Service appointment
Extremely easy and user friendly to make service appointment through the app. Estimated costs will also be shown. Great and keep it up.
Appointment Timing Issue
I’ve made an appointment through HondaTouch and it allowed me to select time stated in the apps. So I scheduled the appointment time at 12pm. When I arrived at the service centre, the staff told me the appointment time has changed to 2pm in their records, however there is no notification whatsoever received in regard to the changes. This seriously mess up our plan for the day terribly. If 12pm is the lunch hour, why make it an option for people to choose in your app. What is the purpose of bringing my car at 12pm and ask me to come again at 2pm? Luckily the reception at Honda accepted my car at 12pm but the service will still be done at 2pm. Please provide a satisfactory explanation on this miscommunication issue.
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New feature
This new feature very usable and very easy to make an appointment.
Not user-friendly
This app wasn’t built with the user in mind. For example, it is asking for the mileage - assuming we are in the car when booking for service. Another example is the service package - how the hell would I know? These are the things you should be figuring it out for us when we are booking for appointment. And for God’s sake, please integrate this app with Honda Touch. Having two apps just show how amateurish Honda Malaysia is.
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Schedule for appoinment for the first time via apps
Very quick & reliable apps
Provides the necessary
I have a copy of all my invoices in this app and i am able to make appointments as well. It does the basic things really well. Good job to Honda team. UI-wise, feels slightly dated.
Register as Company
I was trying to update the contact information for my car in Honda. I was advice to setup HondaTouch and update through there. After multiple times trying, found out that Company feature is still not available yet. Please, if it not ready. DO NOT enable it on the app yet. It very misleading
The Honda Touch app make available to other region
The Honda touch app should be made available to other region App Store or play store instead of Malaysia region only. If my phone is set to singapore, there is no Honda touch for Malaysia available for download. That is very limited.
Friendly user
Easy to use. Simple and convenient.
Honda HRV
Appreciate En Faiez of Honda USJ for his very pleasant and dedicated services rendered. Secondly I did mentioned that the HRV daytime running lights is yellowish on the 4th February 2025 and till today the is no response from Honda Malaysia for the replacement. To Honda Malaysia, I wish to know it is not under the warranty faulty parts? Thank you
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Save time to answer and pick option
direct question,easy and fast!
Convenient and user friendly
I’ve been using this app for few months now and it has made scheduling car service appointment much easier! The interface is intuitive and I can quickly find available slot at my preferred service center. What I like the most is real time availability,service history tracking and notifications.
Not wash my car properly
I sent my car for service and wash. But unfortunately they randomly wash my car and i still can see dust on the carpets and stain on the dashboard. I call the pic who handle my car. He himself vacum the car and wipe the stain .The person who is supposed to wash and vacumn the care should be blame for not serious about his work.
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Cannot login to Honda Touch
Currently, I frequently have issues logging in to Honda Touch. When I open the app, it always says, ‘Your session has expired. Please log in again.’ When I try to log in, an error message always appears: ‘Failed to parse the received server data.’ Can customer service help me?
This app is terrible.
I’m unable to access the app, no matter how hard I try. I keep getting an error message, no matter whether I’m registering or logging in.
Unable register
Useless if yours is a company car. Should give opportunity to register if one can provide all information provided. As the car is driven by specific driver and driver shud be able to know history of the vehicle and updated information like when to send the car for service if got recall.
Frustrating App
Cannot log in into my own account, keep saying owner ID already exist in system. Really wasting my time.
Rubbish apps
Don’t understand why Honda use such rubbish apps
Can’t download invoice
Hi, It’s great that I can see my invoice but it would be a lot better if I can download it too. Hope you can able this soon!
Can’t Log In..!!
Keep showing “Failed To Parse The Received Server Data”. But when I mange to log-in, it will not connect to the server. Showing no available dealer, cant book an apoitment. Please fix it.
