scan ID
  • 👎Nothing works
  • 👎Terrible experiences
  • 👎Face recognition inaccurate
  • 👎Scanning function impossible
  • 👎QR code scan is total trash
  • 👎Scanning ID won't work
  • 👎Useless garbage
  • 👎System busy, never loads
  • 👎Doesn't do its job
  • 👎Overall usage feels like 2010
  • 👎Frequently times out or disconnects
  • 👎Cannot recognize face
  • 👎User unfriendly
  • 👎Rubbish government with a rubbish app
  • 👎Unsuccessful after multiple tries
  • 👎Unable to use
  • 👎Application not supported, need plus version
  • 👎Plus version requires in-person visit
  • 👎Absolutely trashy
  • 👎Pathetic app
  • 👎Chinese app, go figure
  • 👎Bad technology
  • 👎Network problem
  • 👎Too troublesome
  • 👎Cannot use without Face/Touch ID
  • 👎Doesn't tell you the issue
  • 👎No need to scan, manual method available
See all reviews

What's New in 智方便 iAM Smart

4.17.0

September 9, 2026

What’s new in this update: - System improvement

User reviews

Most RecentHighest RatedLowest Rated

Crashes everytime

Impossible to use. So far has crashed every time on successful taking the third photo of my ID card. The App could not proceed beyond this page on multiple attempts.
ETUK2020ETUK2020

亂七八糟，難用死了

又複雜又慢又
FdfgvbkhhgffhihgFdfgvbkhhgffhihg

What is “reset the linkage”?

Refer to the Department of Health website:

To "iAM Smart" user:
Due to system update, please reset the linkage before login to Student Health Service through the "iAM Smart" platform.

What is “reset the linkage” suggested in the website?
NAP2047NAP2047

垃圾

垃圾到一個點，所有資料入晒，根本上對應唔到其他app
Tazman_hkTazman_hk

Worst app ever

Waste of time. Could never scan ID card or QR code
JTRBGJTRBG
See 72 more reviews

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User experience

🐞

Reported Bugs

27 issues

System update requires resetting linkage

Bug

Cannot scan ID card or QR code

Bug

Camera function cannot be activated

Bug

Face recognition doesn't work

Bug

NFC function doesn't work

Bug

App locks account after successful registration

Bug

Quick registration process has bugs

Bug

QR code scanner never works

Bug

Cannot scan ID card

Bug

System busy error

Bug

App keeps saying 'client error' at the last step

Bug

Facial recognition fails repeatedly

Bug

App does not proceed

Bug

App requires Face ID or Touch ID

Bug

Flash goes off automatically during scanning

Bug

App says scan successful but then unsuccessful

Bug

Cannot capture the third and last scan

Bug

Network problem during registration

Bug

Cannot transfer from old device to new

Bug

App crashes or freezes

Bug

Login screen freezes

Bug

Incompatible with older devices

Bug

App is not working on iPhone 14

Bug

App is not working on iPhone 12

Bug

App is not working on iPhone 15 Pro

Bug

App is not working on iPhone 17

Bug

App is not working on iPhone XR

Bug
✨

Requested Features

13 requests

Alternative login method besides Face ID

Feature

Add dark mode option

Feature

Improve NFC functionality

Feature

Improve QR code scanner

Feature

Improve facial recognition accuracy

Feature

Allow app transfer from old devices

Feature

Provide clear upgrade instructions from old app

Feature

Allow users to change language

Feature

Remove Face ID requirement

Feature

Make signing function accessible online

Feature

Improve app design and navigation

Feature

Fix bugs in quick registration process

Feature

Remove buggy authentication features

Feature

FAQ

What is iAM Smart?

iAM Smart is a free digital identity service for Hong Kong Identity Card holders aged 11 and above. It allows you to log in to various government and commercial online services using a single digital identity, simplifying your online interactions and eliminating the need to manage multiple usernames and passwords.

What are the key features of iAM Smart?

The app offers secure authentication for logging into services, an 'e-ME' function for auto-filling forms with your stored personal data, personalized notifications from government services, and a digital signing function (available in iAM Smart+) for processing legal documents online.

How much does iAM Smart cost?

The iAM Smart account is completely free to register and use. There are no charges associated with its basic functions, including authentication, form filling, and personalized notifications. The digital signing function in iAM Smart+ is also provided free of charge.

Who can use iAM Smart?

Any Hong Kong Identity Card holder aged 11 or above can register for an iAM Smart account. For users aged 11 to 17, parental or guardian consent is required during the registration process. The app requires a mobile device with biometric authentication capabilities.

How do I register for iAM Smart?

To register, download the app and use your mobile device's biometric authentication. You will need to scan your HKID card, perform facial identification, set a 6-digit password, and provide your email address. For the iAM Smart+ digital signing function, you may need to visit a self-registration kiosk or service counter.