No Malaysia option
I am stuck at the sign in part where they asked me to choose my location where i need care the only options are Singapore and Australia. Malaysia is not even there. I have even downloaded it from the website where they said they provide care in malaysia
Cannot add care recipient to access account
need to share app access. now it is not able to
Stuck on phone verification step (now fixed)
Edit: now fixed; will try the service and update. Original review: Tried to register but I’m stuck on the phone verification step. No matter how many times I tried to enter my phone number, no numbers appear. Please fix this. I’m using an iPhone 12
Service is only available in Singapore and Australia
So why is it in Malaysia App Store?
😫
please put your contact number easier to communicate..!! App not friendly user.
Last minute cancellation and no refund
Appt was cancelled last minute by Carepro and while we were busy arranging for our family member to take care of my grandma they slot someone in last minute which have zero hours completed of course we would not want that and choose to cancel and they mentioned it will be non refundable since we are the one cancelling the appt. But it’s carepro that cancelled the initial appointment last minute. Not the first time.
Show more
Private messaging function leaves much to be desired.
My follow up messages are not captured at all, and I cannot have a converasation with Customer Service.
Phone line is also discontinued, so this is not very encouraging in provision of customer service.
Phone line is also discontinued, so this is not very encouraging in provision of customer service.
Clunky app that doesn’t load and it’s so slow.
The app really needs an update and some work. As good as the service is, in order to book in a visit, I have to scroll a day ahead in time to make a booking for the correct date. It’s constantly on a wheel of death when I’m trying to load anything, and it’s incredibly hard to press anything and get to chat with anyone.
Show more
The caregiver not always available & when caregiver cancels, the booking got cancelled too
I know for some certain reason there’ll be a time when the caregiver has to cancel the appointment last minute, but that doesn’t mean that my booking must be cancelled too. I mean, I still need someone to assist.
And nowadays, I hardly get someone to come.
And nowadays, I hardly get someone to come.
Used to be a great app...
... until it was upgraded in early 2023 supposedly to allow multiple bookings. The app is now hopeless. It does best allowing you to delete appointments (which you had to ring their hotline to do in the past). However it's useless trying to make appointments (the main intention).
Inexplicably, it doesn't allow people to book Tuesdays (which I need) but keeps booking me into Mondays. When you try to Edit, it only allows editing of time but not date. If you accidentally book the wrong date (happened to me), you have to quickly cancel otherwise get charged a penalty if CarePro has been assigned.
I have no choice but to ring them up to make simple appointments and the customer service will always try to direct you to their app. If the app worked, I'd be happy to use it. I don't enjoy paying international charges each time as I live overseas! And their call centre can be pretty difficult to get through at times. But rather than risk making the wrong appointment AND then having to pay penalty for cancellation once CP is assigned, I have to waste my time calling.
I have reported multiple times with videos and screenshots but up till now, it's been at least 6 months and nothing. Each time the customer service will give me the same FAQ responses e.g., delete app and reinstall, close app and relaunch, reboot phone, etc. They keep assuring me that it's being fixed but if they were serious, they'd have fixed it by now. But no, they're only interested in signing up new customers yet not being able to handle the volume of bookings.
Inexplicably, it doesn't allow people to book Tuesdays (which I need) but keeps booking me into Mondays. When you try to Edit, it only allows editing of time but not date. If you accidentally book the wrong date (happened to me), you have to quickly cancel otherwise get charged a penalty if CarePro has been assigned.
I have no choice but to ring them up to make simple appointments and the customer service will always try to direct you to their app. If the app worked, I'd be happy to use it. I don't enjoy paying international charges each time as I live overseas! And their call centre can be pretty difficult to get through at times. But rather than risk making the wrong appointment AND then having to pay penalty for cancellation once CP is assigned, I have to waste my time calling.
I have reported multiple times with videos and screenshots but up till now, it's been at least 6 months and nothing. Each time the customer service will give me the same FAQ responses e.g., delete app and reinstall, close app and relaunch, reboot phone, etc. They keep assuring me that it's being fixed but if they were serious, they'd have fixed it by now. But no, they're only interested in signing up new customers yet not being able to handle the volume of bookings.
Show more
Very satisfied with the entire process
Will definitely consider homage again
Really helpful apps
The provider contact us before change anything
Ensured a waiver but charged still
I did a short teleconsultion 3 weeks ago and was ensured by the staff that everything will be waived off bec medicine couldn't be delivered on time. However still being charged despite sending them email, which they didn't reply at all....highly unrecommended
Lagging
Whenever I want to sign up asking me to do verification contact number. Key in my number but didn’t receive any code number. Am i the only one has this issue
Home care for Seniors
Homage app is really good easy to use and comprehensive well done
Great app
Thanks Homage for providing professional and reliable services consistently!
Amazing
Absolutely great service. I will use it again
Medical Escort and Response from Homage Team
The response from the Homage Team in arranging for my requirements has been extremely excellent and timely. The follow up and follow through is also commendable.
The support provided by Shalini has been amazing and will continue to use the services provided.
Thank you to the team .
The support provided by Shalini has been amazing and will continue to use the services provided.
Thank you to the team .
Poor customer service
The carers are good but customer service is appalling, charging of packages is poorly conducted with ridiculously short validity periods (1 month) resulting in customers losing money on expired packages. Response to queries extremely slow.
Need to call them to make amendments
And it’s very hard to get to talk to someone over the phone. Only the sales team picks up and they can’t do amendments to help you. Nobody picks up if you are an existing customer and it says they will call you back within 3 working days when u need them to amend their mistake with your booking so u can look for a carer in 2 days. I was told by a care provider that the available appointments do not show up so they don’t know they are available for bookings so it leaves us feeling nervous after paying for 40hrs and only 2 or 3 appointments taken up. I won’t recommend this. It has been so frustrating for me.
Show more
