Home-In took the stress out of buying my first home
I expected that the process of buying my first home was going to be complicated and overwhelming but Home-In made it clear and actually enjoyable.
The platform guided me through every step, making it obvious what I needed to do next and informed me along the way.
The user experience was excellence and whenever I had questions or needed help navigating more complex conveyancing matters, the support teams were responsive and easy to deal with.
Would recommend Home-In to anyone buying a property.
The platform guided me through every step, making it obvious what I needed to do next and informed me along the way.
The user experience was excellence and whenever I had questions or needed help navigating more complex conveyancing matters, the support teams were responsive and easy to deal with.
Would recommend Home-In to anyone buying a property.
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Mostly good
Mostly easy to access and use. My only really complaint is the multiple chats got a bit confusing, and when uploading documents it was hard to work out if they had been reviewed or not a simple tick icon or separating incomplete documents from completed and submitted might make it easier for both parties to review.
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The Most Unprofessional Conveyancing Service You Can Get
I had a very poor experience with Home-in.
From the beginning, communication was almost non-existent. I never received an initial welcome letter or any clear outline of the process or key timelines. Important dates were never communicated, which made the entire process stressful and uncertain.
After uploading a signed contract, I didn’t hear anything for over a week. I had to call and follow up myself, only to find out they had somehow missed my contract entirely. This set the tone for the rest of the experience — every task required multiple follow-ups just to get any action.
There was no proactive communication, no meaningful advice, and no sense of urgency from the conveyancer. It felt like I was managing the entire process myself.
To make matters worse, they accidentally sent our personal information to an unrelated conveyancer, which is a serious breach of trust and completely unacceptable.
Overall, the service lacked professionalism, communication, and basic competence. I would not recommend Home-in to anyone looking for a reliable or stress-free conveyancing experience.
From the beginning, communication was almost non-existent. I never received an initial welcome letter or any clear outline of the process or key timelines. Important dates were never communicated, which made the entire process stressful and uncertain.
After uploading a signed contract, I didn’t hear anything for over a week. I had to call and follow up myself, only to find out they had somehow missed my contract entirely. This set the tone for the rest of the experience — every task required multiple follow-ups just to get any action.
There was no proactive communication, no meaningful advice, and no sense of urgency from the conveyancer. It felt like I was managing the entire process myself.
To make matters worse, they accidentally sent our personal information to an unrelated conveyancer, which is a serious breach of trust and completely unacceptable.
Overall, the service lacked professionalism, communication, and basic competence. I would not recommend Home-in to anyone looking for a reliable or stress-free conveyancing experience.
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DONT USE THEIR SERVICE
I got offer from cba $699 for contract review. Please stay away from this app nobody will respond you. My settlement is due soon and from last 3 days I am waiting for someone to get back to me. I have tired to ring everywhere and nobody has responded me, I have texted 10 times in help section nobody responds. It says my team as SLK lawyers trust me stay away, it has given me so much stress nobody gets back to you.
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Great app and support
At the first was very confusing when contract was uploaded, what next, what to do. But our lender help with using then we knew we can easily contact via messages if any questions. ALL team was helpful and supportive. Definitely was HUGE help for someone like us first home owners. Thank you to all of you to be for us.
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Response from developer
Hi. Thanks for taking the time to review the app, and we’re glad to hear that you ended up enjoying your first home purchase with Home-in. We apologise for the initial issues you ran into, if you wanted to provide more information, please get in touch with our support team at support@home-in.com.au! Thanks, Team Home-in 🏠
A great experience
Really impressed with how streamlined the whole Home-In process was. The team were very responsive and efficient in dealing with my queries along the way. Links well with CBA home loan. Strongly recommended.
Response from developer
Hi, thank you for sharing your positive experience with Home-In! We're delighted that our streamlined process and responsive team made your home buying journey enjoyable. If you have any more questions or need assistance, feel free to reach out. The Home-in Team 🏘️
Thank you
I want to thank you and all of your team to help us.
It was a good choice and decision for us to working with you and we're so happy with the progress.
As I'm a Software Developer, I found your application very helpful and user friendly specially for me that I'm not very familiar with some rules.
It was a good choice and decision for us to working with you and we're so happy with the progress.
As I'm a Software Developer, I found your application very helpful and user friendly specially for me that I'm not very familiar with some rules.
Response from developer
Hi Hamid, we want to thank you for using the Home-in app and for trusting us with your home buying journey. We are glad you enjoyed your experience with us. Congratulations on your property purchase and we look forwards to helping you get your next home one day. Team Home-in 🏘️
Fantastic
Absolutely incredible app! I’m not sure I could’ve bought my property without in-home holding my hand through the process. Thank you!
