holiday.com User Reviews

Customer Experience

Positive experience68.6% of reviews
Neutral2.0% of reviews
Negative experience29.4% of reviews

~ Based on 51 written reviews from the US App Store.

Is holiday.com Safe?

holiday.com appears safe based on user ratings. AppsHunter Safety Score for holiday.com is 87/100.

This assessment is based on 119 user ratings, with an App Store average of 4.5/5.

Safety Analysis

86.6% of ratings point to a safe experience
3.4% of ratings suggest some concerns
10.1% of ratings point to a risky experience

~ Based on 119 App Store ratings for holiday.com.

Is holiday.com Legit?

holiday.com appears to be a legitimate app. AppsHunter Legitimacy Score for holiday.com is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Can’t sign in with express vpn

Every time I try and log in with express vpn, it just goes to a white screen and crashes. Then it says Failed to verify authentication token. Useless app.

Response from developer

Hello Gemm23, We are very sorry to hear about the white screen crash and the authentication token verification error you experienced when trying to log in. We understand how frustrating this can be, and we want to help you get this resolved so you can smoothly manage your eSIM and travel with peace of mind. This issue typically occurs due to our security verification system (powered by Cloudflare), which is designed to protect our platform. When accessing the app while connected to a VPN, the security system may trigger an automated bot check that blocks the login token, occasionally causing the login screen to turn white or crash. To resolve this issue and log in successfully, we recommend trying the following troubleshooting steps: - Temporarily disconnect your VPN: Disconnect your VPN connection just for a moment to complete the login or verification process in the app. Once you are successfully logged in, you can turn your VPN back on to continue browsing with enhanced privacy. - Change your VPN server or protocol: If you prefer to keep your VPN connected, try switching to a different VPN server location or change your protocol to Lightway. This assigns a fresh IP address, which can help you complete the security check smoothly. - Check browser settings: Ensure that both cookies and JavaScript are enabled in your device's default browser settings, as these are required for the security verification to complete successfully. - Reinstall the Holiday.com app: A fresh installation can clear any cached files or temporary session conflicts that might be causing the crash. If you still run into any trouble, please reach out to our support team. We are available 24/7 to help you troubleshoot your connection and boost your online safety. You can contact us by email at support@holiday.com. The Holiday.com Team

Great offer - but be careful not to start the plan by mistake

The app launched the eSIM installation, but this also triggered a question whether to activate (turn on) the eSIM. Just don’t activate it unless you want your plan period to start running. Maybe this is only an issue when you are already in an “activatable” foreign country, but the documentation is not clear, so better to stay on the safe side.

Contrary to some other providers, you can just activate the eSIM on arrival without needing WiFi there

EDIT: I have to remove one star because on my 4G phone in UK, I can only get LTE
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Working fine

The service has been working fine since I connected in France. Works much better in the metro areas

eSIM number

I downloaded the app and it prompted me to install eSIM on my phone before I could purchase a data plan and the installation was successful but wasn’t allocated a number how do I go about it please

Response from developer

Hi Freshrex1! Thank you for your review. Please note that the holiday.com eSIM is a data-only service designed to provide you with internet access. Because it focuses on providing a data plan, it does not come with an allocated phone number for traditional voice calls or SMS texts. If your data is working successfully, you are all set! If you need help activating your data or have any other questions, please reach out to us at support@holiday.com. The Holiday.com Team

Fantastic Experience

Activated when I landed in London and had instant connectivity. Connection flight to Barcelona a few hours later and data service never missed a beat! Great experience!

Easy set up

Easy set up and purchasing. Expedient chat help with live agents.

top

worked immediately on the plane at landing.

Fast

Easy setup and really fast data

E sim

I’m happy

Hidden Pricing Wastes Time

The app itself is fine, but the fact that they hide prices on their website and force you to download the app and register just to discover that it’s unreasonably expensive is frustrating. Why not list the prices publicly on the website and save people’s time?

3 days free through express vpn

Got 3 days free through my express VPN whilst in Thailand for unlimited data. Saving me £11 a day on my EE plan which was only giving 1GB of data on an unlimited UK contract.
Will definitely use on future trips. Set up was very easy and straightforwards. Wish I’d used from start of trip but only got a notification late into the trip
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Great service

I was able to try the service out here in Germany and the network service so far has been great. It’s data only but it’s fine. And the fact that’s it’s unlimited was perfect. I recommend this for travelers.

E sim

Great works great

Lightning data

I was surprised how fast the internet was. I had pocket WiFi before and it was not this fast.

App doesn’t work

Terrible, doesn’t even let you click to sign in even after several attempts and after switching off and on the phone

Response from developer

Hi FabioBardi! Thanks for taking the time to share your feedback and leave a review. We understand it can be frustrating when an app becomes unresponsive and prevents you from accessing your account. Since you have already tried restarting your phone, we highly recommend completely uninstalling and reinstalling ExpressVPN. A fresh installation can often resolve unexpected freezing or unresponsiveness! If the sign-in button still won't let you click it after reinstalling, we'd really like the opportunity to investigate this and help you get connected. Please reach out to our 24/7 customer support team directly so they can look into this for you. You can contact them via our live chat at https://www.expressvpn.com/ (located in the bottom right corner) or by sending an email to support@expressvpn.com.

Seamless

Used it for the first time and was able to set it up at the airport in 5 minutes

Esim

Nice

Works great

Great price. Great service. Very easy to use. Can activate sim up 30 days in advance and serive won't start until you are in country you purchased a sim for.

Works perfectly

It helps to reboot the phone when arriving at destination

Truly this has up leveled travel connection!

So glad my friend shared this with me.

Response from developer

Thank you for sharing this, and we’re so happy to hear it’s made staying connected while traveling easier for you. It’s great that your friend recommended us, and we truly appreciate you being part of the Holiday community.