The service and system are absolute garbage and a waste of money.
I’m not giving it a zero only because the lowest rating is one star, but the system is absolute garbage. Customer service is useless, and the devices disconnect constantly; I’m starting to suspect the service center disconnects them on purpose so you’re forced to call and have a technician come out—just so they can charge you for the visit. Once you sign the contract, you can't cancel it, even if you offer to pay for the equipment. I’m just waiting to finish paying off the gear so I can uninstall it and throw it in the trash, since it doesn't work. It’s better to buy the equipment yourself and monitor the system on your own—it’s cheaper and more reliable. Think a million times before signing up with this company; it’s total garbage and a waste of money.
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Terrible
Everything works fine during initial setup…then things go haywire…app crashes…features stop working …call to try and reach someone and they want to troubleshoot over the phone. But they NEVER have a problem taking your monthly payment
Garbage
Complicated too many settings this is not straightforward , it’s not like ring camera . behind technologically speaking. Very Poor customer service expensive installation. Left a bad taste. It came with our house when it was built so it was already installed
App trouble
App glitch and says front door is unlocked when it’s not and won’t allow me to lock the door from the app
False Promises On Initial setup
These devices will never worth for their charges, if you change local WiFi password it’s not easy to setup password again. They will charge around $200 to connect.
App lags super bad
The app fails to send commands to my panel. I’ve ruled out internet connection/speed. It’s failed to send commands over 20 times in a row. I literally have to set my alarm by the panel vs the app. Therefore the app is pretty useless!
It no longer connects to any of my devices and support is no help!
Is there any updates available perhaps to fix any bug issues within the app itself.
It no longer connects to any of my devices and support is no help!
Is there any updates available perhaps to fix any bug issues within the app itself.
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Garbage
Absolutely nothing works. Not the app, not the website. Do not sign up and get locked in to any sort of agreement with this company.
Waste of money
Been with them 4 years and just waiting til paid off and use a better provider. The app has become useless and it’s been weeks and I can’t even log in to my acct on the app. Able to log in via website with no issues but noting with app. Just constantly loads and cannot get signed in.
Worst app
No features that are useful at all
Needs Update
This app is not user friendly, it should be more easy to navigate to look for anything you need to change and/or view.
TERRIBLE
I can’t even arm my security system
App usage
It takes a long time to arm and disarm can you guys work on the app? I spent 20 minutes waiting to get my house armed before leaving and the same just to disarm! It’s annoying.
Antiquated
Horrible app. Feels like tech from the 90’s. Not very intuitive, can’t personalize functions. Worthless.
Poor
I wish to cancel subscription
Does not work
Does not work properly and shows wrong status, commands to open main door works when it feels to work. No concrete solution from HomePro support team. I am not satisfied with this.
Glitches
Doenst sync with my alarm system daily there are a ton of glitches with this app
Arm Away
I would like to update that when going out Home pro suddenly stopped working and app didn’t even execute the command to arm away successfully even though our network was good and everything was fine. Home pro ruined our plans of going out for new year eve and I ended calling customer service with no luck(call got disconnected) BUGGY APP AND WORST CUSTOMER SERVICE EVER.
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HomePro bad quality
Always having issues with app
Garbage system and service
They tell you it’s a home security system what they don’t tell you is if doesn’t monitor anything but three doors unless you pay more and the system goes off and on like crazy in a 24 hour period it went offline and back online like 14 times and spent more time offline then on line.
Logged out
I forgot my password and the app logged me out. When trying to retrieve my password it sent an email directly into a bottomless pit. It won’t let me create a new account and it wont let me reset the app on my phone. My family removed me from the system and created a new account for me to log in to and it still wants me to sign in to the account that doesn’t exist before I can do anything. In other words, it’s a garbage app and nobody would use it if they weren’t forced to.
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