Response from developer
Hi, thanks for taking the time to leave us a review. We are very glad to hear that we you had a good home buying experience with Home-in. Our team is always ready to help whether this is your first home buying experience or whether you are a veteran buyer. We look forwards to helping you again in the future. All the best, Team Home-in 🏘️
The only way I’ll do conveyancing from now on…
Seamless. Simple. Supported. Straight forward. Settlement. Stress-free.
Super easy to use and took the anxiety and effort away from what is traditionally, a complex and challenging process where you need many parties and lots of steps and manual documents. Helped to make our home buying, dare I say it - fun!
Super easy to use and took the anxiety and effort away from what is traditionally, a complex and challenging process where you need many parties and lots of steps and manual documents. Helped to make our home buying, dare I say it - fun!
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Response from developer
Hi Grey, congrats on the new house and thanks for the great feedback. We are so glad you enjoyed your experience with Home-in ! We look forwards to helping you again in the future 🏠
Frustrating and slow
As a user of the Home-In app and desktop version, I have to say that my experience was quite disappointing. Firstly, the app interface was not user-friendly and the navigation was difficult.
This made the process frustrating and time-consuming.
In addition, the customer service was subpar. When I had issues with the app or questions about the properties, I found it difficult to get in touch with a representative. The response time was slow, and different representatives dealing with the buying process. It's very different from having a proper conveyancer to contact.
Overall, I would not recommend Home-In to anyone looking to buy/ sell a property. The poor user interface and lacklustre customer service all make for a frustrating experience.
This made the process frustrating and time-consuming.
In addition, the customer service was subpar. When I had issues with the app or questions about the properties, I found it difficult to get in touch with a representative. The response time was slow, and different representatives dealing with the buying process. It's very different from having a proper conveyancer to contact.
Overall, I would not recommend Home-In to anyone looking to buy/ sell a property. The poor user interface and lacklustre customer service all make for a frustrating experience.
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Response from developer
Thank you for leaving us a review. Your feedback can help us shape the direction of our app - if you are willing to give us more in-depth feedback to help us troubleshoot any outstanding issues, please reach out to us. You can do this via the ''Get in touch'' section in-app. Thanks, Team Home-in
Over promised and under delivered
The app promises a lot, making the home buying experience easy and overall providing support throughout the whole process. In reality, it’s far from that.
• The app itself is clunky, often getting stuck on screens, needing to be forced closed and reopened. It is clearly lacking development and not up to the standard you would think.
• Communicating with the parties you need to us extremely frustrating. The only way to contact anyone is to send a generic message to your “buying assistant” through the app and waiting for a reply. You have no direct link to your conveyancer, and no phone number to call and speak to a human.
• The process through the app actually felt more clunky and more onerous than simply going through these steps myself. For someone who has never purchased before, I can see the appeal, however for most, the app actually complicated and slows down the process.
• The app itself is clunky, often getting stuck on screens, needing to be forced closed and reopened. It is clearly lacking development and not up to the standard you would think.
• Communicating with the parties you need to us extremely frustrating. The only way to contact anyone is to send a generic message to your “buying assistant” through the app and waiting for a reply. You have no direct link to your conveyancer, and no phone number to call and speak to a human.
• The process through the app actually felt more clunky and more onerous than simply going through these steps myself. For someone who has never purchased before, I can see the appeal, however for most, the app actually complicated and slows down the process.
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Response from developer
Hi Joshua, so sorry to hear about your experience. We have recently release a new version of the app and hope to have addressed some of your concerns. Will will pass on your feedback to continue improving our app. You can find your Buying Assistant and Conveyancer's phone numbers by navigating to the Team section in your 🏘️ Home tab and then clicking on the name of your conveyancer or buying assistant to see their details. If you’re ever unsure, please send us a chat through the Get In Touch section of the app 😊
Conveyancing done right
Home-In makes the process of buying (namely conveyancing) super easy. I’ve had a contract negotiation done in the palm of my hand and the legal team I was paired with explained things super easy - I just clicked yes or no to things they found in the contract.
I actually enjoyed opening up this app to see how the contract negotiation was going on. I never thought I’d say that having gone through the ‘old school’ way in the last.
Also, the six hour turnaround time on contract reviews gave me confidence to wait until late in a home buying process to reach out, saving time and money.
I actually enjoyed opening up this app to see how the contract negotiation was going on. I never thought I’d say that having gone through the ‘old school’ way in the last.
