Hit or miss
Sometimes it works and sometimes it doesn’t, which is disappointing
Worse Update ever
The old version of the app was very good, not only basic arming and disarming the system, but it also have all the notification history very accurate. Every time there is some alarm triggered immediate notification.
However, you developers messed it up. You remove all the good old versions and updated to this full of bug version, this doesn’t even work for simple notification.
There is no accurate History of arming and disarming.
Notification is literally hit or miss.
And FYI, I check my notification settings my phone settings multiple devices it’s correct.
What an disappointment.
However, you developers messed it up. You remove all the good old versions and updated to this full of bug version, this doesn’t even work for simple notification.
There is no accurate History of arming and disarming.
Notification is literally hit or miss.
And FYI, I check my notification settings my phone settings multiple devices it’s correct.
What an disappointment.
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Decent app
All I use the app for to is to arm and disarm our (pretty basic) alarm, and it works fine for that purpose. I wish the app wouldn’t tell me I need to log in again every time I open it, though. The pop-up screen has to be cleared, and just seeing the log-in screen would make it clear that step was necessary. If I’m trying to disarm the system in a hurry, this wastes precious time.
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So light weight
App does not provide status on the individual zones/sensors connected to the system. Can’t tell if the front or back door opens. Local installer had no thoughts on how to make it work either.
Password
How do I reset the password?
It’s ok.
I wish this app allowed me to set for stay and not just away.
Horrible
Horrible. This is a crappy app that has never worked properly and I’ve had to use it for over 3 years now. It’s always a massive failure.
Terrible!!
Used if for a couple years with little trouble. However now I just kicks me out EVERY time I try to log in. So frustrating. I can’t set an alarm, disarm, nor see anything else. This is a terrible AP and I would avoid any company that uses it. Ask first!
App not useful
Have had this app for several years, but recently it will not allow us to log in and set the alarm. Also, when attempting to access the app it doesn’t recognize my email address and doesn’t recognize my login information. How can all this be resolved?
NEVER WORKS RIGHT.
It’ll say the space is armed when it is not. Never accurate. Really scary for a security app. Fix it!!
Works for me
I have had this for 6 years on a house in Georgia, and I live n Florida.
It works every time, when someone opens the door in Ga. I am notified immediately, and when they lock and leave I get a notice immediately.
Not sure why these other people are unhappy my first guest it was poorly installed.
Georgia Deer hunter
It works every time, when someone opens the door in Ga. I am notified immediately, and when they lock and leave I get a notice immediately.
Not sure why these other people are unhappy my first guest it was poorly installed.
Georgia Deer hunter
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Bad bad bad
Super bad
I’d Give Zero stars if possible
Absolutely the most frustrating and poorly functioning app you can find.
Worst system ever
If I can give it zero stars I would. This “app” is crap. Will not engage with the system, even if you are right on top of it. Tech support, or lack there of says I need a new device to connect because my iPhone 12pro is out of date and needs to be upgraded. And if I am so unhappy I can just go out and get something else. This system is a sham!!!!
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The worst!!
Horrible app!!! Never works!!!
UPDATE
This app needs general maintenance, and updating. Works sometimes, but more problems more frequently recently. Just fix it. We pay you to secure our house. It’s easy to find a new provider.
Review about app
Dont try to use this app
Horrible—Useless
If you prefer to use an app instead of the wall unit, go with another company that does not use this app. It often will not set the alarm. So if you have left the house, you must go back and use the wall unit. If you think it has worked, it frequently displays the wrong status. It only has an Away option, so you can’t attempt to use the app when you’ve already climbed in bed. But, if the away option is any indicator, a stay option probably would not work either. Again, if you want to use an App to operate your alarm, choose a security company that does not use this one.
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Garbage
This thing has never, ever worked. I wish I could give zero stars. And I have paid hundreds and hundreds of dollars to my dealer’s rep to come out and diagnose, upgrade, change components, buy new components, try different methods like cellular versus Wi-Fi, you name it. It has never worked. This app and this alarm system are both garbage.Do you yourself a favor and get Ring or Google Nest. I have zero problems with remote use of those technologies in the same location.By the way, one of the many, many, many things we have done to troubleshoot the system is out of the jumper cable as suggested by the developers and buy one other reviewer here. That also didn’t work.
I also do not get text or email notifications of anyone arming or disarming the panel. Also, I have no history most of the time in the app, even though there were contractors there that I was forced to give the code to on many separate occasions.
As I said, garbage.
I also do not get text or email notifications of anyone arming or disarming the panel. Also, I have no history most of the time in the app, even though there were contractors there that I was forced to give the code to on many separate occasions.
As I said, garbage.
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Won’t open
Useless. Doesn’t respond to password or touch id.
