Won’t load retry error
Trying to learn
👌
Par contre, dommage qu’il ne soit pas possible d’imprimer des fiches recettes 😔, c’est le seul point négatif que j’ai trouvé à cette application
Response from developer
Merci pour votre commentaire positif ! Nous sommes ravis d'apprendre que vous trouvez l'application excellente, bien conçue et facile à utiliser. Nous apprécions également votre suggestion concernant la possibilité d'imprimer les fiches recettes. Nous comprenons combien cette fonctionnalité serait pratique pour les utilisateurs qui préfèrent une version imprimée pendant qu'ils cuisinent, et nous transmettrons votre commentaire à l'équipe concernée pour examen. Merci d'avoir pris le temps de partager votre expérience avec nous ! - HomeID Team
App only worked during the initial setup
I have restarted it countless times and repeated the connection process over and over again, but nothing works.
The air fryer appears at first and recognizes the Wi-Fi network, but it doesn’t get any further. It keeps loading until eventually displaying an error.
Response from developer
Thank you for bringing this to our attention. I understand how frustrating it must be that the HomeID app successfully connected to your air fryer during the initial setup, but now continuously shows the appliance as offline despite multiple restarts and repeated connection attempts. We're sorry you're experiencing this issue. Based on your description, it appears that the initial pairing was successful, but the air fryer is unable to maintain or re-establish its connection with the HomeID app and your Wi-Fi network. Please try the following troubleshooting steps: Ensure your smartphone is connected to a stable 2.4 GHz Wi-Fi network, as some appliances may not support 5 GHz networks during setup. Move the air fryer closer to your router temporarily to rule out signal strength issues. Remove the appliance from the HomeID app and perform a complete re-pairing process. Restart your router, then reopen the HomeID app and try connecting again. Check that the HomeID app is updated to the latest version available on your device. Verify that Bluetooth and Location permissions are enabled for the HomeID app during the setup process. If the issue persists after completing these steps, please contact PhilipsHomeID.Support@versuni.com and provide your username, copy of review, airfryer model number, smartphone model and operating system version and a screenshot of the error message displayed in the app. This information will help the support team investigate the connectivity issue further and provide a more specific solution. We apologize for the inconvenience and appreciate your patience as we work to resolve this with you. - HomeID Team
Air fryer
Response from developer
Thank you for your positive feedback! We're delighted to hear that you're enjoying oil-free frying and getting great results with your Airfryer. We appreciate you taking the time to share your experience. - HomeID Team
Sijo Thomas
Didn’t work with my iPhone
App never works for airfryer
Não consigo conectar
Response from developer
Obrigado pelo seu feedback. Lamentamos saber que está a ter problemas em conectar o dispositivo. Compreendemos o quão frustrante pode ser quando o processo de configuração não funciona como esperado, especialmente quando está ansioso para começar a usar o produto. Certifique-se de que o seu telemóvel está conectado a uma rede Wi‑Fi estável de 2.4 GHz, que o Bluetooth está ativado, se necessário, e que tanto a aplicação como o firmware do dispositivo estão atualizados. Se o problema persistir, tente reiniciar o dispositivo, o router e a aplicação antes de tentar a conexão novamente. Se ainda assim não conseguir conectar, por favor, entre em contato com PhilipsHomeID.Support@versuni.com , fornecendo detalhes do modelo do seu dispositivo, o nome de utilizador usado nesta avaliação e os passos que já tentou para que possamos ajudar. - HomeID Team
HomeID
Stopped working
Series & Model Number doesn’t match
Terrible UI and slow app
Latest update
Slowwwww
Don't buy philips wifi airfryer
I can find the exact model in the app, and I only have the option to choose the HD928X. When I try to connect, it keeps saying every time, "Unable to join Philips setup Wi-Fi." for a feature that they heavily advertise and are proud of, this sucks. I'm returning it if it doesn't get fixed within two days.
Do not buy Philips Wi-Fi air fryers.
Search
Response from developer
I'm saddened to hear that the search function isn’t providing you with the correct results. Please be advised that recipes vary depending on the country and recipes shared by other users. Please share a screenshot of the dish name(s) you tried searching for, along with a screenshot of the actual recipe and the results that appeared, by emailing them to PhilipsHomeID.Support@versuni.com Thank you, HomeID team
Bug de l’application
Je reçois ce jour votre réponse me demandant la référence de mon appareil Philips. Je possède un air Fryer d’une autre marque mais avec lequel je peux suivre les recettes partagées par les membres de votre application et partager mes propres recettes. A ce jour le problème n’est pas résolu lors d’une création de recettes. On ne peut toujours pas accéder à la fenêtre de la description des différentes étapes et donc pas proposer de nouvelles recettes. C’est dommage. Je ne peux pas faire de copie écran puisque en appuyant sur « ajouter une étape » la fenêtre clignote et se ferme au lieu de s’ouvrir pour écrire…. Pouvez vous corriger ce bug ? Merci de me tenir au courant
Response from developer
Je reconnais votre expérience dans la création et le partage de recettes. Je suis également ravi d'apprendre que l'application prend en charge la découverte et la personnalisation des recettes partagées. Pour vous aider, veuillez partager le numéro de modèle de votre appareil et un court enregistrement d'écran du problème à PhilipsHomeID.Support@versuni.com Merci, l'équipe HomeID
Inconvenient Registration process
Response from developer
I understand your concern with the registration flow becomes challenging when you are unable to have the same username. To further assist you, please share your device model number and a short screen recording the issue to PhilipsHomeID.Support@versuni.com Thank you, HomeID team
Airfryer
Response from developer
Fico feliz em saber que o seu Airfryer atende às suas expectativas e traz satisfação à sua rotina de culinária! Obrigado, equipa HomeID
