Marketing doesn’t match setup
I thought it is a tool to put my money on auto pilot but based on the setup it looks like it is more to recommend credit cards, and you can’t skip that step so I stopped, but now they have my personal info.
Love the ease of use of this app and bank
Love the ease of use of this app and bank. Gives me a lot of inside into how to use and increase my credit score
Closed Account Never Looked Back
Had an account in 2020, things were great, highest yield Savings Rate-offered 3% back then. Loved it, until I didn’t. Things changed in 2021 when they forced me into getting their Credit card and making purchases each month in order to keep the high yield savings rate. Oh but you have to wait until they offer you the Credit Card, can’t just apply for it. Oh but you had to have a certain amount direct deposited-which was my whole paycheck basically. They aren’t in the Zelle network so why would I make this my primary bank? I also didn’t like the fact that you only have a Checking account, no savings account. I want to save money in a savings account, I don’t want my spending money in the same account as my savings—what’s the point of a high yield rate-I’m supposed to be saving right?? I left them took my money to Sofi and haven’t looked back.
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4% Invitation for a deposit account
After opening a profile account for awhile I received an invitation to open a deposit account up to 4%. Logged on and do not see anything and contacted support who told me to try uninstalling and reinstalling without looking into my account. Did that and nothing. 2nd support who informed me he is in training looked into and said he sees it and will escalate it to department. When asked when can I expect a response he need the chat.
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Horrible Customer Service
HMBradley has gone through a transition with Hatch Bank no longer associated with the accounts. I have not been able to have access to my funds for over a month. Nobody in customer service is able to resolve. Multiple, repeated requests for call are not answered. Chat feature resets often and have to “reauthenticate” with the new rep in chat over and over. Bottom line, poor customer service, horrible banking practices, bordering fraud.
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App not working
Need to fix app, no access to account data, keeps crashing and bouncing back to initial log in and 2factor authentication after iOS latest update
2 factor authentication broken
Paste from Authenticator puts app in never ending loop
Unusable Bug
Latest release results in a bug that dumps me into a cycle of entering my password, prompting me for 2 factor authentication, entering the 2 factor authentication code, then asking me for my password, etc…
Garbage
They closed my account for “unusual activity”. The only activity on my account was direct deposit from my paycheck and occasional cash app withdrawals when I needed my funds. Hardly unusual for a Bank account. What a joke this Bank is.
OUTSTANDING OUTSTANDING OUTSTANDING
Thank you for such a GREAT App ! Well done in every respect ! OUTSTANDING on every level !
I wish you continued success with this and all over your endeavors !
I wish you continued success with this and all over your endeavors !
App keeps crashing
Just updated to the latest version of the app and every time I try to make a payment, the app keeps crashing.
New update buggy
I’ve been using this app since HMBradly launched and usually it does the job. However it has been prompting me to “reload the app” for an update. I hit reload and it looks like it refreshes. Then as soon as I try to login it crashes. I deleted and reinstalled and to have the exact same thing happen. Whatever y’all pushed out is breaking something.
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No Way to Access your account while overseas
Want a company that has no phone number to call? A company that locks you out of your account for simply deploying overseas? A company that won’t turn off/or edit your 2-factor authentication when you switch phone numbers? You found it! It has been a month since my deployment started and I have no way of accessing my account, I have been emailing them back and forth and still nothing. What a waste of time! Better invest your money in I Bonds. They are almost at 10%.
Update, they finally fixed the issue, and I can finally access my account. Give an additional 2 stars.
Update, they finally fixed the issue, and I can finally access my account. Give an additional 2 stars.
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Worthless
Interest rate they offer keeps dropping while they continue to add absurd requirements to qualify for that rate.
Pretty soon they’ll be paying 0.5% just like any other bank but with fewer features.
Pretty soon they’ll be paying 0.5% just like any other bank but with fewer features.
Poor Customer Service
Most people (probably) bank with HMBradley to take advantage of their “savings tiers”, which is essentially a reward system for increasing/maintaining balances which renews quarterly.
In order to take advantage of the best rates, you need to acquire the credit card. After doing so the app marked my reward requirements as “waived.” I followed up with customer service who assured me this was the case. However at the start of this quarter, I was penalized for not having met those same requirements!
Customer service blamed me for not reading the “terms of service” even though their app displayed something different, and the customer service rep misled me. They admitted the experience was confusing, yet did not rectify the situation.
I was very satisfied until this incident.
In order to take advantage of the best rates, you need to acquire the credit card. After doing so the app marked my reward requirements as “waived.” I followed up with customer service who assured me this was the case. However at the start of this quarter, I was penalized for not having met those same requirements!
Customer service blamed me for not reading the “terms of service” even though their app displayed something different, and the customer service rep misled me. They admitted the experience was confusing, yet did not rectify the situation.
I was very satisfied until this incident.
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Best bank ever
I love they really cares about their customers and offer the best products
Great platform, great app
I can definitely feel that they are developing a product that is made for everyone’s unique financial situation. So cool! And They are really working to optimize for mobile and i really appreciate that, unlike big banks where the app is garbage
A bank working to become The Bank
I have been using HMBradley for about a year now and all I can say is it’s wonderful! Sure there are some bugs here and there but where else can you get 3% on up to 100k?! I’ve earned about $1000 over the year from interest and Cash back on their CC. I love using plans to hide money away for different savings goal as well! Really happy customer and can’t wait to see what they build in the future!
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Wonderful app
Great rewards, easy to use and digital first. Love HMB!
Service very bad!
This bank very bad service! I want contact to customer service complain my transaction but they don’t have phone number. This bank very bad customer service, no phone number to contact. Everyone has to be careful when deciding to open an account at this bank, because this bank just wants to keep your money, if you do another transaction they will close your account with the reason due to suspicious activity.
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