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  • Released
  • Updated
  • November 26, 2025
  • March 27, 2026
HNL 311 screenshot #1 for iPhone
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About

Report non-emergency city issues like potholes and graffiti directly to Honolulu agencies. Track your requests and receive real-time updates to stay informed about your community.

Report non-emergency issues
Track request status
Receive real-time updates
Engage with community
Submit photos with reports
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What's New in HNL 311

1.1.1

March 27, 2026

This update includes stability and performance improvements!

User reviews

Would be great if it worked

App login doesn’t work, forwards me to the browser which does allow me to login. My request is marked as green “received” but doesn’t show on the All Requests map or list. What good is this if no one is responding to requests?

Original Honolulu 311 app was terrible but worked. REVISION.

Once the map loads, the map is much more responsive than the previous version. I also like seeing other people’s posts.
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This replacement app has a few issues.
First my original account did not work - had to create a new account.
There needs to be a way to bypass the map pin. The map will not load on cellular.
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Better than the last app and easier to use

This new app is more user friendly and definitely an upgrade from the last version. Registration and submitting a request were quite easy and straightforward. I submitted a request within minutes! My husband and I will be using this app more.

Works great!

Very simple for reporting issues like potholes and broken community amenities. I hope this results in faster resolutions

Worst than Honolulu 311 app

App became worst from original one. Hard to register an account. Hawai’i need to step up with things. We are always a step behind everyone.

Developer apps

FAQ

What types of issues can I report with HNL 311?

HNL 311 allows you to report non-emergency issues such as potholes, graffiti, streetlight outages, and other public service concerns directly to the responsible agencies within the City and County of Honolulu.

How can I track my reported issues with HNL 311?

You can easily track the status of your submitted requests within the HNL 311 app. The app provides real-time updates on the progress of your reports, keeping you informed.

Is HNL 311 available on all devices?

HNL 311 is currently supported on iPhone, iPad, and iPod devices, making it accessible to a wide range of Apple users within Honolulu.

What is the age rating for HNL 311?

HNL 311 has an age rating of 4+, indicating it is suitable for users of all ages and does not contain mature content.

How often is HNL 311 updated?

The app was last updated on March 27, 2026, with version 1.1.1. This suggests the developer actively maintains and improves the application.

Does HNL 311 have ads?

No, HNL 311 does not contain advertisements. As a free utility app developed by the City & County of Honolulu, it focuses on providing service without commercial interruptions.

What is the user sentiment for HNL 311 based on ratings?

HNL 311 has an average rating of 3.5 stars from 13 ratings. This indicates a generally positive but mixed reception from its users.

Is HNL 311 free to use?

Yes, HNL 311 is completely free to download and use. There are no in-app purchases or subscription fees associated with reporting issues or tracking requests.