Also, the six hour turnaround time on contract reviews gave me confidence to wait until late in a home buying process to reach out, saving time and money.
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Response from developer
Hi there, Thank you for taking the time to write this review. We are so glad you had such a positive experience with Home-in. We value this feedback and look forward to continuing to improve our user experience for future customers. Team Home-in
Wouldn’t use it again
Bottom line, my home-in experience was fine, but I wouldn’t use it again.
Pros:
* Mostly very easy
* Never had to speak to anyone
* No issues arose during settlement
* Cheap (heavily discounted because I was using CBA for my loan, and they own the app)
* Checklists!
Cons:
* Only two complimentary contract reviews, and they force you to agree to use them for settlement before they’ll provide those (and if you don’t eventually settle through them, they’ll retroactively charge for those contract reviews)
* Very impersonal
* Little/poor actual communication during the process
* Document download/upload process was a little difficult, and I had to transfer things to a PC at one point so I could fill it out
* Feels a bit weird writing the home-in details into documents at the real estate agent
This was my second experience purchasing property and although the whole process went fine, I had a much better/easier experience the first time around (ie without home-in), and felt more valued as a client. Without the discount it also would have been more expensive than what I paid last time, and I got less for it. I wouldn’t recommend this app to anyone, but I would tell them about it, especially if they were interested in a good deal (due to the huge discount when also getting a CBA loan).
Pros:
* Mostly very easy
* Never had to speak to anyone
* No issues arose during settlement
* Cheap (heavily discounted because I was using CBA for my loan, and they own the app)
* Checklists!
Cons:
* Only two complimentary contract reviews, and they force you to agree to use them for settlement before they’ll provide those (and if you don’t eventually settle through them, they’ll retroactively charge for those contract reviews)
* Very impersonal
* Little/poor actual communication during the process
* Document download/upload process was a little difficult, and I had to transfer things to a PC at one point so I could fill it out
* Feels a bit weird writing the home-in details into documents at the real estate agent
This was my second experience purchasing property and although the whole process went fine, I had a much better/easier experience the first time around (ie without home-in), and felt more valued as a client. Without the discount it also would have been more expensive than what I paid last time, and I got less for it. I wouldn’t recommend this app to anyone, but I would tell them about it, especially if they were interested in a good deal (due to the huge discount when also getting a CBA loan).
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Best App for home buyer
I am the first home buyer, I was really impress with the service I received. App was very simple to use, guide me step-by-step for everything that need to complete for buying my first home. Definitely recommend this app.
Wow!
Where has this tool been my adult life?! I’ve moved and bought every few years the last decade. What an amazing tool to streamline a process you would think I’d have nailed by now, but alas - before HomeIn - always remained painful and opaque.
Easy to use
Highly recommended. All laid out for you. I was concerned about communication but responses were quick and professional. Also cheaper than doing it the “old way”.
Brilliant Application
This app and the teams supporting it are outstanding. The whole conveyancing process was simple, the team answered all questions promptly , they kept me informed at all times and everything relating to costs for the service was presented in a simple and easy format which made it easy to understand. Having the linkage with the bank also made things very simple. If you are looking for conveyancing service I would recommend using this application and the services it supplies.
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The best app for home buying.
This app was unbelievable. It walked me through my home buying experience. You can message your conveyancer in the app which is so handy. It has tips and guidance documents to help you through the process.
Makes buying a home simple
This app makes buying a new home a breeze. It takes the process and breaks in down into stages and steps for you to complete. If you get stuck there are helpful knowledge articles or you can just message your buying assistant via the app to get any questions (no matter how small) answered. Have already been recommending to other first home buyers.
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Helping me buy my first home
I’m looking to buy my first home and the process is very foreign. The legalese in home purchase contracts is most foreign of all.
I’m finding the Home-in app useful to understand what to do when. The conveyancer who I spoke with was great. Very down to earth and helped me push back on bluster from the real estate agent.
I still missed out on the first property I bid on. The app helped me with what to do, but I wasn’t confident so I was slow in making an offer and counter-offer. I’ll be much quicker next time. Practice makes perfect. Nice that the price includes two tries, and then subsequent property advice is not expensive.
I’ll keep using this app.
I’m finding the Home-in app useful to understand what to do when. The conveyancer who I spoke with was great. Very down to earth and helped me push back on bluster from the real estate agent.
I still missed out on the first property I bid on. The app helped me with what to do, but I wasn’t confident so I was slow in making an offer and counter-offer. I’ll be much quicker next time. Practice makes perfect. Nice that the price includes two tries, and then subsequent property advice is not expensive.
I’ll keep using this app.
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