Marketing doesn’t match setup
I thought it is a tool to put my money on auto pilot but based on the setup it looks like it is more to recommend credit cards, and you can’t skip that step so I stopped, but now they have my personal info.
Love the ease of use of this app and bank
Love the ease of use of this app and bank. Gives me a lot of inside into how to use and increase my credit score
Closed Account Never Looked Back
Had an account in 2020, things were great, highest yield Savings Rate-offered 3% back then. Loved it, until I didn’t. Things changed in 2021 when they forced me into getting their Credit card and making purchases each month in order to keep the high yield savings rate. Oh but you have to wait until they offer you the Credit Card, can’t just apply for it. Oh but you had to have a certain amount direct deposited-which was my whole paycheck basically. They aren’t in the Zelle network so why would I make this my primary bank? I also didn’t like the fact that you only have a Checking account, no savings account. I want to save money in a savings account, I don’t want my spending money in the same account as my savings—what’s the point of a high yield rate-I’m supposed to be saving right?? I left them took my money to Sofi and haven’t looked back.
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4% Invitation for a deposit account
After opening a profile account for awhile I received an invitation to open a deposit account up to 4%. Logged on and do not see anything and contacted support who told me to try uninstalling and reinstalling without looking into my account. Did that and nothing. 2nd support who informed me he is in training looked into and said he sees it and will escalate it to department. When asked when can I expect a response he need the chat.
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Horrible Customer Service
HMBradley has gone through a transition with Hatch Bank no longer associated with the accounts. I have not been able to have access to my funds for over a month. Nobody in customer service is able to resolve. Multiple, repeated requests for call are not answered. Chat feature resets often and have to “reauthenticate” with the new rep in chat over and over. Bottom line, poor customer service, horrible banking practices, bordering fraud.
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