Won’t load retry error
Trying to learn
👌
Par contre, dommage qu’il ne soit pas possible d’imprimer des fiches recettes 😔, c’est le seul point négatif que j’ai trouvé à cette application
Response from developer
Merci pour votre commentaire positif ! Nous sommes ravis d'apprendre que vous trouvez l'application excellente, bien conçue et facile à utiliser. Nous apprécions également votre suggestion concernant la possibilité d'imprimer les fiches recettes. Nous comprenons combien cette fonctionnalité serait pratique pour les utilisateurs qui préfèrent une version imprimée pendant qu'ils cuisinent, et nous transmettrons votre commentaire à l'équipe concernée pour examen. Merci d'avoir pris le temps de partager votre expérience avec nous ! - HomeID Team
App only worked during the initial setup
I have restarted it countless times and repeated the connection process over and over again, but nothing works.
The air fryer appears at first and recognizes the Wi-Fi network, but it doesn’t get any further. It keeps loading until eventually displaying an error.
Response from developer
Thank you for bringing this to our attention. I understand how frustrating it must be that the HomeID app successfully connected to your air fryer during the initial setup, but now continuously shows the appliance as offline despite multiple restarts and repeated connection attempts. We're sorry you're experiencing this issue. Based on your description, it appears that the initial pairing was successful, but the air fryer is unable to maintain or re-establish its connection with the HomeID app and your Wi-Fi network. Please try the following troubleshooting steps: Ensure your smartphone is connected to a stable 2.4 GHz Wi-Fi network, as some appliances may not support 5 GHz networks during setup. Move the air fryer closer to your router temporarily to rule out signal strength issues. Remove the appliance from the HomeID app and perform a complete re-pairing process. Restart your router, then reopen the HomeID app and try connecting again. Check that the HomeID app is updated to the latest version available on your device. Verify that Bluetooth and Location permissions are enabled for the HomeID app during the setup process. If the issue persists after completing these steps, please contact PhilipsHomeID.Support@versuni.com and provide your username, copy of review, airfryer model number, smartphone model and operating system version and a screenshot of the error message displayed in the app. This information will help the support team investigate the connectivity issue further and provide a more specific solution. We apologize for the inconvenience and appreciate your patience as we work to resolve this with you. - HomeID Team
Air fryer
Response from developer
Thank you for your positive feedback! We're delighted to hear that you're enjoying oil-free frying and getting great results with your Airfryer. We appreciate you taking the time to share your experience. - HomeID Team
