Downloading circle of death - hasn’t finished - EVER
Don’t know still downloading after six hours???
Update locked me out
You change your colors and logo and that locked me out of my account. Great customer service there.
Updated and broke it
Homestreet updated their app with “new colors and logos” related to their merger with mechanics bank. It is now stuck in an endless loop requiring a new update to be downloaded, which then requires a new update to be downloaded, ad seriatim, ad nauseum, ad infinitum. As a business customer of Homestreet, their app was the one bright light in an otherwise dark technological desert. And now they broke it.
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check deposit doesn't work!!!!
check deposit doesn't work!!!!! what a bad design
Update - what?!
Could not use the app today - said it needed to update but the update never loaded.
Awful. Horrible. Terrible.
The app is awful. The bank is worse. Their customer “service” is a joke. The app is an example of what NOT to do in a banking app. When making a mobile deposit it takes so many clicks to get through the process! Two pages of instructions come up Every. Single. Time. you want to deposit a check. Taking photos is not automatic. Two more clicks to take a photo while you balance the phone and try to keep it aimed properly. We moved all of our business accounts there on the recommendation of a board member and I have regretted it every day since.
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Simple in a bad way
Don’t get me wrong, I love my HomeStreet branch, but this app is awful. Only the very, very basic functions and leaves so much to be desired. It’s the only thing that makes me miss Chase.
Love HomeStreet
I’ve been using HomeStreet for my business accounts and personal accounts for several years and it doesn’t get any better. Their customer service is old-school amazing! An “actual person” is always available to answer any questions I have. Emails are responded to within 15 minutes (usually 5 minutes.) They’re the best!
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Very poor design and function
This app is missing very key functionality (ie ability to type in your passcode) and is very redundant and clunky. Function is limited within the app, and there are many dead end pathways. On top of this, the bank itself forces users to reset passcode every 3 months, which can only be done via browser - but since you are unable to type your new passcode in, the system simply replies with “incorrect userID or passcode. Completely broken and this isn’t even the 7th problem I e had with it. I do not recommended this bank at all, definitely not the app.
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Great employees
Rosie is very helpful. I am lost without her.
Thank you for employing her.
Thank you for employing her.
Crashing
It keeps crashing when I try to deposit a check. I have the new iPhone 15pro so not sure if this is a new hardware issue or what.
Zelle
Why is there no Zelle option in Business Banking. Makes no sense
One Glitch or Another
Sometimes the app fails to use the enable face recognition feature.
Sometimes the app fails to log into the account even when the user ID and passcode are entered.
Sometimes the app won’t upload the picture of the front of a check you are trying to deposit — although it will upload a picture of the back of the check.
Sometimes the app won’t upload the picture of the back of a check you are trying to deposit — although it will upload a picture of the front of the check.
Routine actions like checking your balance or depositing a check become time sinkholes. I really hate the uncertainly and inconvenience this app has caused me. I plan to switch to another banks soon. I just thought people should know that if this glitchy app is having a bad day, brace yourself. Bad days are its normal state.
Sometimes the app fails to log into the account even when the user ID and passcode are entered.
Sometimes the app won’t upload the picture of the front of a check you are trying to deposit — although it will upload a picture of the back of the check.
Sometimes the app won’t upload the picture of the back of a check you are trying to deposit — although it will upload a picture of the front of the check.
Routine actions like checking your balance or depositing a check become time sinkholes. I really hate the uncertainly and inconvenience this app has caused me. I plan to switch to another banks soon. I just thought people should know that if this glitchy app is having a bad day, brace yourself. Bad days are its normal state.
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Mobile deposit
It works all the time. Thank you!
Tukwila Home Street
The Home Street branch in Tukwila WA has excellent customer service. Always friendly and helpful.
Online deposit
Their system for depositing checks remotely is horrible.
CEO
That’s best
Repetitive
App is easy enough to use, it’s just very repetitive regarding the instructions on how to deposit a check. I generally have to deposit several checks at a time and I really hate having to go through the instructions for every single check. It should only have to be done once per login.
Poor functionality
Often Fails to recognize endorsement on back of check. Will not deposit.
Banking with People
HomeStreet reminds me of growing up in the Midwest, where every banker knows your name, they don’t need your account number, and they look out for your money like it’s their own. Love HomeStreet Bank, personal and business...