Service appointment
Extremely easy and user friendly to make service appointment through the app. Estimated costs will also be shown. Great and keep it up.
Appointment Timing Issue
I’ve made an appointment through HondaTouch and it allowed me to select time stated in the apps. So I scheduled the appointment time at 12pm. When I arrived at the service centre, the staff told me the appointment time has changed to 2pm in their records, however there is no notification whatsoever received in regard to the changes. This seriously mess up our plan for the day terribly. If 12pm is the lunch hour, why make it an option for people to choose in your app. What is the purpose of bringing my car at 12pm and ask me to come again at 2pm? Luckily the reception at Honda accepted my car at 12pm but the service will still be done at 2pm. Please provide a satisfactory explanation on this miscommunication issue.
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New feature
This new feature very usable and very easy to make an appointment.
Not user-friendly
This app wasn’t built with the user in mind. For example, it is asking for the mileage - assuming we are in the car when booking for service. Another example is the service package - how the hell would I know? These are the things you should be figuring it out for us when we are booking for appointment. And for God’s sake, please integrate this app with Honda Touch. Having two apps just show how amateurish Honda Malaysia is.
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Schedule for appoinment for the first time via apps
Very quick & reliable apps
