Still pitiful
I can now access the app, but can’t sign in. I’m being asked to enter a verification code and have yet to receive it.
Terrible App
App is way too buggy. I'll be switching banks, can't even access my money on the app and had them decline my card for $12 at a GAS STATION this is an everyday problem and it's ridiculous.
Nonfunctional
After dismissing multiple error messages on the launch screen, the sign in gives another error mid-authentication flow and forces the user to log out.
I’ll chalk it up to their questionable choice to use react native, which in hindsight explains all the error messages.
If this app wasn’t linked directly from the HBCU website, I’d think that this was actually a fairly decent phishing attempt.
I’ll chalk it up to their questionable choice to use react native, which in hindsight explains all the error messages.
If this app wasn’t linked directly from the HBCU website, I’d think that this was actually a fairly decent phishing attempt.
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Cannot access my account
I go to the app and it says to update, but theres no update to download. Fix this please
The app is not working
The app ( HomeBase CU)states I need an update and press to install update and I did! Then it states open app and it does the same thing over and over. I tried to delete and reinstall and got the same results! What gives?
Should have kept the smart card app
The notifications/alerts for each transaction does not work as it should.
The smart card app was great to get alerts incase card info was compromised or stolen
The smart card app was great to get alerts incase card info was compromised or stolen
Put your money elsewhere!
I have had this bank for decades and am so tired of being locked out of my account by them and not receiving my debit card without requesting. I create a new password and register using FaceID and it works for the day. The next day the FaceId is gone. I enter my verified autosaved password and get the “can’t validate your account”. I hit “reset password” and enter my saved “incorrect” password and it says “you can’t reuse your password” which means the password was correct after all. So now I have to wait until Monday during business hours and call them to access my account.
This has happened to me multiple times in the last two years under fort lee and under Homebase. I have NEVER had this issue with any other bank before. They have also limited the amount of money I can withdraw via transfer etc. I will be withdrawing all my money and closing my account for good next week!
This has happened to me multiple times in the last two years under fort lee and under Homebase. I have NEVER had this issue with any other bank before. They have also limited the amount of money I can withdraw via transfer etc. I will be withdrawing all my money and closing my account for good next week!
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These ratings are suspicious
This bank and their app is the worst financial partner I’ve ever had. Ever. Even worse than crypto apps. Its unstable. I constantly get locked out mid-transaction. The Face ID constantly gets deactivated. The website is hard to navigate and doesn’t make it easy to move your funds. The internal and external transfers limits don’t match what’s listed on the website. It’s incredibly hard to get money out. And the monthly limitation of only being able to transfer $5000 seems ridiculous. When I called them I was told that to withdraw or transfer more I’d have to physically go into a bank and write myself a cashiers check. I’ve been banking with them since 1997. I’m withdrawing my money as I have no confidence that I’ll be able to access money when I need it.
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App needs updating
I always have problems with this app, right now I can not even access the app.
It freezes up can’t even get it to open
I update the older app and now it freezes up. I cant even open the App...
Blank white screen
App no longer loads. Getting blank white screen.
Works Great
Easy to use. 🙂
CP FEE
This bank is stealing from me. I got $175 with fees . I need my money back. It’s protection things that y’all suppose to take from my saving account.
Ridiculous
In the last month this app has degraded to useless. Open app it says I have no network connectivity. I am on wifi as well as cellular. I have to go into settings cut wifi off before the app will open. Please fix this so I can use the app again with confidence
Not so good
Unreliable, isn’t allowing me to make internal transfers. And won’t say why
Crappy app
Stays on the loading screen forever. I restarted my phone and the app does the same thing
Touch ID support
Update: Thank you for adding the option for Touch ID. Is it possible for Apple Pay use o be implemented?
The improvements on this app have helped quite a bit. Is there a possibility of Touch ID support coming to the iOS version in order to provide faster login? That would be awesome.
The improvements on this app have helped quite a bit. Is there a possibility of Touch ID support coming to the iOS version in order to provide faster login? That would be awesome.
The recent update process October 13-17, 2016
The recent update process was very eye opening and very inconvenient. I realized that there is not an automated telephone number in place to check my balance. That is something that should seriously be considered. I think other means should have been in place (besides going to an ATM to check my balance) during the time the entire system was down. If at all possible the updates could have been done in increments as to not impact the customers so greatly. Signing back in after the update was NOT smooth for me. With the update I expected the the website would work even better. I didn't really have a problem with it before. I understand the need for improvements but at this time I am not seeing how the update provided that.
After using it a little while longer I will come back and update my review. I do appreciate the fact that you made the updates with the customer in mind I just think that it could have been handled a little better. Thank you.
After using it a little while longer I will come back and update my review. I do appreciate the fact that you made the updates with the customer in mind I just think that it could have been handled a little better. Thank you.
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Mobile deposit
I don't have the option for a mobile deposit. The picture shows the option but my app does not have this option.
Annoying
Looks like a trivia game, 100 security question and at the end, I wasn't allow to see my account, ridiculous. Don't work at all.
